Erica Haeber, RN, BSN

Austin, Texas *****. 512-***-****. adlfyb@r.postjobfree.com

Licensed Clinical Manager

Professional Summary

Results-oriented and multi-disciplined healthcare manager with significant experience leading various departments and programs with leadership roles including a clinical supervisor, senior nurse, and manager. Desires to work for an organization that leverages innovation and values compassion, excellence, and teamwork. Passionate about healthcare, management, project management, pilot program implementation, and team focused leadership. Committed to providing quality and compassionate care. Skilled with twelve years of Cardiology and Electrophysiology focused nursing. Effective at communicating with managers, leadership, direct reports, and clinical teams to review, gather, interpret, and verify information. Well-versed at leading team meetings, delegating tasks, addressing areas of improvement, and reviewing metrics and projects.

Work Experience

Texas Cardiac Arrhythmia

Licensed Clinical Manager, 5/16-Present

Management and oversight of the clinical operations for 13 Physicians and 11 Advanced Practice Providers, including Physician Assistants and Nurse Practitioners. Direct reports consist of; 12 Cardiac Device Technicians, 15 Medical Assistants, 11 Registered Nurses, and six Surgery Schedulers. Responsible for staffing and managing clinic operations for four full time TCA offices based in Austin, Texas and ten rotating satellite locations on a weekly basis. Additional Roles:

Completion of employee and patient event tracking, Kronos, staffing, and quarterly attendance to HCA Physician Group Services Electrophysiology Governance Meetings – Performs annual reviews, hiring, and disciplinary action for all direct reports. Establishes teamwork and implements training expectations. Personally covers nursing shifts as needed within the clinic.

Promoting proactive project collaboration, excitement, and a positive work culture by engaging with high-performance teams, establishing targetable schedules & goals, and prioritizing employee engagement strategies. Accomplishments and Pilot Programs:

Implementation of Murj – software based platform for the TCA Device Clinic – Vetted multiple companies to evaluate with leadership which remote device platform and software would be the best fit for TCA as a pilot program. Murj was implemented in August 2019. Approximately 9,000 devices were brought onto the platform. Twelve Device Team members managed these devices in a combination of remote and in office positions. Evaluation of the pilot program in August of 2020 demonstrated:

o Approximately 12,000 devices on the platform

o 13 Device Staff members–Net one additional staff member – Staff member is also shared with the MRI program o 54% increase in devices checked by staff members due to increased efficiency from the platform o 44% increase in collections from 2019 to 2020 - RVU / Revenue

Expedited Implementation of Telemedicine – Telemedicine pilots were slowly implemented prior to the COVID-19 pandemic with our clinical outreach locations. Due to the COVID-19 Pandemic we were able to quickly transition our local and outreach locations into clinics that have been 100% in office visits to a 60% Telemedicine / 40% In office visit setting. Successful implementation of Hospital Electrophysiology Telemedicine Consult coverage in a pilot program testing efficiency and frequency of Telemedicine visits within the Emergency Room, Telemetry Units, and CVIC Units.

Boston Scientific Watchman Device Program – TCA currently performs the highest number of Watchman implants worldwide. Refinement of our program included facilitating insurance protocols to ensure CMS and private payer coverage. Created workflows to ensure our physicians and patients meet criteria mandated by CMS. Collaboration with Internal Medicine Hospitalists to participate in our program. Created Left Atrial Appendage office note templates in EPIC to ensure our office notes included all details needed from a LAAO registry standpoint as well CMS criteria. Creation of a full time Watchman Educator (RN) role. Currently piloting the Boston Scientific Hawkeye platform which will help TCA secure all required follow up care coordination post LAAO implant (Two years of data per patient).

Abbott – Insight Engine Pilot Program – Monthly collaboration with HCA/PSG Heart Failure specialists as well as an Abbott Heart Failure Project Consultant to research current patients within our Merlin community with a goal of identifying patients that may be appropriate for a Heart Failure consultation and / or an Electrophysiology appointment based on diagnostic trends seen within Merlin and the Insight Engine.

St. David’s Medical Center EP Pathways Program - Weekly partnership with key members at St. David’s Medical Center with the goal of creating collaboration between Hospitalists and Electrophysiology providers to ensure patient follow up follow through post discharge. Helped create an In Patient referral system which initiates an order via Meditech to our office. Meditech orders created include In Patient EP consultation orders as well as post discharge office visit orders.

