Hospitality/Tourism/Customer Service/Aviation

DINESH GAIKWAD adlfps@r.postjobfree.com

Summary To achieve expertise in the field by utilizing my skills and abilities to the industry and thus contributing my best for the progress of whichever organization I may serve.

Skills

Experience

CUSTOMER SERVICE ADVISOR (CHAT AND EMAIL PROCESS)

RELIANCE JIO (SMSL) • MUMBAI, MAHARASHTRA

02/2020 - 11/2020

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Improved customer satisfaction ratings by addressing issues and fostering timely resolution. Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Responded to customer requests for products, services and company information. Offered advice and assistance to customers, paying attention to special needs or wants. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Providing quality customer service while maintaining good AHT. MANAGEMENT TRAINEE

OBEROI TRIDENT BKC • MUMBAI, MAHARASHTRA

Worked in core departments

Managed customer relations and customer service through daily communication and interaction.

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Provided clerical support to company employees by copying, faxing and filing documents. Supported various administrative duties by proofreading, transcribing and invoicing. Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Managed multi-line telephone system and greeted claimants during office visits. Education

BScHS (HOSPITALITY STUDIES)

GDAP TECHNICAL INSTITUTE • MUMBAI, MAHARASHTRA

ACADEMICS AWARD 2016

TIME MANAGEMENT CRITICAL THINKING

ADAPTABILITY HANDLING PRESSURE

DECISION MAKING STRONG WORK ETHICS

HSC(12TH GRADE)

GN KHALSA COLLEGE • MUMBAI, MAHARASHTRA

Languages

ENGLISH HINDI

MARATHI

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