Olfa Kaltoum

•SUMMARY:

•Overall ** years of experience in Telecom OSS/BSS and IT domain playing various roles including analysis, solution architecture, pre-sales, delivery and support

•Expertise in major telecom transformation projects in different implementation stages: requirement gathering, analysis, high level design, low level design, configuration, development, integration, tests and validation.

•Business and Project Analyst in SDLC, Process Excellence, Requirement Gathering, System Integration, Business Modeling and BPMN.

•Strong experience in pre-sales lifecycle including opportunity assessment, bid management, pre-sales solution, proposal development and presentations, solution pricing

•Expertise in billing system configuration, development, integration, tests, validation and operations

•Large experience in bill cycle management and troubleshooting

•Excellent interpersonal skills - good communication, leadership, high integrity

•Strong technical background (Scripting, Unix, PLS/SQL)

•Excellent documentation skills (SRS, BRD, HLD, LLD, …)

•Significant international experience (UAE, Tunisia, Morocco)

•Master’s degree in information technology

•Fluent in English, French and Arabic

•Certified Professional Scrum Master

•Certified Scrum Master PSM I

PROFESSIONAL EXPERIENCE:

Startup Co-founder : The Rabbit Stamp, loyalty program (September 2018-June 2020)

Responsibilities:

•Conduct market research and analyze exciting loyalty programs products related to retail business

•Prepare the business plan

•Business development activities including acquisition of the new clients (mainly retail coffee shops and beauty salons), conducting meetings to present the proposed products benefits

•Design of the application to be developed

•Managing the development team

TRIANZ: Solution Architect/Team Lead: (August 2016-March 2018)

Responsibilities:

•Billing implementation team lead/Solution architect in an BSS transformation project for a major operator (Du UAE): migration of charging/billing system from ORACLE IN/ERICSSON BSCS to HUAWEI CBS (UCBS project)

•Analyse client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.

•Lead clarifications and validation workshops with different client’s stakeholders

•Reverse engineering the source system to extract the products’ configuration using mainly SQL and Scripts

•Analysis and definition of interfaces with surrounding systems (CRM, EAI ...)

•Capture and document business objectives and functional requirements and

translate them into requirements

•Prepare requirements traceability matrix

•Prepare Solution Design documents (SDD) and validate them with client team

•Prepare High Level Design (HLD documents) and validate proposed solution with the client team

•Prepare Low Level Design (LLD documents) as per the customer requirements using UML diagrams.

•Offers and rate plan design

•Support in the implementation and testing activities

•Performing user acceptance testing. Documenting and communicating the results of efforts.

•Manage a team of BSCS developers and testers (on site and offshore)

ATOS: Solution architect in Du telecom: (January 2016 till July 2016)

Responsibilities:

•Analyse new business requirements (Change Requests CR).

•Prepare Low Level Design (LLD documents) detailing the best solution that fits the customer’s business needs.

•Provide an estimation of the charge of the implementation, test and integration of each component of the solution.

•Support the implementation and testing of the solution

•Manage a team of developers and testers (on site and offshore)

Ericsson: BSS Solution Architect / Presales Consultant (July 2010 till December 2015)

•BSS Transformation project for a major regional operator (ETISALAT, UAE)

•Business Analysis and Architecture

•Conduct requirement gathering workshops with ETISALAT stakeholders

•Analyze customer requirements and business needs

•Prepare requirements specification documents (SRS documents)

•Assessment of current business processes, applications and pain points

•Definition of target BSS architecture (using SPARX enterprise architecture tool)

•High level design

•Low level design

•Offers and rate plan design

•Management and present the solution to D and C-levels of the organization

•Solution Integration and Tests

•Define test strategy, requirements and plans

•Single point of contact for BSCS defects/tickets open by SIT testers

•Initial screening of defects

•Managing a team of BSCS testers

•Follow-up of deadlines and delivery of fixes

•Follow-up of retest of fixed defects

•Preparing periodical defect reports

•Participating in the end-to-end user acceptance tests with the customer as the prime integrator

•Participate in the Ericsson sales process acting as CSR (Customer Solution Responsible)

•Participate in RFP responses and presentations

•Develop technical solutions based on the analysis of customer requirements

LHS Dubai: Senior Solution Consultant / Presales Consultant (July 2009 to June 2010).

