Customer Service Social Media

Bikram Phurumbo

*** ****** *** ****** ***** OH **262 330-***-**** ***********@*****.*** US Citizen

SUMMARY

* ***** ** ********** ** Business and Data Analysis in Business Management

Increased user engagement score by 25% by adding additional features using social media platform such as Facebook, Google, Instagram

Gathering business and Technical requirements that would best suit the needs of the technical architectural development process.

More than 5 years of Experience IT Industry

Recent Computer Information Services graduate looking for opportunities to exhibit the possessed skillset and take it to a advance level in a rewarding role in the technology field.

Major academic experience in Anaconda environment for deploying Data science and Application pipelines.

Extensive experience of Web/Application development and in object-oriented programming (OOP) programming with Python.

Developed applications in Python and have sound knowledge of JavaScript HTML and CSS.

Have good knowledge of cloud technologies like Amazon AWS and Microsoft Azure in deploying and hosting web applications and various DevOps tools.

Hands-on experience with industry-standard IDEs like Visual Studio Code, and Jupyter Notebook.

Excellent communication, interpersonal, intuitive, analytical and leadership skills with ability to work efficiently in both independent and team-work environments.

TECHNICAL SKILLS

Languages/Scripting

Python, JavaScript, Angular JS, ReactJS, C#, C++

Frameworks

.NET4, pandas, NumPy, Jupyter Notebook

Cloud Technologies

AWS, Microsoft Azure

Databases

Oracle, SQL SERVER, MY SQL

OS

Windows, MacOS, Linux, CentOS, Fedora, Ubuntu, Virtual Machine

EXPERIENCE

Business Management Cuyahoga falls Ohio Manager Feb 2018 - Present

Managed a team of employees to provide outstanding customer service.

Plans, monitors, appraises, and reviews job contributions of others.

Ensures that a company is on track to meet its financial goals.

Enforces company policies and procedures.

Develop and implements Budgets

Product research data analysis and identifies customer service trends and determines system improvements.

Implements production, productivity, quality, and customer-service standards.

Amazon Business (FBA) Manager Feb 2017 - Present

Setup Amazon Seller Central account

To Create worksheet with excel sheet

How to Research products on Amazon Business

How to find high-quality suppliers and nearly automate your entire business

How to establish a brand for products, logo, calculate profit margin

Verify the quality of the products you wish to sell

Order your inventory, and contact a freight forwarder

How to create a percentage, file a support case, run reports, create an FBA shipment

Create brand assets (brand website, Facebook, Instagram, Google etc.)

How to working with PPC.

Know the innerworkings of the Amazon selling platform

Comfortable problem solving, managing projects, and solving problems.

You should be comfortable taking responsibility for client accounts, conducting client calls, and communicating with clients on a frequent basis to grow their sales on Amazon

You should know how to use MS Office and the Google Suite. You should be comfortable with intermediate excel, VLOOKUP’s, pivot tables, and the use of macros

Regency Technologies, Stow, Ohio Desktop Support Technician April 2018 – June 2019

Manages problems related to software, hardware, and/or network.

Documents activity by creating and updating tickets.

Troubleshoots and repairs systems with hardware, applications, OS, and network problems.

Phone support, call center support & some basic networking TCP\IP knowledge helpful

Ability to convey technical concepts to non-technical executives and managers Repair tech once the problem has been identified

Giesecke & Devrient Group, Twinsburg, Ohio Machine Operator/ Shipping & Receiving January 2015 Dec 2017

Prep, clean, inspect, and reset hot stamp machines for production.

Receive, unload, sort, distribute, ship and track shipments into/out of the warehouse

Maintain shipping database and prepare bills of lading

Village Discount Outlet –Akron, OH, Manager/ Customer Service April 2012 – Dec 2014

Managed a team of employees to provide outstanding customer service.

Plans, monitors, appraises, and reviews job contributions of others.

Enforces company policies and procedures.

Maintain inventory management tracking, receiving and Shipping.

Product research data analysis and identifies customer service trends and determines system improvements.

Implements production, productivity, quality, and customer-service standards.

UNHCR, Caritas Nepal, Damak, Nepal IT Assistant & Network administrator April 2007 – April 2010

Upgraded for IT hardware and software and performed routine maintenance on PC/IT peripheral equipment

Maintained standard database filing systems for easy and quick document access/retrieval and handled data entry

Managing and maintaining a Microsoft Windows Server 2008 environment

Installing, Configuring and Administrating Microsoft Windows

VOLUNTEER WORK

International Institute of Akron (IIA), Akron, Ohio June 2010 – February 2012

Oversaw and coordinated pilot computer lab training; review and coordinate education program data

Taught basic level English language, and financial literacy classes, Civic class and provided interpretation support to IIA clients

Training Computer and Internet Basics Graduation Certificate - Computer Basics I, II, Internet Basics, Personal Security, Overview of common Office Suites, Home Connect Training, Becoming a Sustainable Broadband Adopter (SBA)

EDUCATION

Fortis College, Cuyahoga Falls, OH Associate Degree in Computer Information Services Graduated: October 2018

IT Center, Damak, Nepal Certificate in Information Technology. January 2007 - January 2010

University of North Bengal, West Bengal, India B. Sc.in Information Technology August 2003 - July 2006

Project A: Created a Software Development Application

Working with Storage and Datatypes, Decision structure, Handling Repletion, Exceptions

Classes and Objects, inheritance, polymorphism, encapsulation, algorithms data structures

Webpage development, Web app development, Webservice client, Web services

WinForms apps, Console app Development, Win service Development

RDBMS, RDBMS Queries, and RDBMS Connection

Project B: Created a Python Programming Application

Working with Variables, Input Output, If then Else, Loops, Collections, Functions, Error Handling

Basic/Advanced OOP-Object Inheritance, PyQt(Using Widgets, working with layouts, handling events, PypI and Pip, Virtuallenv

Setting up a simple HTTP Server

Unit Testing, Deploying Python on GCE

Connecting to SQL Database

Project C: Created a Lab ReactJs Application

Rendering an element, Component, Component props

Using component state, events, JSX, compound components

Unit Testing

Build Environment

Project D: Created a Android – App – Development - Java

Deploying an App Locally

XML Primer

Introducing Activities

Basic/Advanced UI

Building a Form, Packing a Data

Starting a New Activities

Introduction to data Storage

Storing and Displaying a list

Android Notifications

Project E: Created a Website in Web Design using HTML 5 and CSS3

Developed, designed and enhanced multimedia web page layouts and forms with advanced CSS

Worked with Tables, Columns, Operators, Expressions, Arrays, and Loops

Worked with XHTML & Programming with JavaScript

Project F: Built Computer from Case Up

Tasked to troubleshoot: loose wires, unplugged hardware, and operating system issues

Disassembled, repaired, and rebuilt a computer

Project G: Microsoft® Windows Server® 2008, Administration

Planned for server deployment & management

Monitored and maintained server

Planned application and data provisioning, business continuity and high availability

Project H: Developed a Windows Program using Visual Basic and Visual Studio

Created POS application by arranging and coding 30+ items using arrays, variables and functions

Project I: Networking Classrooms

Stripped cables down to bare wires and cut and removed out coating

Fused wires, punched down patch panels & keystone jacks, and ran cabling to network classrooms

Contact this candidate