Key Achievements

Migrate over *** users from windows XP to windows 7.

Successful simulation and migration from Finacle 6 to Finacle 7.

Resolved 95% of IT issues within SLA time frame

EDUCATION

Nwosu Collins E.

D.O.B: 03 – 04 – 1987 (33 years).

NATIONALITY: Nigerian CURRENT ADDRESS: Lake Point Tower JLT, UAE. GENDER & MARITAL STATUS: Male, Single LANGUAGE[S]: English language,

PHONE: +971-**-***-****

VISA STATUS: Tourist Visa

EMAIL ADDRESS: adlfxc@r.postjobfree.com

WHO AM I?

An accomplished IT Support Analyst with experience in public and private organization, supporting both offline and online users and as well as extensive infrastructural experience. I deliver support solutions that ensures optimal level of IT service performance and swift resolution of issues and queries.

EXPERIENCE?

️ SLA (Service Level Agreement). ️Windows Environment. ️Onsite and Remote Support ️ Troubleshooting systems and applications. ️Replacing malfunctioning or damaged hardware. ️ Checking the status of all systems and hardware.

️ Installing and configuring new technology. ️ Performance monitoring. ️ Running security checks on all systems ️ Setting up profiles, emails and assisting with password reset.

KEY STRENGTHS?

️ Creativity. ️ Integrity. ️ Accountable. ️Hardware and software Knowledge. ️Self Challenging. ️ Mechanical Reasoning ️ Strong Communication Skills. ️Strong Interpersonal Skills. ️ Great Mathematical Skills. ️ Problem Solving Skills. ️ Strong Organizational skills. ️ Good Listening Skills. ️ Detail Oriented. ️Ability to Learn New Software and Hardware. ️ Analysis of Technical Issues ️Explaining Technical Information Clearly ️Patience

oWORK EXPERIENCE

July 2019 to Feb 2020 (Technical Sales/ Customer Retention/Technician) India

Macroland B-Serv providing Web hosting, Domains and SSL. It also offers full range of market research operations, marketing services and data analytics solutions to clients combined with strong technology and process orientation.

Identifying hardware and software solutions.

Troubleshooting technical issues.

Diagnosing and repairing faults.

Resolving network issues.

Installing and configuring hardware and software.

Speaking to customers to quickly get to the root of their problem

Providing timely and accurate customer feedback.

Taking customers through a series of actions to resolve a problem

Following up with customers to ensure the problem is resolved

Email setup and reset of email password

Advising customers on technology upgrades and related products.

Demonstrating the technical features and benefits of our products.

providing pre-sales and post-sales support.

Negotiating with customers to renew contracts and retain business.

Jan 2017 to Dec 2018 (Technical Sales/Customer Retention/Technician) India

Tech-Elite Technologies is a leading Business Process Outsourcing provider (“BPO”) of customer management solutions dedicated to delivering performance while actively supporting and advocating our client’s brand. We help our Partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services.

Identifying hardware and software solutions

Troubleshooting technical issues.

Diagnosing and repairing faults.

Resolving network issues.

Installing and configuring hardware and software

Speaking to customers to quickly get to the root of their problem

Providing timely and accurate customer feedback

Taking customers through a series of actions to resolve a problem

Following up with customers to ensure the problem is resolved

Email setup and reset of email password

Advising customers on technology upgrades and related products.

Demonstrating the technical features and benefits of our products.

providing pre-sales and post-sales support.

Negotiating with customers to renew contracts and retain business.

July 2010 to Dec 2015 (IT User Support) Nigeria

First Bank of Nigeria Limited, is a Nigerian multinational bank and financial services company headquartered in Lagos Nigeria. It is the premier bank in West Africa with its impact woven into the fabric of society.

Using the Hp Service desk to monitor incidence logged and ensuring incidence does not breach before it is resolve.

Support for both the system and applications on workstations.

Supporting Workstation Peripherals such as printers, scanners etc.

LAN configuration and troubleshooting.

Radio and V-sat troubleshooting.

First Level Maintenance of ATM.

Provide Training and orientation on account and device security as well as Responsible usage policy every quarter.

Coordinating member of the team in achieving optimal performance.

Working with vendors to ensure smooth running of operations.

Maintain an up-to-date detailed inventory of IT assets by users in Enugu state

Reporting daily activities to the cluster Team Lead.

Feb 2016 – April 2016 (Customer Happiness Coordinator) India.

Vmak Research and Services is a Market Research agency providing Innovative and Cost-Effective solutions. With its Strategies Approach and Proficient Workforce, it is a One-Stop for all your Market Research related requirements.

Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Maintains customer records by updating account information.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Maintains financial accounts by processing customer adjustments.

Notify customers when payments are due

Get feedback from customers regarding their experience and satisfaction

Get reviews from customers about products and services.

Determines eligibility by comparing client information to requirements.

April 2016 – Dec 2016 (Customer happiness coordinator/ Sales) India

Vmak Research and Services is a Market Research agency providing Innovative and Cost-Effective solutions to clients. With its Strategies Approach and Proficient Workforce, it is a One-Stop for all your Market Research related requirements.

Manage large amounts of inbound and outbound calls in a timely manner

Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.

Upsell products when they arise.

Build sustainable relationships and engage customers by taking the extra mile

Meet personal/team qualitative and quantitative targets

Negotiate price and terms and prepare sales agreements

Maintain cordial relations with other sales agents

Meet daily target.

o

Advanced Studies

Stratford University Indian Campus

PLOT 01-B SECTOR 126 EXPRESSWAY NOIDA, India.

Bachelor’s Degree: BSIT

Software Engineering

Dorben Polytechnic

Bwari Abuja, Nigeria

Diploma – Computer Science

Declaration

I Acknowledge that all information provided by me as seen in the entire content of this Career Resume are true to the best of my knowledge as at time of curation.

Nwosu E Collins.

Contact this candidate