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Customer Service Sales

Location:
Arnavutkoy, Istanbul, Turkey
Salary:
000
Posted:
April 05, 2021

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Resume:

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AHMAD AL SAKKAL

T: +905*********

adlf8a@r.postjobfree.com

Residence: Istanbul, Turkey

Jordanian

Age: 33

UAE Driving License

Possess a strong commercial acumen and have a proven track record in closing deals through direct Product presentation/over the phone. Have an in–depth understanding of importance of customer service and recognizing the need to balance profitable growth with customer satisfaction. Earned solid reputation for being resourceful leader, who excels at building trusted relationships with customers and colleagues.

Highlights of Expertise:

-Contract & Lease Negotiations

-Budget Development & Forecasting

-Business Development/ ROI

-Team Leadership & Training - Event Management

-CRM - Procurement and contract

-Market Research/ Analysis management

Work Experience:

Aug 2020 – Present – International Sales Manager Erkanli Group, Turkey Istanbul 6 Years’ DUBAI Experience with background in Property Development field Dec 2018 - Aug 2020 – Sales Manager, Tiger Group, UAE, Dubai

• Initiating broadcasting. Evaluating brokers.

• Developing processes and procedures aimed to maximize productivity, performance of sales and marketing department. Keeping up to date with market trends and best practices.

• Conducting project feasibility study (cost, price, layouts).

• Expanding data base of leads and referrals during exhibitions: Cityscape Global & Acres.

• Sourcing ready-to-purchase clients & negotiating payment terms.

• Assisting customers throughout the entire sales and leasing process.

• Daily briefing with Sales team on tactics and property presentation, CRM and called calls.

• Employee of the month April 2019 for reaching AED 6 million through direct deals. Apr 2017 – Dec 2018 – Relationship Manager, Fam Property Development, UAE, Dubai

• Handling advertising to promote under-construction & ready properties. Proactive generating new accounts through self-posted ads.

• Escorting clients to inspect vacant units. Negotiating payment plan (EPMS program). Interpreting content of Sale/Construction Agreement to clients. Delivering the highest level of customer service by dealing with clients in professional courteous manner.

• Building relations with real estate agencies and follow up with exclusive ones regarding units’ availability. Follow up with engineers regarding development percentage of the Construction.

• Consistent achievement and exceeding monthly sales targets to ensure accomplishment of the overall company’s target. Identifying business opportunities and pinpointing problem areas for further increment of sales volume, market share and profitability per property sales.

• Coordinating with marketing manager for real estate exhibitions and events.

• Bestselling agent of the year 2016.

AHMAD AL SAKKAL

2

Apr 2015 – Apr 2017, Property & Facility Manager FAM Property Development, UAE, Dubai

• Proactive units’ inspections and maintenance. Cross-checking snag list with technical manager.

• Recruitment, orientation and in-house training of new employees (sales, maintenance and cleaners).

• Market survey for property lease and price tracking.

• Preparing rental agreements, ensuring accuracy and completion.

• Clearance of Government transaction (Municipality, Directorate of town planning and survey, Electricity and Water Authority, Real Estate Registration Department).

• Handling complaints and emergencies. Observing maintenance staff work.

• Budget Management. Prioritizing cost-effective purchasing to boost financial sustainability of operations.

Feb 2014 – Apr 2015, Senior Property Advisor, ENH Group Real Estate Agent & Timeshare, UAE, Dubai

• Promoting awareness of a timeshare product through direct sales presentations and via phone.

• Regular contacting owners to maintain high level of satisfaction. Follow up with owners and providing exceptional service (suggesting resorts from DEA, assisting with reservations, converting weeks) to ensure smooth vacations in desirable places.

• Receiving and resolving complaints, assisting owners with inquires. Generating leads and referrals from the owners. Successful employment of sales techniques.

• Daily meeting and training by sales manager after tour to master 13 steps of sales technique: from reception until leads customers to purchase.

Sep 2012 – Oct 2014, Senior Customer Service and Quality Assurance Officer, VITAS (Microfinance) Jordan, Amman

• Building retention plans, customer satisfaction surveys.

• Monthly reporting (KPIs) to quality assurance manager.

• Analysis of customers’ complaints; implementing strategies to raise customers’ loyalty.

• Follow up with customers to ensure satisfaction.

• Efficient, accurate, and timely auditing assurance. Oct 2010 – Sep 2012, Customer Relation Officer, VITAS, Jordan, Amman

• Market research. Generating new business through presentation of bank products to customers.

• Applicants' financial status and credit analysis. Property evaluation to determine feasibility of granting loans. Following up with customers to ensure satisfaction/payments are made on time. Daily reporting on sales.

• Design & development of promotional materials (brochures, handouts etc.) 2008 – 2010, Marketing & Event Specialist/Intern, Kempinski Hotel, Jordan, Amman

• Press releases/information for media kits preparation. Developing and maintaining the company's corporate image. Identifying and managing special events. AHMAD AL SAKKAL

3

Education:

2006 - 2010 Philadelphia University, BA in Hotel Management (Jordan-Amman) 2005 – 2006 University of Cyprus (Nicosia), English language courses Arabic: Native

English: Fluent

Windows (Word, Excel, Power Point)

Sharing Microfinance Program;

ABACUS

CRM Program

• Cityscape 2014 to 2019 Dubai – Abu Dhabi, UAE

• ADNEC – Abu Dhabi. UAE

• Ajman Real Estate Exhibition – Ajman.

• IKERS Sharjah Real Estate Exhibition – Sharjah,

UAE

• LBS Shanghai Real Estate Exhibition – China.

• MPIRES Real Estate Exhibition - Moscow,

Russia.

• MIPIM Real Estate Exhibition - London, UK.

Languages: Computer Skills: Real Estate Exhibitions Attended:



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