POOJA BHAVNANI

Mobile: 983-***-**** Email: adlfbl@r.postjobfree.com

SENIOR EXECUTIVE PROFESSIONAL: HOTEL / TRAVEL & TOUR OPERATIONS

Dedicated and experienced Operations Senior Executive and effective leader who excels at using proven methods and maximizing productivity to successfully provide safe, secure and efficient customer experience, both internal and external.

PROFILE SUMMARY

A multi-faceted professional with more than 10 years in the areas of Hospitality Operations as well as Client Servicing.. Expertise in assessing client needs and recommending appropriate products or modifications to stay within the companies’ budget. Displayed professionalism and product knowledge, which contributed to an increase in client satisfaction. An excellent communicator with strong analytical and interpersonal skills.

Core Qualifications:

Basic knowledge of MSOffice

Capability of maintaining a favorable company image when interfacing with outside sources

Ability to maintain work volume and quality consistent with peers. Work well under pressure

Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company

Ability to demonstrate personal and organizational integrity

Actively participates in training and product knowledge sessions

Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility.

CAREER CONTOUR

Since Dec 18 – Till now: Ces’t La Vie Club as Front Desk Executive & Receptionist

Role: Held accountable for walk customers and resolving their inquiries.

Handling calls & mails Inquiries

Give information about membership schemes

Keep records of all the existing members of the club

Tele sales to bring more members

Maintain Daily Admin work

Since Feb 18 – June 18: Indian Adventure & Wildlife Resorts as Senior Reservation Executive

Role: Held accountable for online & offline bookings for 2 resorts in India. (Bison River Resort – Dandeli, Karnataka, India & Wild Chalet Resort, Kanha, Madhya Pradesh, India).

Handling Group Inquiries

Corporate inquires

Leisure Group booking and individual bookings

Online bookings from various online portals

Handling calls and Email Inquiries for Central Reservation Systems for both the resorts

Managing entire tour for clients

Resolving on tour issues and satisfying customers requirement

Giving assistance to clients 24x7

Since 2010 – 2018 : The Perfect Holidays as Senior Executive

Role: Held accountable for designing / customizing new itineraries, products & services for existing sectors and new destinations. Providing cost projections & logistics support for new destinations for group tours; understanding & delivering the exact requirements of the MICE sector for Conferences, Meetings, Awards Functions, &Other Events.

Worked in the capacity of Tour Leader; ensured optimum success of the tour in all senses

Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills

Efficiently & effectively rendered instant and competent troubleshooting services in case of unforeseen occurrences on tour

Instrumental in negotiating with the short-listed supplier and getting the best rates for quality services; ensuring profitability for the company with the best of services in the budgeted costs

2009-2010: ClearTrip Travel Services Pvt. Ltd. as Customer Service Agent – Online Air Ticketing

Role: Took care of daily operational activities – Airlines; created Offline Packages & Tailor-made Itineraries for Offline Inquiries; also managed Offline Payments. Responsible for arranging all land arrangements for In-house Travel for the office; replied to Yellow Band Queries. Designed All India Packages for Offline Selling / Offline Packages for Get Set Gateway Offer.

Assessed the customer feedback, evaluated areas of improvements and provided critical feedback on improvements; planned & scheduled individual / team assignments to achieve the pre set goals within time, quality & cost parameters

Resolved issues with Online Alternate Accommodation

Successfully coordinated with accounts for Bill Settlements for Supplier

2008-2009:Carlson Hotels Worldwide

Role: Shouldered responsibilities as Management Assosciate; made proposal for Corporate Group. Meeting Corporate as well as finalized the group booking..

Significant contributions towards:

Managing the booking for Foreign Passengers & VIP Clients

Assessed the customer feedback, evaluated areas of improvements and provided critical feedback on improvements; planned & scheduled individual / team assignments to achieve the pre set goals within time, quality & cost parameters

2006-2008:Go India Holidays as Executive Operations

Role: Shouldered responsibilities as Senior Executive; made proposal for Corporate Group. Meeting Corporate as well as finalized the group booking. Actively involved in administering FIT Packages; coordinating the booking confirmations with All India

Deftly developed & maintained the data for Goa Hotels.

Significant contributions towards:

Managing the booking for Foreign Passengers & VIP Clients

SCHOLASTICS PORTFOLIO

Secondary School Certificate, Maharashtra Board, Duruelo Convent High School 2000

Higher Secondary Certificate, Mumbai University, National Collage of Commerce, Arts & Science 2001

Bachelor of Commerce, Mumbai University, National Collage of Commerce, Arts & Science 2004

SKILL ENHANCEMENTS

Received Certificate for Excellence in Customer Service

PERSONAL SNIPPETS

Date of Birth: 17thMarch, 1982

Address: SeetaSadan, B.G. Road, Mahim, Mumbai-400016

Languages Known: English ( US & UK accent ), Hindi & Marathi

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