Air Force Manager
Resume:
Bertha Ramos
Las Vegas, NV 89143
adlffw@r.postjobfree.com
SUMMARY OF SKILLS
Experience Government Contracts Program Manager for 12 years comfortable managing healthcare contracts. Experience wit security clearance, on-boarding, recruiting, credentialing and Human Resource. Had ability to coordinate activities and services to meet the on-going needs of department serves on base; always available to step in and provide support and answer questions. Strong customer service skills and follow through to ensure quality services, regulations and clients' rights are met. I am use to being the face of the company and very easy going and approachable.
Operations
•Payroll/timekeeping
•Human Resource management and Recruiting
•Exceptional organizational, written and verbal skill
•Workflow planning and organization for efficient and optimal operations
•Project Management
•Resource Management
•Credentialing and Primary Source Verifications
•Strategic planning
•Technological Proficiency
•Policy planning and implementation
•Preparing invoices and submitting them to WAWF/iRapt
•Following up on invoice status and payment
Healthcare Clinical and Non-Clinical
•Certified Medical Assistant
•Experienced Surgery Scheduler Care
•Experienced Admitting for Ambulatory Surgical Center
•Back and Front Office Experience
•Venipuncture
•EKG, PKU, CSR
•CPT and ICD-9 coding
•Insurance Verification/Authoriztions
•Medic and Misey Tiger
•Radiology authorizations/scheduling
•Surgery consenting/ discharge
•JP and G-tube removal
•Wound care
•Assistance in minor procedures
•Vital signs
•Removal of staples and stitches
•Drained seromas/post op
•Remove catheters
EDUCATION
11/2001 to 6/2002
Academy of Medical and Business Careers
Certified Medical Assistant
WORK EXPERIENCE
Program Manager Support Specialist – The Siegel Group (at Nellis AFB)
Dec 2019 – Present
Las Vegas, Nevada
Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans Letter of Concerns, Show Cause; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Advise and assist the 99th MDG Contract Support Services team in close coordination with the Functional Director, and proactively monitoring their progress, resolving issues, initiating appropriate corrective actions, and supporting the Contracting Officer in oversight of all contracts for medical professionals and support services.
Manage the 99th MDG portfolio of 99 MDG professional and administrative services contracts and task orders on behalf of the requiring activity, assists the 99th CONS Contracting Officer in monitoring the health of services contracts, monitoring COR surveillances in accordance with contract Quality Assurance Surveillance Procedures (QASPs), ensures complete requirements packages are created and submitted to the 99th CONS Contracting Officer in a timely fashion, coordinates with 99th MDG Resource Advisors and the 99th MDG Resource
Management Office (RMO) to ensure funds availability and timely submission of funding documents to ensure continuity of services, tracks contracted personnel full-time equivalent (FTE) employees and makes recommendations for improvements to 99th MDG Acquisition processes as the program progresses or as issues arise to increase efficiency and capitalize on commercial opportunities in support of the 99th MDG.
Assist Contracting Officer Representative (COR) – Also cover their assigned contracts when they are on leave.
Government Supervisors - Functional Team (assigned for each contract service requirement)
Manage, identify, and document risks to 99th MDG contract support services team as identified by the COR, Government Supervisor, Contracting Officer (CO), and/or requiring activity (clinic based customers). Collect all deficiency reports submitted by the COR and track corrective actions to ensure 100% completion and make recommendations for process changes and/or improvements to prevent in the future to the 99th MDG Logistics Flight Commander and the 99th CONS Contracting Officer.
Provide program management technical and analytical expertise to ensure necessary actions for the management of all 99 MDG professional and administrative services contracts and task orders. Assists the 99th MDG customer in developing the acquisition strategy or generating requirements documents such as the Acquisition Plan, Streamlined Acquisition Strategy Summary, Requirements documents such as a PWS, SOO, SOW, Justification and Authorization (J&A) Sole Source or Brand Name requirements documents, developing Independent Government Estimates (IGE) to be submitted to and approved by the 99th CONS Contracting Officer.
Coordinates with the 99th MDG Logistics Flight Commander and the Resource Management Office and the 99th MDG end user to facilitate support and meet all 99th MDG contract requirements on time and on budget.
Facilitates last-minute contract requirement changes to avoid any lapse in services and mitigate any schedule slippage of on-going acquisitions by working with the 99th MDG Logistics Flight CC, the 99th MDG Resource Management Office on mission needs / requirements.
Obtain contract services contractor manpower reporting data to ensure requirements of eMCRA are met 100% of the time.
Comply with 99th MDG locally-developed guidance and procedures for working at the Mike O’Callaghan Federal Medical Center.
Perform monthly reports on health of services information such as which contracts or task orders are within 1 year of expiring or in the last option period of the contract or within 6 months of expiring to avoid any lapse in services to compensate for any funding changes driven by AFMOA but above all to ensure timely acquisition planning for future 99th MDG contract services.
Provide inputs to the 99th MDG Logistics Flight Commander and the 99th MDG end users and update the 99th CONS Contracting Officer.
Attend weekly 99th MDG Logistics, RMO and 99th CONS update meetings for requirements coordination and current issues involving contract funding and/or requirements issues. Multi-Functional Team Meetings, Acquisition Planning Meetings, any requirements development meetings with the 99th MDG Customer and 99th CONS and/or periodic meetings with 99th MDG Contract Services Team and CORs or Government Supervisors.
Train companies how to invoice in WAWF/iRapt
Surgery Scheduler – Couture Plastic Surgery
April 2019 – November 2019
Las Vegas, Nevada
Administrative Duties - CSR, Scheduling Appointments, Answering Phones, Checkout and other duties that may apply.
