Stephen Jacob R. Pantig

****.***.****

adlfcz@r.postjobfree.com

Crossing 2, National Highway, Banga South Cotabato, Philippines

Career Objective:

A highly organized and motivated senior high school accountant student who’s able to apply time management and organization skills in various environments. Looking to obtain a challenging position in any field within a growth oriented progressive company that offers professional growth at the same time contributing to the organization’s success, and a responsible career opportunity that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.

Professional Summary:

Energetic, flexible team player with 2 years’ work experience as a Captain waiter in a fast-paced restaurant and an excellent record of providing professional, high quality service to guests. Enjoys interacting with guests and working with others. Known for being a dependable team member who always makes a complete effort to give guests a dining experience which exceeds their expectations.

Professional Experience:

Currently Employed

Caffe Marko – (Cebu City, Cebu)

Head Waiter/Bartender/Barista

Finance Assistant

Bakery Assistant (November 2020 - Since todays date)

Duties and Responsibilities:

Greets and welcome guests promptly in a warm and friendly manner.

Ensured guests are serviced within specified time.

Answers guests’ questions regarding menu and assist them with menu selections.

Anticipate any unexpected guests’ needs and reacts promptly and tactfully.

Applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.

Taking orders from my assigned tables, communicating with the kitchen and bar staff to place food and drink orders. Also checking if the wait staff place orders correctly and deliver them to the correct tables.

Preparing alcoholic or non-alcoholic beverages for bar and patrons

Assessing bar customers’ needs and preferences and making recommendations

Prepare alcohol or non-alcohol beverages for bar and restaurant patrons

Mix ingredients to prepare cocktails

Check customers’ identification and confirm it meets legal drinking age

Restock and replenish bar inventory and supplies

Stay guest focused and nurture an excellent guest experience

Comply with all food and beverage regulations

Serve food courses and beverages to guests.

Set tables according to type of event and service standards.

Communicates with the kitchen regarding any menu questions, the length of wait and product availability.

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Checks with guests to ensure satisfaction with each food course and beverages.

Responsible for clearing, collecting and returning food and beverage items to proper area.

Maintain cleanliness of work areas, china, glass, etc. throughout the shift.

Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.

Present accurate final bill to guest and process payment.

Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.

Ensures that the Restaurant’s standards and SOP's are consistently implemented.

Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.

Completes the daily responsibilities that are set for each individual shift.

Complete closing duties, including restocking items, turning off lights, etc.

Conducts monthly inventory checks on all operating equipment and supplies.

Take an active role in coaching and developing junior staff on basic techniques and the specific expectations and procedures of the management.

Creating weekly schedules, managing callouts, coordinating shift covers, and disciplining wait staff as necessary.

Perform any other duties related to food and beverage service assigned by the manager to ensure highly effective and efficient dining operations.

Reviewing and performing audits on financial statements and reports.

Making and preparing stock budgets for bar and kitchen.

Liquidating received receipts.

Record accounts payable and accounts receivable.

Preparing and processing cheque payments

Monitoring funds for Cafe inventory stock budget

Preparing and baking cake orders and displays

Isla Cabana Restaurant / Isla Cabana Beach Resort – (Siargao Island)

Waiter/ Bartender/Barista (January 2020 - / March 2020)

Duties and Responsibilities:

Provided an efficient work environment by always arriving prompt and on time to ensure the restaurant was prepared for business hours.

Responsible for providing hospitality to guest through excellent costumer service as well as ensuring 100% guest satisfaction.

Submitted costumer orders to the kitchen using the restaurant's point of sale system, and reviewed costumer order for accuracy to ensure they were prepared as requested.

Operate POS terminals to input costumers order, swipe credit cards, and enter cash amounts received.

Provided prompt service and ensure costumer satisfaction.

Greet and welcome guest promptly in a warm and friendly manner as they enter the restaurant.

Accompany guest to their tables and ensures they are settled comfortably; offers coffee and other drinks.

Provide guest with menus and recommend menu selections based on guest preferences.

Promote the restaurant’s latest promo and specials.

Push the sale of high profit margin food items.

Attend to all guest questions and concerns; and answer any questions which may have arisen.

Take orders from guests for food and beverages; write down and memorize all orders accurately; and forward order slips to the back-of-the-house and clearly explain special request made by the guest.

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Keep track of the serving period; make follow up to the back-of-the-house if necessary.

Make sure guests have everything they need before serving them food.

Serve food courses and beverages promptly to each guest correctly.