St. David’s Medical Center – Cardiac MRI for patients with a MRI conditional or MRI non-conditional pacemaker / defibrillator – Represented Texas Cardiac Arrhythmia as a team member during discussions and for decision making. Created policies, procedures, workflows, and staffing for the Cardiac MRI program which includes patients with MRI conditional and non-conditional MRI cleared Pacemakers and Defibrillators. Cardiovascular Specialists of Texas

Clinical Manager, 3/13-4/15

Duties included directly managing four Registered Nurses and six Medical Assistants. Reported to my practice manager, five Interventional Cardiologists, and a Nurse Practitioner. Additional Roles:

Managed the hiring and disciplinary action process for clinical staff.

Leading team meetings, assigning tasks, addressing areas of improvement, and reviewing data, medical charts, and reports.

Establishing business and process changes. Communicating new policies and procedures with employees, physicians, and leadership.

Assisting with business functions and developing effective action plans to implement team improvements.

Strengthening relationships across teams for cohesive and strategic operational initiatives. Seton Heart Institute

Device Nurse – Program Coordinator, 5/12-3/13

Collaborated with an Electrophysiology Physician Assistant to create a remote and in-office device clinic. Performed interrogation of pacemakers, defibrillators, CRT devices, and mobile telemetry monitoring. This role ended when the Physicians split into different practices and the Physician Assistant moved out of the Austin, Texas area. Additional Roles:

Devices were checked in the office and remotely. Duties included identifying abnormal pacemaker and defibrillator function and reporting normal and abnormal findings to the appropriate physician.

Traveled to multiple satellite locations to accommodate the physicians and assist with device checks.

Created Remote Clinic Consent forms and education materials. Cardiovascular Specialists of Texas (formerly Texas Cardiovascular Consultants), Austin Texas Lead RN 5/09 – 5/12

Maintained clinic and hospital schedules for five Interventional Cardiologists, managed the Coumadin Clinic, triaging phone calls and returning messages, administering care and medications to patients that need assistance during stress testing, contacting patients in regard to lab and diagnostic test results, and conducting patient education. Additional Roles:

Assisted the Research Coordinator as needed by consenting subjects and performing study related procedures. St. David’s Medical Center, Austin Texas

Day Recovery, Full Time RN. Pre-op / Post-op Telemetry Cardiac Department. 5/08 – 5/09 Cared for patients undergoing and recovering from cardiac catheterization, cardiac ablation, pacemaker and ICD insertions, and left atrial appendage closure device procedures.

Additional Roles:

Administered Moderate Sedation during TEE and synchronized cardioversions.

Administered blood and blood product transfusions as well as medication infusions.

Provided pre-op and recovery for nephrology procedures including de-clots and venograms. Assisted with outpatient dobutamine stress testing and bubble studies during transthoracic echocardiograms. University of Texas, Austin Texas Cardiovascular Aging Research Lab & Kinesiology Lab. Phlebotomist. 2/07 – 5/08

Started IV’s, withdrew blood from IV-line, flushed lines as needed to maintain patency, monitored the IV site and vital signs, and removed IV catheters. PRN job during nursing school.

Performed multiple venipunctures on over 150 patients participating in research studies. Round Rock Medical Center, Round Rock, Texas

PCT 1 – Telemetry / ICU Step-down (PRN). 2/07 – 9/07 Obtained vital signs, monitored intake and output, assisted with hygiene, nutrition, lab draws, telemetry application and removal, IV removal, charting, transport, and ongoing assessment. Communicated with the patients’ primary nurses. PRN job during nursing school.

Texas Cardiovascular Consultants, Austin, Texas

Medical Assistant. 8/00 – 8/06

Performed EKG’s, vital signs, phlebotomy, IV insertion and removal, PT-INR monitoring, placed and downloaded holter monitors.

Assisted with stress echocardiograms, dobutamine stress echocardiograms, nuclear stress testing, and bubble studies.

Returned patient phone calls, notified patients of lab results, administered direct patient care during office visits, and scheduled patient procedures at multiple facilities. EDUCATION

RN to BSN program at University of Texas at Arlington. 7/2012 Associate Degree in Nursing, Austin Community College, Austin, Texas. 5/2008 Graduate of Medical Assistant Program, Southern Careers. Institute, Austin, Texas. 3/1998 Core Competencies

Patient & Client Communication

Strategic Operations Planning

Project Development &

Management

Team Training & Development

Strategic Planning

Leading & Implementing Multiple

Successful Pilot Programs

HRS Member

Member of The American Heart

Association Executive Committee for

Cycle Nation

Human Resource Support

Talent Assessment & Retention

Clinic & Nursing Oversight

Healthcare Leadership

Policy & Procedure Development

References Available Upon Request

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