CURRICULUM VITAE

Mohammed Rahmath Pasha

Nationality: Indian

Mobile: +91-998*******

Alternate: +91-970*******

Personal Email: adlfyt@r.postjobfree.com

OBJECTIVE

To obtain a position with a leading airline with a strong, forward thinking, in a progressive organization with a challenging and rewarding position where I can utilize my knowledge and skills. If given an opportunity to work in your organization, I will definitely prove to be an asset.

EDUCATIONAL QUALIFICATION:

INSTITUTION

CLASS

PERIOD

NIZAM BOYS TOWN HIGH SCHOOL BOARD OF SECONDARY HYDERABAD.

SSC

2009

GALAXY JUNIOR COLLEGE BOARD OF INTERMEDIATE HYDERABAD.

INTERMEDIATE

2012

BBA/AM (Aviation Management) FROM APTECH AVIATIO ACADEMY, MAHATMA GANDHI UNIVERSITY.

DEGREE

2016

SELF APPRAISAL

Possess a pleasing personality and have the ability to communicate and interact with passengers, clients and associates. Can get along well with superiors and subordinates. Self motivated and confident of performing responsibilities effectively.PERSONAL STRENGTHS

Excellent communication skills and team oriented. Dedicated to give the best effort and deliver the product with ease on time. Strong analytical, problem solving, inter personal, adapting to new environments and leadership skills. Ability to meet deadlines, eagerness to learn and adapt new management techniques. Excellent written and verbal communication skills.

COMPUTER SKILLS

Can work on various operating systems and application software’s.

Well versed with computer fundamentals and Ms-office (2003, 2007, 2010 and 2013).

Have the capability to work on graphics designing software’s, audio & video

editing software’s.

Typing speed: 40wpm.

JOB RESPONSIBLITIES

Handle all passengers at airport solve all the queries in both departure and arrival hall, meet and assist of passengers.

Customer Relations Services, International/Domestic Voice and Email/chat, Sales,Meet and assist, solving issues and queries.

Handle customer quiries, complaints, questions, service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Interface daily with internal partners in field services, new business, operations and affairs divisions.

To do all pre flights work, checking passenger, taking flight clearance, arrival work, post flight work, handling boarding gate, baggage clearance in arrival hall, etc.

Access control for aircraft, check for FOD, loading and offloading of cargo and baggage as per load sheet, check flight clearance status etc.

To perform all security checks for the aircraft and perform all Ramp Activities for Turn Around Time (TAT).

Taking care of loading of cargo and baggage’s as per the safety and structural integrity of an Airbus A320.

FUNCTIONAL RESPONSIBLITIES

Customers complaints and issues resolving.

Maintain standards in the shift with multi tasking role in the airline operation.

DCS departure control system check-in counters and ticketing.

Ramp operations.

Cargo handling.

Ensure effective threat assessment & response capability.

Achieve department goals & follow up.

Coordinate staff on department goals with regular updates in the shift.

Maintain performance standards & follow up with the shift.

Maintaining continuously the quality system and the level of conformance.

Initiate & implement corrective actions to secure quality levels.

Optimize resource.

Ensure that colleagues in the shift are fully aware of Emergency Response Procedures, rules & regulations.

Ensure that staff acquire and maintain necessary skills.

Establish, maintain, and develop work procedures with the department.

Carry out development dialogue with the Team Members.

Liaise with government agencies and other security related departments.

Control theft & pilferage of Company property.

ADMINISTRATIVE RESPONSIBLITIES

To give inputs to prepare and control security budget and cost cutting ideas.

Planning and taking care of departing flights on time.

Give inputs for training requirements.

Updating of manuals and local procedures.

Ensure competent and qualified work force is detailed for duty.

Personnel development and management.

Be aware of and comply with safety responsibilities and accountabilities as laid down in Safety Policy and Objectives.

ACHEIVEMENTS

Got GMR “BEST CUSTOMER SERVICE” for the month of August -2015.

Got Indigo “EMPLOYEE OF THE MONTH” Award for the month of December-2015 and August 2016, April 2017.

Consistent appreciations from the team and managers in Indigo Airlines.

EXPERIENCE

ORGANIZATION

DESIGNATION

DURATION

GMR, Rajeev Gandhi International Airport, Hyderabad.

Intern

(Internship)

From 30-07-2015 to

30-10-2015.

Interglobe Aviation Pvt. Ltd. (Indigo Airlines)

Executive AOCS (Airport Operations and Customer Services)

30-12-2015 and Still Working.

PERSONAL DETAILS

Name : MOHAMMED RAHMATH PASHA

Date of Birth : 17-APR-1994

Current Location : Hyderabad, T.S, India

Gender : Male

Languages Known : Urdu, English and Hindi.

Religion : Islam

Nationality : Indian

Marital Status : Unmarried

Mobile No : +91-970*******

E-mail : adlfyt@r.postjobfree.com

DECLARATION:

I ensure you of showing my excellence during my appearance in view of the above I request you to be kind enough to give me an opportunity in your esteemed organization for which I shall be very thankful to you.

DATE : 05-04-2021

PLACE : HYDERABAD

(MOHAMMED RAHMATH PASHA)

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