STEFAN LEWIS

Phone: +919*********

E-mail: adlfj8@r.postjobfree.com

Objective – Looking for an opportunity to utilize my skills and capabilities through sincere dedication and hard work to move up the graph of the organization.

SYNOPSIS

Have a total experience of 3 years in well-known 5 Star Hotels in Mumbai with expertise in managing VVIP guests and handling In-Room Dining for luxury suites. Served high profile clientele while maintaining high professional standards with excellent communication skills and interpersonal abilities.

AREAS OF EXPOSURE & EXPERTISE

Food & Beverage Department, In-Room Dining & Front Office Management

Experience as a Butler in the hospitality industry

Strong multi-tasking skills

Excellent organizational skills

Ability to adapt to a fluid environment

Commitment to a high level of customer service

Strict attention to detail

Knowledge of area restaurants, theaters and other attractions in Mumbai

Ability to handle sensitive matters with efficiency and discretion

Knowledge of food and wine pairing.

ACADEMIC QUALIFICATION

BSc in Hospitality and Hotel Management studies (2014-2017) from Don Bosco College affiliated with Mumbai University.

H.S.C in Commerce (2013) from St. Johns the Baptist Junior College.

S.S.C (2011) from St. Johns the Baptist High School.

JOB PROFILE & RESPONSIBILITIES

1. Organization : The Ritz-Carlton Pune (September 2019-March 2020)

Nature of business : Department Food & Beverages

Designation : Food & Beverage Associate

Reporting to : Restaurant Manager

As a Guest Service Associate, few of the key activities performed at The Ritz-Carlton Pune Client Location are as given below:

Worked with The Ritz-Carlton Pune in a specialty Japanese restaurant.

Maintained high standard Food & Beverage experience for the guest.

Maintained opening and closing of the restaurant

Monitored inventory of restaurant inventory of CCG reports.

Provided efficient & superior service to guest by offering excellent Food & Beverage experience travel and leisure solutions that exceeds their expectations.

Updated requisition for the material needed in the day to day operations.

Handling Sales/APC Reports of Restaurant

Handling Micros

Handling Cash & EDC Machines

Knowledge of GXP

Handled VVIP guests

2. Organization : JW Marriott Hotel (March 2018-September 2019)

Nature of business : IRD Department Food & Beverages

Designation : VIP Suites Butler

Reporting to : IRD Manager

As a Guest service Associate, few of the key activities performed at JW Marriott Mumbai Sahar Client Location are as given below:

Worked with JW Marriott Mumbai Sahar for more than a year and took internal transfer to Ritz-Carlton Pune.

Maintained client relations for JW Marriott Mumbai Sahar with regard to In-Room Dinning.

Maintained close liaison with client on issues relating to In-Room Dinning.

Monitored and communicated Guest needs and wants to the client.

Provided efficient & superior service to guest by offering excellent Food & Beverage experience travel and leisure solutions that exceeds their expectations.

Worked as a personal Butler for VVIP guests.

3. Organization : ITC Grand Central Hotel, Mumbai (April 2017-December 2017)

Nature of business : IRD Department Food & Beverages

Designation : Guest service valet

Reporting to : IRD Manager

As a Guest service valet, few of the key activities performed at ITC Grand Central Hotel, Mumbai Client Location are as given below:

Do the comfort check in the room

Explain the resort facilities, package inclusions, restaurant timing, Jacuzzi functions etc. while/after doing the check in process.

Arrange a property show around as per the guests’ convenient time.

Promote and practice friendly and courteous hospitality.

Coordinate with HK and F&B team for any special/surprising arrangements required.

Coordinate with leisure team for planned activities.

Develop Suggestive Selling to generate more revenue.

Follow all standard procedures in serving the guest, as outlined in SOPs.

Follow all safety policies to ensure a safe work area. Be familiar with emergency procedures in order to assist guests if/when needed.

Do the check-out formalities at leisure as per the guests’ preference in the room/at the front desk.

4. Organization : Sahara Star Hotel, Mumbai (December 2015-April 2016)

Nature of business : Hospitality Industry

Designation : Industrial trainee

Reporting to : HR director

As an industrial trainee, few of the key activities performed at Sahara Star Hotel Mumbai Client Location are as given below:

Maintained client relations for Sahara Star Hotel with regard to travel desk in Front office.

Maintained corridor cleaning and vacuuming in Housekeeping.

Monitored and communicated Guest needs and wants to the client.

Provided food production team with store pick on daily basis.

Maintained back areas for specialty restaurants cleaning and wiping cutlery, crockery, glassware and hollowware.

INTERNSHIP & WORKSHOP

Worked for short term outdoor caterings at Taj Lands End, Hyatt Regency, The Leela, and J.W. Marriott.

Worked at Sahara Star Hotel Mumbai in Front Office, Housekeeping, Food and Beverage and Food Production as a part of my Winter Internship.

Change The Mind Set Workshop (Entrepreneurship) conducted by I Create Safar – Mumbai

PROMINENT ATTRIBUTES

Excellent communication skills and good inter-personal ability.

Good team player and committed to work.

Result oriented with service excellence.

Positive attitude and an optimistic outlook.

PERSONAL DETAILS

Date of Birth - 5th September 1994

Sex - Male

Marital Status - Single

Languages Known - English, Hindi, Marathi & Konkani

EXTRA CURRICULAR ACTIVITIES

Playing football

Swimming

Playing Guitar

Place: Mumbai

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