SAURABH JOSEPH

Phone: +91-979*******, +91-801*******

Email: adlfg1@r.postjobfree.com

OBJECTIVE:

Result oriented professional with strong HR, IT, Retail Operations, Communication skills & a flair for adopting emerging trends to achieve professional as well as organizational goals.

PROFESSIONAL SYNOPSIS

Manager Digital Initiatives at V-Mart Retail Pvt Ltd, Gurgaon. V-Mart is retail chain with wide presence in tier 2 & tier 3 cities with more than 270 stores Pan India. (Dec2016 – Oct 2020)

Key Responsibilities –

Responsible to take the technology adoption strategy and Planning.

Responsible for training, online (market place) and offline (VSA) application.

Implementation of Retail analytics tool (Tableau), deployment, UAT & Training for all Department and Stores.

Responsible to establish learning & Development strategy for Present & Upcoming Projects.

Designing the recruitment question for IT, SCM, OPS, ETC.

Designing SOP for store and head office and bring their process into automation.

Identifying technology gaps & build plan to do automation.

Achievements:-

Successfully implemented and did the adoption of Fabi Analytics in all departments.

Successfully designed pre build effective questionnaires for all department bases on their KRA.

Successfully executed SOP adherence at Stores & HO.

Successfully hired some critical positions in IT, Merchandising & Ops.

Initially worked as HR Manager- Capability Development & Recruitment at V-Mart Retail LTD, Gurgaon. (Sep2013-2018):

Key Responsibilities:

Involved in Training Program development for HO & Pan India Stores(Employee Strength- 5500)

Development of Training Program on Customer services, Sales, SOP, KRA, Product Knowledge.

Conducting Training need analysis and Gap Analysis.

Imparted Training through- Class Room Training, On Job Training & Web Training through Wooqer.

Responsible for Employee Engagement Activities, Induction process.

Developing Growth path for employees after PMS and Training result.

Involved in planning of Organizational structure, Salary & MPP planning for stores.

Responsible in Recruitment process and creating Man hours Reports.

Involved in designing Store KRA, KPI & Process automation.

Recruitment for trainers & senior level positions.

On boarding & 3 days Induction for all employees.

Achievements:-

Through Gap analyses implemented web based training with 100% result.

Developed SOPs for HR department & achieved 87% success rate.

Implementation MPP and Employee induction process.

Implementation of KRA and KPI across stores and corporate office.

Worked as Store Operations Manager at Cash Converter in Melbourne, Australia.

Cash Converters is a franchised retail network. It specializes in the sale of seconds-hand goods having 700 stores Worldwide with 115000 Sq.ft area. (Feb 2011-July2013)

Key Responsibilities:

Responsible for 2 stores operations in terms of monthly sales targets, shrinkage and inventory control.

Responsible for jewelry, buying, retail (offline & online), and PL department.

Responsible for daily banking and cash flow.

Planning hold of cash flow for PL department.

Planning for Staff training, developing KRA’s and KPI’s, Staff Recruitment.

Developing promotional strategies for company.

Planning visual merchandising and allocation.

Planning yearly targets for all the departments (Retail, Buying & PL).

Online end to end strategy.

Achievements:-

Achieved 12% increase in yearly growth rate.

Achieved 92% in Customer site audit. Awarded as person with “Exorbitant Knowledge about the products”.

Achieved 100% in Company’s SOP assessment test.

Achieved 98.7% result in yearly store audit.

Worked as Retail Manager at Cash Converter in Melbourne, Australia.

Cash Converters Corporate. It specializes in the sale of seconds-hand goods having 700 stores Worldwide with 115000 Sq.ft area. (Jan 2009-Feb2011)

Key Responsibilities:

Responsible for retail operations in terms of monthly sales targets, shrinkage and inventory control.

Responsible for planning fascia distribution across the retail floor including jewelry department.

Responsible for daily banking and cash flow.

Responsible for Staff rosters, training, developing KRA’s and KPI’s, Staff Recruitment.

Developing promotional strategies for company.

Planning visual merchandising for retail.

Online end to end strategy.

Achievements:-

Achieved 120% of jewelry & 98% of rest of retail yearly Target.

Achieved 100% success in customer experience through feedback forms.

Achieved 100% in yearly retail audit.

Worked as Team Leader at Savers in Australia. Savers is Recycling Superstore with more than 400 stores worldwide. Having 120 or more Non-profit Alliances partnering with local charities. (Jan 2007 - Jan 2009)

Key responsibilities:

Planning merchandising for the store with more than 3500 products every day.

Planning Visual merchandising of the store.

Developing pricing strategies, quality control & accounting.

Responsible for the sales target achievement of the store.

Achievements:-

Achieved 83% in Customer site audit (mystery shopping).

ACADEMIC QUALIFICATIONS

2016 – 2016 Diploma in Project Management, ALISON (Online Program)

2009 – 2011 MBA in International Business from Holmes College, Melbourne (Australia)

2004 - 2007 B.A in Political Science, Kanpur University

ACADEMIC PROJECT:

Developing Business Model for School of Dance in Holmes College, Melbourne (Australia).

Research Project on competitive strategy for Trisled bicycles.

EXTRA CURRICULAR ACTIVITIES:

Speaker for Awareness Program for Blind People in Miranda House College, Delhi as V-Mart CSR.

Founder of “Hope of Life” NGO dedicated to slum education in Kanpur, India.

Community Head for Indian Social Association in Melbourne, Australia.

Event Organizer for Student Exchange Program in Australia.

Funding raising initiative for Slum Children Education as Red Cross Volunteer in Melbourne, Australia.

Event Organizer for Musical Concert in Ravindralaya Lucknow.

TECHNICAL PROFICIENCY:

Advance Excel & MS office

Photo & Video Editing,

POS System, Ginesys & CCwin

Google My Business & Wooqer

Tableau, Qlikview & Manthan

PERSONAL DETAILS

Date of Birth 22nd December 1984

Address 35/46, U Block DLF Phase 3 Gurgaon.

Linguistic Abilities English & Hindi.

Contact this candidate