Customer Service Office

Connie DiLallo

*** **** ***. ******, *** York ***02 518-***-****

*************@*****.***

Objective

To obtain a full-time scheduler/coordinator position.

Qualifications

Reliable, energetic, outgoing person with a positive attitude who loves to assist people in any way. I am extremely experienced in customer service and managing offices with multiple people. I am very detail oriented and have excellent interpersonal, communication (oral and written) and organizational skills. I am very self-motivated and have always taken on additional responsibilities in every role I have held. I am enthusiastic, highly dependable and eager to learn.

Highly organized and able to multitask; keen eye for errors and inconsistencies, for flawless output.

Proactive in anticipating and analyzing problems, then generating a solution.

Ability to work independently and without supervision.

Computer Proficiency

Proficiency with Microsoft/Microsoft Teams, GoToTraining, GoToMeeting, GoToWebinar, Word, Excel, Publisher, PowerPoint, Google, Adobe Creative Suite, PhotoShop, InDesign LMS, Salesforce, Project Web and more..

Education

1993-1995

The Sage Colleges – Sage College of Albany

Albany, New York

Major: Graphic Design

Professional Experience

Siemens Industry, Inc. 2014-present

Course coordinator

●Schedule and coordinate multiple schedules of trainings

●Schedule and coordinate Engineers/instructors to deliver the courses

●Update and schedule in the LMS/Salesforce and SAP

●Communicate details and logistics to all attendees

●Coordinate and schedule with clients onsite or custom trainings

●Main contact and go to for all clients with long term programs for 2 years being their liaison working with VP’s and students

●Create Proposals and budgetary quotes

●Set up virtual platforms for course delivery

●Support all staff/contractors needs with Fieldglass or expense reports/travel expenses

●Monitor all trainings

●Approving and being status manager for time in Project webs

●Order and make corporate purchases with P-card

Union College 04/10 – 09/14

Schenectady, NY

Administrative Assistant, Becker Career Center

Worked directly for the Director of the Becker Career Center and counselors

●Greet visitors: Students, Faculty, Alumni, Parents, Union Community members, etc. assisting with their requests. This includes assisting visitors for the Director of Post-Graduate Fellowships and Assistant Director of Academic Advising.

●Answer phone and assist callers in a courteous and professional manner.

●Schedule appointments and maintain office calendars.

●Develop the calendar of events, publicity and marketing pieces for Career Center events, programs, workshops, site visits, etc.

●Order and process payments (cable, telecommunications, office supplies, conferences, Career Fair receipts, etc.) and pay/reconcile all P-Card charges.

●Schedule rooms and order facilities, dining and media services for all programs and events as required.

●Make travel arrangements and secure Union College vehicles as requested.

●Post jobs in Alumni Jobs Bulletin, collect information and format as required.

●Update and maintain all websites daily.

●Input and edit positions, events, employer/interview/student information, etc. in HireU, LACN, and all other databases.

●Produce Annual Report, Annual Program, Employer Directory and other

ad hoc reports.

●Perform a variety of administrative tasks including checking office voice mail, opening and closing the office, maintaining the part-time/summer jobs binders, managing the 24 hour document review, submitting work order requests, processing student withdrawals/returns, processing documents for new and leaving staff members.

●Hire and train all work-study students assigned to the office.

●Maintain confidentiality related to student/alumni records, position offers and student issues.

MVP Healthcare 04/00–08/07

Schenectady, New York

Member Service Leader

Extensive knowledge of health care rules and regulations, including those related to HIPPA.

●Chosen to be a Member Service Leader to take over Member Services for contract holders who were considering terminating their relationship with MVP.

●Cross-trained on all lines of business that MVP offered.

●Trained and call coached all new Member Service Representatives.

●Responsible for new business development and retention of current accounts.

●Took supervisor calls when escalated members needed additional assistance.

References

Available upon request

Contact this candidate