Customer Service Representative

WAYNE USHER

* ***** ***** ********, ****** City, Belize 614-2896

***********@*****.***

I am a committed, friendly and hardworking Customer Service Representative with a passion for providing excellent customer service at all times. In my current role, I have resolved more than 150 issues, always having the needs of the customers and the reputation of the organization at heart. I have dealt with customers’ enquiries and complaints face-to-face, over the phone and via email. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organization that I work for.

JUNE 2015 – APRIL 2019

LABORER & MESSENGER, hkc construction services

Laborer Duties:

Perform physical tasks such as cleaning, removing debris, loading and unloading materials, assembling and disassembling temporary structures, digging trenches, compacting earth, reading and following construction plans and blueprints and assisting skilled craftspeople with their duties.

Messenger Duties:

Fetch, check, and sign for parcels at my respective collection points. Take special care to load the parcels into my carrier in a safe manner. Devise and choose the most effective routes. Transport items to drop-off points. Answer recipients' questions about the delivery process. Ensure that both myself and the recipient sign all relevant documentation upon delivery. Check to see that I have completed all work allocated for the day. Remain friendly and helpful as I conduct my duties.

APRIL 2019 – PRESENT

BUSINESS PROCESSING AGENT, Heritage Bank limited

Duties:

Manage large amounts of incoming calls. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers

JULY 2017

HIGH SCHOOL DIPLOMA, St. John’s College (SJC)

GPA: 3.84, Graduated with Honors.

course study: full science – Bio, Chem, phy

AUGUST 2019 - PRESENT

ASSOCIATES IN BUSINESS, wesley junior college (WJC)

At second year first semester.

•Ability to multi-task, prioritize, and manage time effectively.

•Experienced with Microsoft Documentations

•Experience in Data Entry

•Excellent communication and presentation skills

•Customer orientation and ability to adapt/respond to different types of characters

•Strong phone contact handling skills and active listening

•Member of the Young Leadership Council (YLC) 2013-2018.

•Volunteer work at Young Leadership Council (YLC) 2018-Present.

•Volunteer work at Karl Heusner Memorial Hospital.

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