Neal Sampat

**** ****** ***, *******, ** ***** • 770-***-**** • adlg35@r.postjobfree.com

PRODUCT-ORIENTED EXPERIENCE (Fiserv)

Experienced Senior Product Consultant\Business Analyst at a leading fintech company seeking another product-oriented role. Several years of experience working in a cross-functional environment. Projects included new client data migration, validation, implementation, onboarding, and training, on multiple software platforms. I also played a key role in our SDLC by writing User Stories and working with our development team. Other tasks involved migrating to our upgraded SaaS environment and diagnosing issues related to network security and compatibility.

Pursuing opportunities as a Client Success Manager, Professional Services Manager, Implementation Consultant, Account Manager, Business Systems Analyst, Product Owner, Sales Engineer,Scrum Master, or a similar role that combines technical knowledge with excellent communication skills.

EXPERIENCE

LeasePlan USA, Alpharetta, GA 2019 - Present

Analytic Consultancy Manager, Analytics, Consultative, Transformation (March 2019 - Present)

● Built a strong rapport with our client partners and fleet managers

● Worked closely with teams on daily sprints & bi-weekly stand-ups in an agile environment to drive continuous improvement Fiserv, Alpharetta, GA 2013 - 2019

Senior Pricing Analyst, Output Solutions (August 2017 – March 2019)

● Worked closely with sales, account management, billing, and site finance to explore value creation options

● Collaborated closely with operations to drive efficiency in our manufacturing facilities

● Provided analytics around pricing for credit cards, debit cards, prepaid cards, and insurance cards

● Coordinated with multiple teams to support and improve forecast accuracy Senior Product Consultant (Business Analyst), Financial Risk Management Solutions (November 2013 – August 2017)

● Assisted clients with their financial and technical inquiries relating to our Investment Portfolio, Fixed Asset, and SaaS software solutions

● Wrote User Stories for Strategic and Tier 2 clients requesting hotfixes

● Worked with development to review the viability of new features and bug fixes

● Helped new clients with training on our Investment Software, and served as the designated consultant when the client was initially beginning to transition to our software with live data

● Helped familiarize client accountants, financial analysts, and other external stakeholders with Fiserv’s proprietary business processes within the Prologue software suite

● Played a key role in launching our SaaS solution, including migrating legacy clients using a sequential operational framework

● Helped manage our SDLC by prioritizing upgrade requests, categorized high severity items from other requests which are better suited to be placed further down the product backlog

● Developed strong rapport with stakeholders, became familiar with their individual needs which helped me provide personalized client support

● Supported the sales and sales engineering teams

● Investigated accounting discrepancies between our Investment and Fixed Asset software, third-party general ledger software, and third-party brokers used by our clients

● Collaborated with other internal and external teams to develop strategies when integrating new client data onto our platform

● Worked closely with sales to upsell ancillary services in our Prologue suite

● Was a Subject Matter Expert for Fiserv’s Investment Portfolio Accounting software, as well as its Prologue SaaS solution

● Was ultimately responsible for client satisfaction with both daily inquiries and major projects, was held by that key metric during annual reviews

Compass Group, Atlanta, GA October 2012 - October 2013 Financial Analyst, Morrison Healthcare

● Evaluated a discount rate model that forecast risk during the life of the investment and made corresponding adjustments to IRR and profitability calculations

● Regularly did benchmark studies which measured how efficient our business units are operating and ways to increase margins using the conclusions

EDUCATION

Georgia State University, Atlanta, GA

● Bachelor of Science in Economics (BS), with a minor in Physics, 2008 SKILLS

Proficient with relational database queries, such as Hyperion Essbase and SQL (Inner Joins, Outer Joins, Arithmetic and Logic Operators); Salesforce, Tableau, VersionOne. Microsoft Office applications, including advanced Access and Excel (macros, vlookups, pivot tables, graphing/charting, formulas), Microsoft Visio. Agile and Waterfall methodologies using Jira.

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