HR Business Partner

COURTNEY D. REED

*** ****** **** ******, ** ***** (USA) Phone: (972) 345 – 2077 Email: adlf97@r.postjobfree.com CAREER SYNOPSIS

HUMAN RESOURCES PROFESSIONAL with over 12 years of progressive experience providing training, program management, benefits analysis, and career counseling for a variety of organizations. Proven ability to develop and implement strategic HR initiatives including employee retention and staff development programs. Extensive experience leading daily HR operations in the areas of employee relations, benefits and compensation, HR records management, HR policy development, legal compliance, and managing HR requirements of a diverse workforce. Solid record of performance managing analytical studies, key initiatives, and high-profile events and performance improvement projects. Technical expert and analyst on complex program issues. Possess very strong critical thinking, problem solving, research, and liaison skills. Recognized for outstanding communication skills, flexibility, and keen political savvy. Managed resources valued above 1,400,00.00. CORE COMPETENCIES AREAS OF EXPERTISE

Program Management / Staff Retention / Employee Relations / Strategic Planning and Operations / Orientation and Onboarding / Conflict Resolution / Team and Project Oversight / Quantitative Analysis / HR Policies and Regulations / Outreach and Marketing / HR Management / Research, Analysis and Evaluation / Critical Thinking / Workforce Analysis and Planning / Process Improvement and Simplification / Equal Opportunity / Oral and Written Communication / Interpersonal Skills / Consultation / Innovation / Political Savvy / Data Driven Analytics / Personnel Management / Investigations and Reporting / Problem Solving / Collaboration / Team Building / Performance Management / HR Development CAREER HISTORY

HUMAN RESOURCES MANAGER

AutoNation (11/2019 – Present); Full-time: 40 hrs WK 5943 W. Plano Parkway Plano, TX 75093 Provide essential HR services to over 1500 employees overseeing job requisition management, recruiting, background investigations, offer management, onboarding, performance evaluations, payroll processing, workers compensation, terminations and separations. Provide guidance on documenting and addressing performance problems to supervisors and managers. Provide initial guidance to Market President (MP) pertaining to disciplinary procedures, performance improvement plans, and termination documentation. Proficiently handle routine to complex HR actions independently. Develop specifications and identify grievance and appeal rights in order to prepare appropriate corrective actions. Apply company policies and stay abreast of changes and updates to legislation (FMLA, FLSA, ADA, Title VII). Provide expert-level advice in HR plans, procedures, and policies analyses and development. Serve as a Coach and Consultant to the Market President and GM. Make recommendations and implement initiatives to improve operational efficiency, accuracy of information, and level of technical advice for initiatives impacting proficiency of programs. Engage in continuous improvement projects and work groups. Analyze information for background adjudication. Gather supporting documentation and present information and recommendations to management team for course of action development. Utilize HR data systems and applications to enter and analyze personnel data, produce reports, ensure data integrity, and improve work efficiency and effectiveness. Administer employee relations programs and operational procedures, considering governing rules and regulations. Handle terminations and resignations, and provide a summary of exit interviews. Review complaints, grievances, and perform fact-finding activities. SIGNIFICANT ACHIEVEMENTS

+ Initiated the associate engagement program leading to a 30% increase in retention rates for Technicians within a 120-day period.

+ Successfully reduced the company’s market turnover rate from 79% to 11% within 90 days of hire.

+ Managed and oversaw performance management program leading to a 60% reduction in unemployment claims.

+ Exceeded the budget “call out” of 100 million by achieving 131 million.

+ Reduced prior year retention rates: 72% down to 51%.

+ Recognized for developing the company’s COVID-19 hardship pay policy.

+ Recognized for implementing and overseeing the company’s leadership program.

+ Achieved a 100% “win rate” when summoned to court for former associate lawsuits. EMPLOYEE RELATIONS SPECIALIST

BMW Manufacturing (02/2019 – 11/2019); Full-time; 40 hrs WK 14000 S Highway 101 Greenville, SC 29651 Supervised 300 Production Associates and 25 Section Leaders. Created and maintained departmental HR procedures and policies that complied with Federal and State laws and regulations. Acted as a Coach and Consultant to plant leadership and recommended updates to HR policies and procedures to reflect the needs of the organization and Associates. Advised managers on program requirements related to establishing and communicating effective employee performance plans and recognition programs. Regularly reviewed and evaluated investigative reports and records for compliance. Advised managers on addressing performance, behavioral, and conduct deficiencies by assisting with investigating, documenting, and analyzing evidence. Participated in special projects related either to departmental or organizational needs. SIGNIFICANT ACHIEVEMENTS

+ Revitalized employee attendance points systems leading to better employee engagement resulting in a 15% decrease in turnover year after year.

