David Acosta

*** **** ******, ***.* Ridgefield Park, NJ 07660

Email• adlf7f@r.postjobfree.com Cell: 201-***-****

Career Overview:

Customer service expert, due to years of experience in providing excellent service and consistently improving on any shortcomings, per my character Devoted to team building camaraderie, to maintain peak efficiency and productivity; leading to good leadership quality. Bring a positive attitude, great communication skills and passion for my work, driven by a high motor. Sufficiently literate in Spanish. Currently studying to acquire a New Jersey health producers license.

Professional Experience:

Killion Systems May 2020-Present

IT Service Support

● Using microsoft excel to maintain inventory of parts for replacements, and downloaded documents for silence websites.

● Email clients and vendors documentation relating to repairs and service contracts.

● Installing third-party software on customers computers, such as microsoft office, printers, and scanners.

● Categorize and organize documents relating to projects to maintain a smooth and efficient workflow.

● Assisted owner in a multitude of projects.

Positive Impact Partners May 2015-Present

Brand Ambassador

● Collaborated with Account Managers fromHorizon Blue/Cross Blue/Shield of New Jersey and Horizon Foundation on community events, health fairs, Corporate events, as well as corporate sponsorship events; Life With Benefits, Red Bulls Arena, and New Jersey Greater Hispanic Chamber of Commerce co branded events.

● Responsible for engaging with members and potential members at all events by answering inquiries pertaining to Horizon specific plan portfolios, future and upcoming community events, and lead generation by promoting raffles, Horizon branded giveaways and promotional materials targeted towards the Hispanic community and consumer market.

● Accountable for setup and breakdown of branded Horizon marketing kiosks, including signage, banners, popup banners, branded tables, as well as Horizon marketing displays.

● Experience with assisting sales agents and nurses operating out of Blue To You mobile unit, such as directing sign ups for health screenings to promote efficiency as well as assisting disabled and elderly attendees on and off of the mobile unit. Also, maintained flow of waiting attendees by promoting uniformity and order.

Sojo Spa Club April 2017-November 2017

Guest Services

● Enhance Guest experience by providing excellent service and maintaining an upbeat disposition.

● Maintain policy procedures and expectations in facility

● Make outbound as well as handle inbound customer calls, whether to confirm reservations, promote company brand and loyalty programs, and discuss detailed spa offerings to members and potential members.

Hotel-Due to the small hotel added to the facility, I have gained experience with the basics of hotels

● Booking guests rooms by phone, online scheduling via website, or on-site.

● Escort guests to their room to Ensure a high-class experience.

● Accountable to guests needs, by way of answering the phone and checking in regularly to provide optimal support.

Target May 2016-November 2016

Sales Associate

● Maintain presence on the sales floor to address guest needs.

● Approach customers to initiate dialogue to determine purchasing preferences.

● Recommend optimal items and direct guests to selections.

● Sign guests up for exclusive membership to gain access to discounts and promotions.

● Provide guests with an exceptional experience.

● Daily store maintenance, monthly inventory management, Display and maintain the condition of products.

● Assisted the marketing team in specific locations, such as POS, Electronics, etc. Produce/Market associate

● Maintain Presence on the sales floor to address guest needs and guide them to item selections.

● Ensure shelves, freezers, etc. are cyclically stocked with fresh new items.

● Guarantee the freshness of items on the sales floor to establish a safe and healthy environment and purchasing experience for guests.

Fairway Supermarket June 2014-November 2014

Cashier / Customer Service Clerk:

● Cashier

● Assisting customers with bagging groceries and loading in vehicle

● Stacking shelves throughout the store and produce area and maintaining store and restroom cleanliness and organization.

● Maintain and ensure accurate and timely workflow of the accounts payables processes. School 3 Latchkey Program October 2010- December 2010 Student Aid Counselor:

● Responsible for monitoring grade school children

● Tutor children and supported in homework and projects

● Monitor children at free play and ensure their safety Professional Skills

● Highly organized with strong written, verbal and communication skills.

● Responsible, reliable, hardworking and eager to be challenged..

● Quick to learn and adjust to layout and location of products. Education

● Bergen Community College- Majoring in Sociology

● Fort Lee H.S. Graduating class of 2014

Skill Summary

● Microsoft programs, Apple products and general modern technologies

● Proficient at delivering a highly exceptional experience for guests/customers.

● A quick study; Proficient at picking up and mastering new skills.

● Expert at clear, concise communication, due to a great command of the language and familiarity with jargon and abstract concepts in numerous fields.

● Great at cooling down tense situations and producing solutions in a manner that leaves people pleased proceeding the interaction.

Contact this candidate