Ivanna Gonzalez Lucena

Address: **** *********** **, *** ****. Orlando, Fl 32811

Mobile: 321-***-****

Email: adlf88@r.postjobfree.com

Professional Summary

Highly motivated college student fluent in Spanish, English and Portuguese with excellent communication skills. Multi-cultural experience in customer service. A fast learner with great enthusiasm about learning new challenges and always willing to adapt to other work environments.

Skills

Handle pressure

Highly skilled working with customers from different parts of the world

Strong believer in good customer service

Excellent presentation, communication and interpersonal skills

Excellent in fast changing environments and team worker

Education

High School Diploma - 2016

• Las Colinas High School, Venezuel

2015 Basic First Aid Course in the Lara Sectional, Venezuelan Red Cross

2016 Suture Workshop in Minor Surgery performed at the Red Cross

2016 Course on Life Support in the Venezuelan Red Cross

Associate Degree- Current

Nursing, Valencia College West Campus

Work Experience

Sales associate- June 2018

Karl Lagerfeld at the International Outlet–Orlando, Florida, United States of America

Doing stocking, organizing and checking merchandise in the store.

Ability to connect with people and giving the best customer service possible

Maintaining clean the store, as well as the fitting rooms

Daily interaction with customers.

Reching and establishing daily and weekly goals as an associate

Doing orders online for the store

Sales associate and assistant- September 2017

Hot Dog Station at the International Outlet–Orlando, Florida, United States of America

Performed all opening duties each morning or closing if needed.

Ability to connect with people and make them feel valued

Served several meals by quickly and efficiently taking food and beverages to serving guests.

Maintained clean and organized dining area to facilitate workflows and minimize safety hazards.

Constantly supply all different food stations as needed and supervise the workers.

Daily interaction with customers.

Take stock and make sure it matches the sales report

Front Desk- August 2015-July 2017

Auto Club C.A –Barquisimeto, Venezuela.

Customer service through phone and at the office

Taking care of relations with insurance

Taking calls

Doing any favor needed in the office

Take stock and organize the deposit

Help doing any sales report and income

Making merchandize order and checking when it arrives

Languages

Native Spanish speaker

Fluent in written and spoken English

Fluent in spoken Portuguese

Basic knowledge of French

References

1.Cesar Orellana +1-407-***-****

2.Brenda Perez +1-321-***-****

3.Douglas Chin +1-407-***-****

4.Kathia Tirado +772*******

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