Office Customer Care
Resume:
Jodi Lovejoy
Patient service representative
Sanford, ME
*************@*****.***
Work Experience
Patient Service Representative
Sweetser - Sanford, ME
May 2019 to Present
• Answers and greets all patients in a friendly, professional manner
• Promotes a smooth flow of patients through the office and helps to create a calm, supportive atmosphere
• Registers and/or checks patients into the computer system.
• Updates all patient demographic and insurance information at the time of check-in, and provides necessary forms for completion.
• Collects co pays/patient due balances, reviews encounter forms for completeness and accuracy, obtains patient signatures, and schedules follow-up appointments when indicated.
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Performed data entry for customer information
Teller II
Sanford Institution for Savings - Sanford, ME
May 2002 to June 2016
Teller
Sanford Institution for Savings
Sanford, ME
May 2002-June 2016
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical
amounts agree, and that accounts have sufficient funds
• Enter customers' transactions into computers to record transactions and issue computer-generated receipts
• Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines
• Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
• Count, verify, and post armored car deposits
• Identify transaction mistakes when debits and credits do not balance
• Performing for or Working Directly with the Public
• Making Decisions and Solving Problems
• Communicating with Supervisors, Peers, or Subordinates
• Processing Information
• Updating and Using Relevant Knowledge
• Experience with: 10-key calculators, Check validation printers, Passbook printers, Teller terminals, Vault security alarms
Education
diploma
Portland High School - Portland, ME
1977 to 1980
Skills
• Receptionist (Less than 1 year)
• Data Entry (10+ years)
• Scheduling (1 year)
• Cashier (10+ years)
• CSR (10+ years)
• Customer Service (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• Front Desk (1 year)
• Front Office (1 year)
• Office Administration (1 year)
• 10 Key Data Entry
• Medical Office Experience
• Debits & Credits
• Cold Calling
• Phone Etiquette
• Medical Scheduling
• Time Management
• Office Experience
Assessments
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Administrative Assistant — Proficient
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Service Skills — Familiar
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Bank teller certificate and Customer service associate certificate June 2016
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