Kathy Qin, MA

Seattle, WA

512-***-**** adlg6q@r.postjobfree.com www.linkedin.com/in/kathy-qin-689006b1

INSTRUCTIONAL DESIGNER/E-LEARNING DEVELOPER

SKILLS & EXPERTISE

Project Management

Course Development

Program Design/Management

Performance Assessments

Self-Directed Learning

Data Collection/Analysis

Fundamental Practices

Root Cause Analysis

Education/Instruction

Technical Support

Process Improvements

Quality Assurance

A dedicated, results-driven bilingual E-Learning Developer/Instructional Designer/Translator respected for creating dynamic academic projects and providing staff with exceptional training and development. Proven track record of designing innovative e-learning solutions, courses, and programs within a fast-paced, remote environment. Known for working on projects from the initial idea and development phase, performing all creative/graphical work, and delivering the completed product. Out-of-the-box, analytical thinker committed to driving continuous improvements in processes, quality and communication to enable growth and optimize project outcomes. Promoted to positions of increasing authority and responsibility due to strong leadership skills and overall performance. Exceptional academic qualifications include a Master of Arts in Education from New York University.

EDUCATION & CERTIFICATIONS

New York University, New York, NY

Master of Arts in Foreign Language Education (Chinese)

East China Normal University, Shanghai, China

Bachelor of Arts in Teaching Chinese As a Foreign Language (Translation)

Certifications or Additional Education: E-Learning Instructional Design Certificate, University of Washington, Seattle, WA (2019)

PROFESSIONAL EXPERIENCE

E-Learning Developer April 2019 – August 2019

University of Washington: Seattle, WA

Devised and provided weekly business reviews to communicate progress and opportunities.

Developed and created engaging e-learning courses for the UW Medicine Department of Psychiatry and Behavioral Sciences for large groups of students using Articulate Storyline.

Coordinated and conducted discussions with instructional designers through phone, email, and in-person to determine appropriate design plans to meet departmental objectives.

Built and integrated a variety of key e-learning and virtual classroom programs, performance assessments, and self-directed learning programs to drive continued growth.

Instructional Designer January 2019 – May 2019

Keelworks Foundation: Seattle WA

Built and maintained a comprehensive library of supporting quick reference resources and reference materials to supplement training initiatives.

Collected and analyzed complex data to support the design and development of blended e-learning solutions using the ADDIE and Agile methods.

Partnered with teammates and the program leader on establishing innovative instruction design fundamental practice strategies and theories via weekly meetings to assure optimal success.

Collaborated with peers and the team lead to perform extensive root cause analysis and integrate relevant lessons learned into the design.

Adjunct Teacher September 2018 – March 2019

City University of Seattle: Seattle, WA

Cultivated a safe and well-managed learning environment where student learning was evident.

Offered top-level Chinese instruction for large student classes with consistently positive student feedback.

Designed creative course materials, lesson plans, and homework materials and provided comprehensive feedback on a weekly basis to all students.

Ensured the highest possible levels of achievement while teaching students to their strongest potential.

Technical Support Engineer January 2017 – June 2018

Apptio: Seattle, WA

Provided first-hand analysis of complex software performance issues and prepared knowledge-based articles for common issues to optimize future support efforts.

Delivered exceptional support to national and international clients from diverse backgrounds by troubleshooting software configuration problems and large dataset migration issues, obtaining high satisfaction ratings.

Consistently exceeded company objectives in managing xx support calls per day under strict time constraints.

Led the efforts to define, analyze, and implement technical and functional improvements.

Data Migration Specialist June 2015 – March 2016

Accruent: Austin, TX

Utilized strong analytical skills to identify, track, report, and resolve critical issues in a timely manner.

Promoted to positions of increasing authority and responsibility due to exemplary performance and strong leadership abilities.

Coordinated with customers in the healthcare industry to migrate product databases in Microsoft SQL Server, Oracle, SQL Anywhere, and Microsoft Access, completing all projects on time and above expectations.

Performed large database migrations from customers' old software to company products, leading to a significant increase in customer retention.

Implementation Consultant September 2014 – June 2015

Accruent: Austin, TX

Organized and facilitated a number of training sessions for clients, assuring all activities ran smoothly and efficiently.

Spearheaded and guided complex projects' design and implementation phases with a focus on ensuring optimal project success.

Consulted and collected relevant product design/configuration requirements, and provided extensive product demonstrations and trainings for clients’ usage, greatly elevating loyalty.

Delivered outstanding customer service by communicating with clients on a daily basis to track project progress and collect questions and feedback, resulting in a substantial boost in client satisfaction.

Support Engineer May 2013 – August 2014

Accruent: Austin, TX

Quickly resolved functionality issues by performing comprehensive troubleshooting procedures and applied security patches to ensure maximized performance.

Provided top-level customer service to national and international customers through phone calls, emails, and chats to troubleshoot critical software product issues, greatly decreasing downtime.

Developed and implemented innovative training agendas and materials for newly hired employees to drive maximized employee knowledge.

Trained newly hired employees on product knowledge while also creating engaging product training documents and videos for internal and external use.

TECHNOLOGY & TOOLS

Microsoft Office: Word, Excel, PowerPoint, Outlook, Access; Articulate Storyline, Adobe Captivate, Adobe Photoshop

LANGUAGES

English and Mandarin Chinese

INTERESTS

Cooking, making crafts, biking.

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