Customer Service Sales

Meagan Maupin

505-***-**** ************@*****.*** 151 francis Ave Green bay, WI 54303

Summary

Reliable and well experienced professional with a strong work ethic. A sales and customer service background, management experience and the discipline I have gained through attending full time school and full-time salon manager has developed me into a well-rounded individual. Being able to work well with other employees and the public, along with the ability to adapt quickly are my best features.

Experience

SunSeekers by Rosie

Job title: Store Manager

From: 9/23/18 To: Current

Hours per week: 40 Salary: $14/hour

Duties: Being a manger, I have Supervisory/managerial experience in training others. I train and mentor all my employees in sales, computer skills, customer service skills, and tanning beds and lotion knowledge. I submit reports to corporate management to aid in business decision making and planning. For example, each Monday we have weekly number reports we run for the previous week and send over to corporate. I train team members in successful strategies to meet operational and sales targets. I oversee employee performance, correct problems, and increase efficiency to maintain goals we have set. I also strengthen merchandising and promotional strategies to drive customer engagement and boost sales. I have been consistently recognized by corporate management for providing superior customer service. I maintain customer happiness with forward thinking strategies focused on addressing customer needs and resolving concerns.

Rockin BZ Burgers

Job title: Front Manager

From: 1/2/18 To: 9/10/18

Hours per week: 40 Salary: $10/hour

Duties: Supervisory/managerial experience in training and mentoring employees on customer service skills, food knowledge, and health and safety standards. I oversaw employee work in the front of house to ensure compliance with company policies, regulations, and food safety guidelines. Complete restaurant opening and closing procedures and manage deposits. Guaranteed food quality and 100% customer satisfaction by auditing menu items and food service performance.

Palm Beach Tan

Job title: Tanning Consultant

From: 8/20/17 To: 1/1/18

Hour per week: 30 Salary: $8/hour

Duties: Broad knowledge of marketing and sales in the tanning business, exceptional background in training and consulting, personable and even tempered capable of getting along with many different types of personalities, on daily basis used computers to record information and cash registers to complete payments, and strong analytical and problem solving skills.

Econolodge

Job title: Front desk agent

From: 8/20/16 To: 6/1/17

Hours per week: 25 Salary: $7.50/hour

Duties: checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing, recognized for ability to handle and resolve confrontational guest situations, provided excellent customer service, tourism information, selling rooms, completed end of shift reports, and assisted fellow team members and other departments wherever necessary to maintain positive working relationships.

Riverside Golf Club

Job title: waitress

From: 2/15/13 To: 4/20/17

Hours per week: 25 Salary: $3.00/hour plus tips

Duties: take food and beverage orders from customers and resolve any issues or concerns, carried trays of food or drinks from kitchen to dining tables efficiently, remove any dishes and glasses and clean tables after customer finishes meal in a quick and concise manner, and finally kept server areas clean and stocked during service hours to increase efficiency while serving tables.

Education

Bachelors, Democracy and Justice Studies with a criminal justice emphasis, University of Wisconsin – Green Bay, Green Bay, WI

2019-2020

Criminal Justice, West Texas A&M University, Canyon, Texas

Criminal Justice, University of Wisconsin – Marinette, Marinette, WI

2017-2018

2017-2018

Community Service

National Honor’s Society, Menominee, MI

2013-2015

Homeless Center, Alamogordo, NM

2011

Helped serve thanksgiving dinner in a homeless shelter kitchen

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