Executive Customer

SUMA CHITUKULA

219-***-**** *********.*********@*****.*** https://www.linkedin.com/in/sumachitukula18/

Summary

* ***** ** ********** ******** Development across industries: Telecom, Airlines, & HealthCare

Successfully implemented Digital Transformation, IoT, & OSS/BSS platform projects

Skilled negotiator and relationship builder creating win-win across all stakeholders

Core Competencies

SAFe Scrum Master – facilitating, mentoring, motivating, teaching & coaching

Engineering Management – infrastructure, security, software development, testing and delivery

Project Management – planning, budgeting, execution, stakeholder & risk management

Operations Management – productivity improvement, process reengineering and automation

Leadership – problem solving, executive communication, conflict management, and team player

Experience Summary

Ventois, Alpharetta, GA May 2015 – present

Senior Consultant

Client: Verizon, Scrum Master/RTE – IoT Platform (May 2019 – Present)

Delivered on a multi-year Digital Transformation initiative to simplify the product offers and enable zero-touch ordering, provisioning, and fulfilment for a billion-dollar IoT business. This accelerated on-boarding of partners and configuration of products, and delivered new revenue streams.

Administered all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews, sprint retrospectives, and PI planning; coached geographically dispersed cross-functional teams and clients on Agile process with E2E ownership and accountability for the delivery of Internet of Things (IoT) projects.

Acted as a single point of contact across product managers, engineers, marketing, finance, sales channels, and operations teams to drive program execution, managing conflicts, budget, and timelines successfully. Got things done on time and on budget, in-spite-of challenges.

Client: Delta airlines, Scrum Master/RTE – Big Data Analytics (June 2018 – April 2019)

Enabled agile team to increase its productivity by 15% and quality by 20% through use of swarming around features and other high-collaboration approaches, such as paired programming and test-driven development.

Drove the delivery of the “Single-view of Customer” initiative to unify 15 data sources for a holistic view of customer data that could be analyzed for insights. This helped the airline serve its customers more efficiently and provide a personalized experience, resulting in $1B savings.

Developed user stories through cross-functional team alignment, conducted grooming sessions, facilitated iterations, monitored project performance, and led executive reporting.

Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements.

Led a cross-functional team of 20 members to analyze enterprise-wide operational impacts and opportunities of technology changes and prioritized the delivery of key capabilities.

Client: American Airlines, Product Owner – Flights Crew Management (May 2015 – May 2018)

Responsible for the integration of two different Flight Crew Management platforms (American Airlines and US Airways) into a single platform to leverage synergies and save cost.

Led process engineering activities to study the similarities and differences between both the systems and crafted a forward-looking process for the integrated system.

Elicited business and system requirements through a cross-functional team. Drove design and development activities through the engineering team.

Created test plans, test cases, and traceability matrix, and facilitated system and E2E testing. Conducted user accepting testing and drove go-to-market activities.

Education & Certification

SSM Certified SAFe 5 Scrum Master

MS in Information Technology Project Management, Valparaiso University, Indiana, USA – 2015

BS in Information Technology, JNTU, Hyderabad, India – 2014

Software Tools

Platforms: Devops (Azure, AWS), SQL Server, Oracle, Teradata, Hadoop (Hbase/Hive), Salesforce, Pega, HP Quality Centre, UX/UI, Postman, MS Office, Visio, BI Tools, Confluence, SharePoint

Agile Tools: Jira, VersionOne, Kanban Board, Clarity

Key Capabilities

Product Development • Stakeholder & Customer Influence • Analytics • Market Opportunities • Executive Collaboration • Transformation • Customer Success • Operations • New Services & Offerings • Strategic Partnerships • Agile Frameworks • Technology Leadership • Change Management • Negotiations • Platform Innovation • IT • Cost Savings • Cloud Solutions • PMO • Cloud Solutions • Lean Management • Kanban Ventures • Servant Leadership • User Stories ATDD TDD

Contact this candidate