ARTHUR HOLGADO MARASIGAN

Provincial Address: #*** Orchids St. Malitam, Batangas City

Manila Address: Winland Tower Residences

Tomas Morato, Quezon City

Mobile No. +639*********

E-mail Address: adlfke@r.postjobfree.com

CAREER OBJECTIVE

Highly motivated and goal-oriented person looking for a position and seeking an opportunity in the organization to display my positive attitude and hard work all for the growth of the company.

KEY SKILLS and STRENGTHS

• Capability to work under pressure.

• Responsible in taking up booking/travel requirements and deliver on time.

• Knowledge of call center business and have an ability to manage multiple, complex and on-going tasks and projects.

• Excellent with GDS – AMADEUS, SABRE, GALILEO and DFO (Dnata Front Office) system.

• Knowledge of Holidays/package creation using different online tools like DOTW, GTA and Dnata online reservations.

• High customer service orientation and have an ability to learn technology quickly

• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook)

• Experienced in customer service that enjoys challenge-seeking opportunity to learn and improve skills.

• Good communication skills and effective use of it.

• Flexible and punctual at work.

• Demonstrating a consistent dedication to providing world-class customer service and maximizing satisfaction and retention

WORK EXPERIENCE

1. AL JABER TRAVEL

Corporate Holidays & Travel Specialist

Canon Show Room Building, Salam St.

Abu Dhabi, UAE

August 2018 – Present

Main Duties and Responsibilities:

• Develop travel arrangements with organization-authorized air, car, and hotel as well as ground transportation suppliers in cost-effective mode possible.

• Upgrade regularly on entire airline rules as well as regulations along with air fares and various industry requirements.

• Maintain professional image as per organization image quality standards.

• Respond to all calls quickly, professionally and courteously. 2. MICCO TRAVEL (AL MAZROUI INTERNATIONAL CARGO COMPANY) Corporate Holidays & Travel Specialist

1st Floor, Al Yasat Tower Building

Najda St. Abu Dhabi, UAE

October 2016 – June 2018

Main Duties and Responsibilities:

• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation.

• To regularly prepare package tours to suit all categories of travelers in cooperation with designated suppliers and tour operators worldwide. Endeavour to obtain the best airfares in connection with the packages, in cooperation with the Office Sales Manager and other Travel Consultants.

• To look for better deals with various suppliers and tour operators, locally and internationally

• Responding to questions and offering help with any problems that arise.

• Organizing and attending tourism events, conferences, workshops, seminars and exhibitions.

• Create and update electronic records of clients

• Reach the revenue and profit targets

3. Dubai National Travel Agency – DNATA (Emirates Airline Group) Travel Executive

Baniyas East, Abu Dhabi

May 2014 – Sep 2016

Main Duties and Responsibilities:

• Assist clients in finding travel package deals for their needs

• Aid clients with reservations, transfers, changes, and cancellations

• Book domestic and international reservations for air travel and hotel.

• Secure new client sales and retention through customer service provided

• Check/monitor daily queues (or similar program) to maintain quality control.

• Stay educated on airline rules, regulations and current affairs.

• Preparing Tally Sheet, Daily Sales Summary Report & invoicing 4. Traveller's Choice Travel and Tourism LLC

Travel Executive

Shop # 8, Behind Dolphin Hotel, Meena Bazaar Bur Dubai, UAE December 2012 – April 2014

Main Duties and Responsibilities:

• Assist clients in finding travel package deals for their needs

• Aid clients with reservations, transfers, changes, and cancellations

• Book domestic and international reservations for air travel and hotel.

• Secure new client sales and retention through customer service provided

• Monitor and sort global distribution system (GDS) queues (or similar program) to maintain quality control

• Stay educated on airline rules, regulations and current affairs 5 . TELETECH Customer Care Management Philippines Incorporated TELSTRA Telecommunications Australia

Mobile Billing Consultant (Customer Service Representative/Call Centre Agent) Lipa City, Batangas, Philippines

October 2009 – December 2011

Main Duties and Responsibilities:

• Investigating and backdating if there was a billing error or discrepancy on the customer’s mobile

• account.

• Offering new products and services.

• Providing information and knowledge of the customer’s mobile phone plan. 6. US Airways Airline (Now American Airlines)

Advanced Contact Solutions Inc. Philippines

Customer Service Representative - Ticketing & General Reservations Ayala Highway Lipa City Batangas, Philippines

May 2007 – October 2009

Main Duties and Responsibilities:

• To help airline customers locate and book flights, hotel reservations and car rentals for their traveling needs and providing general knowledge and information regarding their flights schedule, ticket restrictions, airport rules and travel policy.

• Assisting the customers to make sure their travel plans are satisfactory and handled inquiries with problems or concerns about reservations, flight information and even lost luggage.

• Providing excellent customer service such as assisting them with the baggage and security information and coordinating with the services for travelers that require special assistance. ACADEMIC QUALIFICATION

Bachelor of Science in Development Communication from Batangas State University Philippines in 2006 IATA Certified Travel Consultant / Austrian Travel Specialist PERSONAL INFORMATION

Birthday: September 04, 1984

Height: 5”9’

Nationality: Filipino

Marital Status: Single

Language Spoken: English, Tagalog and Basic Arabic I hereby certify that the above information is true and correct to the best of my knowledge and belief. ARTHUR H. MARASIGAN

Applicant

Contact this candidate