RESUME

Personal Particulars

Name : Jayshree A/P Samugam

Nationality : Malaysian

Email : adlfzs@r.postjobfree.com

Sex : Female

Contact No. : +601*-*******

Educational Background

Nov 2014 – Nov 2018

Qualification : Bachelor of Science in Internet Technology Name of Institution : Dual awards by the Staffordshire University and Asia Pacific University Mac 2012 – Apr 2013

Qualification : Foundation in Science

Name of Institution : APU University

Jan 2007 – Dec 2011

Qualification : Sijil Pelajaran Malaysia (Malaysia Certificate of Education) Name of Institution : Sekolah Menengah Kebangsaan Seafield USJ 2 WORK EXPERIENCE AND KEY SKILLS

1) TC ITECH SDN BHD as Business IT Analyst (Feb 2019-present) Summary

Providing application support to business applications. It also encompassed assistance to Senior Business consultants on requirement study, prepare scope of work, mapping and converting the business requirements to functional specification for technical development. Perform system testing to ensure systems are functioning as per documented requirements and conduct training to end users. Act as 2nd level backup support to IT Servicedesk in resolving reported incidents.

Responsibilities

Application Support – Second line of support on all IT applications.

Business Analysis – Understanding the business process and systems functionalities; assist Senior BA in capturing user requirements; mapping & documenting existing business processes (operational & system); business process re-engineering; defining the functional specifications of the business systems

Quality Assurance – Ensure changes to business systems are well tested before deployment or implementation.

Application Management - resolve errors or issues with technical team to meet the expectations of the business users within the SLA defined.

User Management – liaison as the primary contact point with business operation users.

Any additional/ad-hoc task as assigned by immediate superior. 2) Loanstreet Malaysia as Business IT Analyst (Mar 2018-Sep 2018) Summary

Providing application support to business applications to design workflow, data gathering, system testing and technical write up.

Responsibilities

Assist the business analyst team to gather requirements on the changes and enhancements needed on the systems.

Assist the business analyst team to test out system changes implemented by IT team to check for defects.

Assist the business analyst team to maintain system stability for current BAU (business-as-usual) processes

Design workflow charts and write requirements for system changes

Implement modifications to existing systems in bid to improve systems

Assist business analysis teams in monitoring project processes and resolving issues along the way 3) CTF Logistics as Sales and Support (Mar 2016-Dec 2016) Summary

As a sales and support with clients to follow up and close out inquiries, assisting in warehouse and logistic management and monthly reporting.

Responsibilities

Attend to client's enquiries through phone call or email.

Assist Sales and Marketing team to follow up any client's request.

Coordinate with operation department/warehouse/transport/forwarding/airport office or any other suppliers.

Report to Sales and Marketing team for any customer's status or complaints.

Assist HOD to complete the monthly shipment record and closing.

Monitor shipments status daily.

4) Asia Monitor Group as Telemarketer and Sales (Jan 2016-Apr 2016) Summary

As a sales representative with frequent liaise with customers pertaining to services and merchandise. Responsibilities

Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.

Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.

Completes orders by recording names, addresses, and purchases; referring orders for filling.

Keeps equipment operational by following manufacturer's instructions and established procedures.

Secures information by completing data base backups. Professional Profile

Excellent in time management & Perform under tight control over multiple development programs simultaneously

Motivate and gain cooperation from staff, for increased productivity

Pleasant personality with excellent communication skills

Strong analytical skills and working knowledge on the use of analytical tools

Team player with good communication, interpersonal and organizational skills Technical Skills

Web Design

System & Business Requirements Analysis

E-Commerce and Business Management Proposal, Presentation & Report Writing

UI Engineering (HTML, CSS, VB)

Portal & CMS Technology

Database Design & Development (MySQL)

Microsoft Office Application (Word, Excel, Access etc.)

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