Frequently check up on guests and inquire of they need anything else.

Observe the floor area and see if any of the assigned tables need clearing or if guests appear that they need something.

Retrieve costumer’s bill from cashiering

Operated the cash register, received payments and swipe credit cards and ensure the transaction is processed.

Check that guest receives correct change.

Bussed tables and reset place settings quickly and effectively.

Refill condiments station, re-stock on dining area supplies such as napkins, salt, pepper, and extra utensils.

Sanitize and wipe down tables, chairs, and countertops.

Assist other waiter and waitresses if needed.

Restaurant / Bravo Beach Resort - (Siargao Island)

Captain Waiter (July 2018- / January 2020)

Duties and Responsibilities:

Greets and welcome guests promptly in a warm and friendly manner.

Work with the host/hostess to guide patrons to open tables, informing them of the day’s food and drink specials. Maintaining an upbeat and friendly attitude throughout the operation.

Work with the host/hostess to assign tables to wait staff in addition to waiting on my own tables.

Ensured guests are serviced within specified time.

Answers guests’ questions regarding menu and assist them with menu selections.

Anticipate any unexpected guests’ needs and reacts promptly and tactfully.

Applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.

Taking orders from my assigned tables, communicating with the kitchen and bar staff to place food and drink orders. Also checking if the wait staff place orders correctly and deliver them to the correct tables.

Serve food courses and beverages to guests.

Set tables according to type of event and service standards.

Communicates with the kitchen regarding any menu questions, the length of wait and product availability.

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Checks with guests to ensure satisfaction with each food course and beverages.

Responsible for clearing, collecting and returning food and beverage items to proper area.

Maintain cleanliness of work areas, china, glass, etc. throughout the shift.

Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.

Present accurate final bill to guest and process payment.

Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.

Ensures that the Restaurant’s standards and SOP's are consistently implemented.

Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.

Completes the daily responsibilities that are set for each individual shift.

Complete closing duties, including restocking items, turning off lights, etc.

Conducts monthly inventory checks on all operating equipment and supplies.

Take an active role in coaching and developing junior staff on basic techniques and the specific expectations and procedures of the management.

Creating weekly schedules, managing callouts, coordinating shift covers, and disciplining wait staff as necessary.

Perform any other duties related to food and beverage service assigned by the manager to ensure highly effective and efficient dining operations.

Barrel Sports Bar - (Siargao Island)

Cashier / Cook / Bartender / Purchaser (April 2018 – June 2018)

Duties and Responsibilities:

Ensures the achievement of sales targets.

Responsible for timely and proper display and replenishment of merchandise.

Receives and check accuracy of all products deliveries and reports discrepancies immediately.

Conduct inventory as scheduled.

Identify and segregate items for pull-out damage, dirty and slow moving.

Safeguard merchandise from external and internal losses (e.g. theft, damage, etc.)

Maintain orderliness and cleanliness at the bar and stockroom area.

Prepare and submit accurate reports on time.

Provides fast, efficient and courteous service at all times to customers.

Education:

Senior High school

(Undergraduate / Grade 12 not yet finished)

(Strand: ABM [Accounting, Business and Management])

Lagao National High school

Junior High school

2012-2014 / 2015-2016

General Santos City Sped Integrated School

2006-2012

Computer Skills:

Knowledgeable in Microsoft Word, Excel and PowerPoint and Internet

Key Skills:

Organized and efficient team member

Communication skills

Average written and verbal communications

Confident, articulate, and average professional speaking abilities

Empathic listener and persuasive speaker

Possesses entrepreneurial spirit

Competitive attitude

Dedicated team player

Flexible schedule capability

Customer Service oriented

Computer Savvy

Ability to work effectively under time pressure and for long extended hours

Diligence and dedication to work

Problem solving

A keen observer

A good memory and an eye for details

A friendly, cheerful and polite attitude

Initiative

Personal Information:

Birth date : November 29, 1998

Birthplace : San Fernando, Pampanga Region III

Civil Status : Single

Age : 22 yrs. Old

Height : 5’8 & 1/2

Weight : 62kg

Languages : Tagalog, Hiligaynon, Visaya, Surigaonon, English,

Character References:

Mr. Derek Ashley Petell

Restaurant Manager (Bravo Beach Resort Siargao)

(0921.812.0004)

Declaration

I hereby certified that the foregoing information’s are correct to the best of my knowledge

Stephen Jacob R. Pantig

Applicant

Assist guest with table reservation.

Assist guest while seating.

Contact this candidate