Manager Customer Service
Resume:
Ashley Summer Gaume'
**** ****** **** ****, ********, CO 80435
Phone: 303-***-**** Email: ********@*****.***
Summary of Qualifications:
● Natural born leader and trainer: Leads by example & takes action
● Builds a community within the workplace through communication, listening, & teamwork
● Motivated by being challenged, solving problems, and personal growth
● Goal-orientated
● Focused and calm in high stress situations
● Adept at self teaching
● Adaptable
Work Experience:
Assistant Director of Food and Beverage. Boulder Country Club 7350 Clubhouse Road, Boulder, Co. 80301 September 2016-February 2020
● Manages a staff of 40-60 F&B staff including dining room managers and supervisors. We have two dining rooms, a lounge, boardroom, men's card room, deli, and a pool restaurant which includes five bars.
● Operations focused: SOP implementation
● Writing and actualization of training plans, training key employees to train peers and daily training of staff.
● Proficient with Word, Excel, & Powerpoint
● Assists with event management (member golf tournaments, pool parties, holiday parties, weddings, etc...) set up, operations,, and closing.
● Weekly Beo meeting with all F&B management to review upcoming events, tasks, and weekly goals.
● Scheduling
● Hiring, Interview, and Training
● Member Relations
● Beer, Liquor, Wine Inventory
● Communication with FOH, BOH & other departments when needed
● Responsible for opening and closing
● Maintenance of clubhouse and dining
● Responsible for catering to an experience, not just service.
● Payroll
Dining Room Manager at Boulder Country Club May 2016-September 2016 Trainer Server Bartender at Boulder Country Club April 2015-May 2016
● Management of the floor
● Communication with staff
● Daily Operations including S.O.P
General Manager. IHOP- February 2010- January 2015
● Plan, forecast, organize & execute weekly, monthly, and yearly Unit Control Plans(UCP), Operating Statements, and Transmittals.
● Human Resources- employee paperwork, workers comp & unemployment, payroll, and guest & employee concerns.
● Operate multiple locations.
● Write schedules based on UCP, sales history, and trends.
● Order products & supplies
● Sable & Micros POS systems & hard tickets.
Education:
*Colorado State University at Fort Collins August 2005-December 2009 Bachelor of Applied Human Sciences with a focus in Restaurant and Resort Management and a Minor in Business. CMAA (Club Managers Association of America) member: Mile High Chapter
* Certified IHOP Manager and FOH BOH Trainer
Extracurricular Activities:
*2008-2009- WDIA Lacrosse All American
*2008-2009- CSU Women's Lacrosse Captain
*2008-2009- Sportswomen of Colorado:Team of the Year- CSU Women's Lacrosse
*2007-2008- WDIA National Champions- CSU Women's Lacrosse References:
* Blake Davenport, Boulder Country Club, Clubhouse Manager Director of Food & Beverage. Cell: 720-***-****
* Steven Langell, Boulder Country Club, Dining Room Manager. Cell: 720-***-****
* Denise Armstrong, District Manager, IHOP #1820, #1834, #2071. 1502 Oakridge Dr. Fort Collins, Co. 80525 Cell:
* Raul Muniz, Owner, Ihop #1814, Ihop # 1808. Cell: 303-***-****
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