M

Maria

Martinez

912-***-****

adlf87@r.postjobfree.com

Savannah, GA 31419

SUMMARY

Dedicated and experienced Technical Data Associate, with over 15 years of providing customer service to Aviation Engineers, Managers and Directors. Well-versed in managing office supplies, paperwork and project needs. Experienced in Data Processing, data entry and quality control procedures. Experienced in developing and fostering positive and influential relationships with customers. Commitment to integrity, safety, and the customer satisfaction. Solid background in high-volume office environments focused on delivering exceptional clerical and operational support for aviation professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. SKILLS

Ability to work as a team

Strong organization skills

Ability to multitask and establish

priorities

Computer skills Microsoft Office (Word,

Excel, Power Point)

Strong verbal and written

communications in English and Spanish

Problem solving

Fast Learner

Customer Service Oriented

Experience in Document Control and

data accuracy

Quality Control Procedures

Knowledgeable on CATIA (for the process

and release of drawings)

EXPERIENCE

Technical Data Associate III

Savannah, GA

Gulfstream Aerospace/ Jan 2003 to May 2020

Participated in achieving goals and completing department's initiatives. Gathered, organized, generated, processed, controlled and released technical data and information.

Supported project leaders/managers in the creation of data packages, reports, and drawings.

Ensured documentations/reports were prepared in accordance with approved procedures. Assembled technical presentation for the approval of documentations. Maintained and coordinated technical data to support internal/external customers and document/work packages.

Interacted with senior management as the functional data point of contact for the Special Missions.

Organized and scheduled daily meetings.

Supported and processed incoming request via email and phone. Processed, maintained, and published engineering documents to include manuals, drawings, general reports, business reports, etc.

Maintained and updated the document repository (vault). Coordinated, scheduled and executed in-depth data entry projects for Document Control resulting on an accurate data base.

Explained technical concepts to non-technical staff members in easy to understand language and concepts.

Administrative Assistant

Savannah, GA

Gulfstream Aerospace/ Jan 2002 to Dec 2002

Greeted visitors or callers daily to handle inquiries or direct to appropriate persons. Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.

Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.

Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations. Arranged travel and hotel accommodations for international and domestic business meetings and trips.

Maintained inventory in administrative building supply closet to prevent shortages of supplies.

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Prepared packages for shipment by generating invoices and setting up courier deliveries. Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.

Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction. Provided assistance to new comers and personnel regarding equipment, software and training scheduling.

EDUCATION AND TRAINING

Bachelor: Business Administration and Computer Applications Catholic University Of Puerto Rico 1984

Ponce, PR

CERTIFICATIONS

Leadership Courses Gulfstream University January 2008 — May 2017 USAF Veteran

LANGUAGES

Proficient in Spanish

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