Scheduling surgery/coordinator
Coordinating Anesthesia and OR time with the hospitals
CPT Coding and ICD10
Coordinating Joint Cases with other surgeons
Insurance authorizations
Bilingual Translate for Spanish patients
Quotes for Cosmetic Surgeries
Collect fees that may apply to procedure
Ordering supplies (breast implants, tissue expanders, Alloderm,
Program Manager – Luke & Associates Inc.
Jan 2019 – May 2019 – PRN
Las Vegas, Nevada
I was the first point of contact for Air Force to the Contracting Officers, COR, security manager and the employees at Nellis
Work hand in hand with security manager on Air Force (SF85, SF86 E-qips, & 306 Forms) for new hire employees. I have been doing security application for 12 years and know how to properly fill them out to avoid multiple corrections.
Recruiting
Credentialing
On-boarding staff
Working with incumbents to avoid a break in service with their contract
Pricing (Bidding on Contracts)
Program Manager – Loyal Source Government Services
Dec 2012 – Mar 2018 – 40 plus hours a week
Las Vegas, Nevada
Actively manage over 400 healthcare professionals, subcontractors and medical clerk contracted with the United States Air Force and Navy.
Provide contract leadership for a national healthcare staffing organization with 180 at Nellis AFB local contract employees. Help manage LSGS largest contract. First point of contact for Nellis AFB contracting officers and employees. Position at Nellis where ending oversaw the Midwest to West Coast Region of Air Force Contracts.
I was the first point of contact for Air Force to the Contracting Officers, COR, security manager and the employees at Guam, Elmendorf, Anchorage, Hickam, McCord, Fairchild, Travis, Vandenberg, Beale, Los Angeles, Edwards, Malmstrom, Mountain Home, Luke, Minot, US Academy, Buckley, Schriever, Peterson, Kirkland, Holloman, Sheppard, Dyess, Lackland, Goodfellow, and Barksdale.
First Point of contact for Navy contacts for contracting officers and employees at Makalapa, Camp Pendleton, Yuma, LeMoore, Oak Harbor, China Lake, 29th Palm, and Camp Lejeune (130 employees)
Coordinate with corporate recruiting, credentialing, and military facilities during the selection, screening, and on boarding process to ensure efficiency in maintaining continuity of patient care.
Conducted new hire orientation sessions and open enrollment benefit training sessions.
Assisted in implementing payroll migration.
Assisted accounting with invoices for Air Force and Navy Contracts.
Review and monitor adherence to Human Resource policies and corporate compliance procedures. Resolved employee/manager and employee/employee conflict. Counsel employees who do not adhere to their contractual obligations which can lead to termination.
Assisted staff with any benefits issues or question
Assisted employees with benefit enrollments, 401k, STD, LTD and worker compensations paperwork and questions.
Work hand in hand with security manager on doing Air Force & Navy Security Clearance (SF85, SF86 E-qips, & 306 Forms) for new hire employees. I have been doing security application for 11 years and know how to properly fill them out to avoid multiple corrections.
In-processing employees to facility & Out-processing employees out of the facility (from Dec 2012 - Jul 2015)
Keep track of Contract hours and approval all invoices that are submitted to Nellis AFB for payable income.
Supervise medical providers’ duty hours to ensure they did not exceed the budgeted hours on the contract.
Monitor contract hours and notify logistics when we need more hours on the contract and also de-ob hours from our contract.
Created tracker log for contract on employees hire and leave dates and also who filled in the vacant slots.
Site Manager at Nellis AFB – American Hospital Services Group LLC
May 2007 – Nov 2012 - 40 Plus Hours a week
Las Vegas, Nevada
Provide contract leadership for a national healthcare staffing organization with 219 local contract employees. Help manage ASHG’s largest contract valued over $10 million dollars. Second point of contact for AF contracting officers and employees.
Created bench-marking standards for measuring staffing team effectiveness
Conducted new hire orientation sessions and open enrollment benefit training sessions
Assisted in implementing payroll migration into Deltek/Cost-plus system.
Resolved employee/manager and employee/employee conflict
Assisted staff with any benefits issues or questions
Recorded and approved staff with leaves of absence, i.e., FMLA, General Medical and Personal Leaves, and call in’s.
Work hand in hand with security manager on doing Air Force Security Clearance (SF85, E-qips, & 306 Forms) for new hire employees.
In-processing employees to facility & Out-processing employees out of the facility
Keep track of Contract hours and approval all invoices that are submitted to Nellis AFB for payable income.
Approve payroll for employees in Deltek
Create invoices for IC’s (Independent Contractors) and approve their invoices for pay in ORAA System.
Keep track of Licenses, Immunizations, & Life Support Expiable notify employees.
BLS Instructor (taught over 100 plus courses) Affiliated with CSN
Update our tracking log on employees address and personal information. Create a hard copy file in the office to keep employee records in.
Monitor contract hours and notify logistics when we need more hours on the contract and also de-ob hours from our contract.
Created tracker log for contract on employees hire and leave dates and also who filled in the vacant slot.
Surgery Scheduler – Shadow Mountain Surgical Center
Jul 2005 – May 2007
Las Vegas, Nevada
Administrative Duties
Prepping charts
Went over consent form with patients in English and Spanish (when needed)
Bilingual translated for patients during pre-op inside the operating room and post op care.
Revised surgery schedules for five providers
Transcribed for providers
Medical Records
Collected fees before surgery
Insurance authorizations
Medical Assistant/Surgery Scheduler – University of Nevada School of Medicine
May 2002 – Jan 2005
Las Vegas, Nevada
Vital signs
Scheduling surgery & radiology appointments
Booking anesthesia and surgery room with the hospitals
Coordinating surgery with other doctors
Insurance authorizations
Medical records/Front desk
Covered other M.A. when needed (Plastic Surgery, Oncology, General Surgery, and ENT)
Contact this candidate