Responsibilities:

•Participated in Ooredoo Tunisia’s project of BSCS migration from version 7 to IX release 3 (first operator to use this release) as a business analyst.

•Propose billing system solutions covering business requirements and present to existing and prospective customers

•Manage bid teams, support sales and corporate management in authorization and approval processes (bid management)

•Create proposals (RFIs and RFPs), ensure quality, consistency of scope, correct estimates and quotations and integrate different components from various people and departments

•Project management for ‘proof-of-concepts’

.

ATOS: BSCS Solution Architect for Maroc Telecom (Jul 2018- April 2009)

Responsibilities:

•Plan, prepare and perform workshops with the different customer departments.

•Gather and analyse new business requirements (Change requests CR).

•CR assessment; perform feasibility studies and propose the best solution that fits the customer’s business needs.

•Prepare HLD of the proposed solution and validate it with the client

•Provide an estimation of the charge of the implementation, test and integration of each component of the solution.

Du telecom: System Analyst (JAN 2008 TO JUN 2008)

Responsibilities:

•Perceive and analyze business requirements, ensuring user satisfaction.

•Analyze the Change Requests (CRs) and propose configuration feasibility study.

•Participate in the implementation of the CRs.

•Support the different bill cycles run by conducting the pre bill runs, validate the produced invoices samples with business/QA teams, take actions to resolve issues if any

•Responsible of the billing run on production environment

•Support the stability of the customer care and billing production system BSCS iX.

•Develop new programs/scripts that enhance the billing system functions.

•investigate and resolve detected system problems (troubleshooting).

•Plan and track the changes and implement necessary procedures and systems enhancement for smooth functioning between the system and the customer needs.

•Support Billing, Payment and document business manual

•Assist with data extraction and analysis from the billing system BSCS if required

•Support in the implementation of interfaces between BSCS and other systems

Ooredoo Tunisia: BSCS System Analyst (October 2002 -December 2007)

•Working with the SchlumberSema team on the integration of the BSCS modules (customizations, tests, validations …).

•Administration, control and monitoring of the billing process (BCH & BGH).

•Production support: support of the operational team in case of escalated billing problem and doing the necessary investigation in order to resolve this problem

•Assuring best performance for the billing run (all postpaid customers billed during the shortest possible time).

•Generation of a monthly sample of invoices on a test environment for check reasons before running the billing on the production environment.

•Implementation of rate plans, promotion, business scenarios and free units according to marketing requirements and using BSCS modules MP and MI.

•Baseline set up configurations.

•New offers, VAS and rate plan design

•Prepare and perform system and integration tests (database configuration, rating, billing, …) before the commercial launch of new postpaid rate plan, new value-added service (VAS), new promotion, new free unit …

•Migration from BSCS 7 to BSCS 7.1

•Development of internal applications on BSCS using PL/SQL Oracle 8i and UNIX Shell Scripts.

•Preparation of the development environments (databases, application servers ...).

•Writing a system interface document for invoice layout.

•Investigate and resolve back office billing and payment related customer cases emerging from customer complaints

•Participation in the configuration, validation and integration of the project MMS/GPRS.

•Logging bugs in the functioning of the BSCS billing modules, writing the defect documents to BSCS integrator and working with them in order to resolve the problems (ensuring the user acceptance tests, the regression tests, the validation …).

•Writing change requests to BSCS integrator and ensuring the user acceptance tests of the new functionalities.

TECHNICAL SKILLS:

•OSS/BSS architecture

•GSM architecture and protocols

•eTOM framework

•Good understanding of the Telco Market/Products/Vendors/Trends

•Strong knowledge of Ericsson billing system BSCS

•Knowledge of Ericsson Charging system CS (prepaid)

•Requirement gathering, business analysis

•Java, C++

•Strong knowledge of SQL, PL/SQL

•Linux/Unix Scripting, Shell

•Tools: SPARX enterprise, JIRA, Microsoft project, Bugzilla

•Waterfall

•Agile/Scrum

EDUCATION :

ENSI (Ecole Nationale des Sciences de l’informatique): Master degree in computer Sciences engineering (July 2002)

LANGUAGES:

•Arabic: Native

•French: Native

•English: fluent

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