MARKRONALDC.DEVILLA

***AntipolodelNorte,LipaCity,

Batangas4217

092********/(043-*******

adlfdl@r.postjobfree.com

OBJECTIVE:

Toholdapositionthatwilfulyutilizemyknowledgeandskils.Tobepart ofanentitywithgoodworkingenvironmentandprovidesroomfor professionalandpersonalgrowthanddevelopmentduringthecourseofwork assignments.

WORKHISTORY:

January2010- RESTAURANTSUPERVISOR

May2020 AIDACRUISES,MagsaysayMaritimeCorp.

TMKalawSt.ErmitaAve.,Manila

•Monitoredstaffperformance,enforcingadherenceto

policies,procedures,regulations,healthcodesandtop

servicestandards

•Trainnewemployeesandprovideongoingtrainingfor

alstaff

•Boostedcustomersatisfactionandservicedeliveryto

strengthencustomerloyalty

•Rapidlyidentifiedanddiplomaticalyaddressed

customercomplainstoachievehighlevelsofsatisfaction andloyalty

•Ensurecustomersatisfactionthroughpromoting

excelentservice

•Maintainqualitycontrolforalfoodserved

•Overseealfrontandbackoftherestaurantoperations

November2005-WAITER

April2008 ChandelierLebaneseRestaurant

DubaiMarina,Dubai

• Usedcorrectcleaning,sanitizingandfoodhandling

procedurestomaintainoptimalprotectionsforcustomers

•Providingexcelentwaitservicetoensuresatisfaction

•Takingcustomerordersanddeliveringfoodand

beverages

•Makingmenurecommendations,answeringquestions

andsharingadditionalinformation

May2003- CLERK

June2004 COMELEC-LIPA

Marawoy,LipaCity,Batangas

•Keepingfilesandrecordsorganizedforeasyupdating

andretrieval

•Verifyingandencodingofinformationofeveryvoterin

thecity

•Maintaning100%accuracywhiletranscribing

files/documents/informationforeachvoter

•Reviewedrecords,paperworksandordersforerrors

andresolvedissueswithminimaldirection

EDUCATION:

BachelorofScienceinCustomsAdministartion

LyceumofthePhilippines-Batangas

BatangasCity

1998-2002

SecondaryEducation

St.BlaiseCommunityHighSchool

SanLuis,Batangas

1994-1998

ElementaryEduaction

SanLuisCentralSchool

SanLuis,Batangas

1988-1994

SKILLS:

InventoryControlandProcedures

Sanitation

StaffScheduling

ServiceAuditEnhancement

MSOffice

Dealingproperlywithcustomers

BACKGROUND:

Birthdate : November11,1981

Birthplace: SanLuis,Batangas

Religion : RomanCatholic

Citizenship :Filipino

Language: English/Tagalog/German

Status : Married

MARKRONALDC.DEVILLA

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