+ Established employee program and system that addressed grievances resulting in a reduction from 1,000 to 700 in four-month time period exceeding our goal.

HUMAN RESOURCES SUPERVISOR

MAU (08/2018 – 02/2019); Full-time: 40 hrs WK 501 Greene St. Augusta, GA 30901 Planned, developed, organized, implemented, directed, and evaluated the organization's HR function and performance. Built and led proactive HR programs for a complex service-based organization undergoing acquisition, turnaround, rapid growth, and transitional business cycles. Achieved success by consistently building, changing, and optimizing organizational infrastructures, technologies, processes, and measurement systems to increase profit. Executed global HR programs and initiatives with excellence in terms of timeliness, accuracy, quality, and bottom-line results. Reviewed and processed requests for payroll and personnel actions. Identified performance measures, improved teamwork, accomplished smart goals, and incorporated change management. Arbitrated between managers/supervisors and employees on complaints and EEO concerns. Worked closely with legal and external EEO oversight agencies such as the Equal Employment Opportunity Commission (EEOC). SIGNIFICANT ACHIEVEMENTS

+ Managed incentive plans on a quarterly basis with a budget of $250,000 for three (3) different lines of business.

+ Introduced a department SOP focused on safety and quality resulting in an increase in quality from 91% to 97% and increasing revenue by $1.5 Million.

+ Researched, designed, and implemented a retention process resulting in a 50% turnover reduction among hi-potential employees.

+ Reduced short-term disability caseload by 30%.

HUMAN RESOURCES MANAGER

Sallyport Global (04/2017 – 02/2018); Full-time: 40 hrs WK 11921 Freedom Dr. #1000 Reston, VA 20190 Oversaw full-service HR department responsible for organizational development, leadership coaching, management counseling, conflict mediation, employee relations, HR practices/policies, compensation, PSC-1, DBA, benefits, and legal / internal investigations. Provided technical advice and counseling on management-employee relations, leave, hours of work, telework, work-life balance, incentive awards, and performance management. Researched Civil Service laws, rules, regulations, policies, labor contracts, and precedent-setting decisions. Prepared correspondence to advocate, defend, clarify and justify recommendations. Built and maintained relationships, earning trust, respect, and solid business acumen in a diverse organizational setting.

SIGNIFICANT ACHIEVEMENTS

+ Spearheaded the recruiting efforts and hiring practices for employees from 39 different counties, resulting in a well-rounded diverse workforce.

+ Reviewed changes in legislation to assess the impact of changing federal laws on HR programs, policies, practices and procedures. HUMAN RESOURCES MANAGER

United States Army (06/2007 – 4/2017); Full-time: 40 hrs WK Building 1092 Fort Hood, TX 76543 Managed and led HR program providing a full range of HR operational, consultative, and policy support. Developed new processes that ensured program compliance and simplified workflow within the organization. Provided HR advisory and technical services to management and employees concerning HR related matters as it applied to personnel actions, staffing, military occupation specialty classification, compensation, and processing of employee benefits. Served as an EO Representative and conducted internal workplace investigations concerning equal opportunity complaints. Composed HR-related reports to include information and decision papers, memorandums for managers and senior leadership. Wrote statistical reports for senior management regarding military programs. Reviewed, analyzed and briefed Soldiers on changes in Department of Defense or Army publications to ensure compliance with law, guidance, and military regulations. SIGNIFICANT ACHIEVEMENTS

+ Awarded an Army Commendation and an Army Achievement Medal for job performance, and significant contributions to the organization.

+ Awarded the Army Achievement Medal for exceptional management of office controls and personnel while maximizing efficiency of military personnel actions, resources and programs

+ Played a vital role in determining data collection methods used for the interpretation and evaluation of statistics and readiness reports. CIVILIAN EDUCATION CERTIFICATION PROFESSIONAL DEVELOPMENT AND TRAINING American Intercontinental University Master of Business Administration Human Resources Management Certified Lean Six Sigma Black Belt, Six Sigma Institute EO Leaders Course / Composite Risk Management / Contract Management / Contract Source Selection / Sexual Harassment Prevention Trainer Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); Windows; OS X; IOS; SAP; ADP; Isolved; and possess expert-level ability to conduct credible internet-based research.

AWARDS, ACCOLADES AND SPECIAL RECOGNITION

Army Commendation Medal / Army Achievement Medals (2) / Good Conduct Medals (3) References Available Upon Request

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