Objective

I am a determined individual who seeks to pursue a role as a Manager. My desire is to assist an organization with requirement gathering, use cases, and SQL data extracts for mid-to-large scale system implementations and application data changes. I plan to provide expertise in the area of business analysis, software analysis, quality assurance analysis and testing to support the collaboration effort with the business stakeholders to ensure project success.

Professional Summary

SUMMARY

Jacksonville, Florida based Senior Lead Quality Assurance Analyst, Data Analyst Release Manager, Build Manager, Change Manager, Senior Project Manager, and Senior Business System Analyst.

SDLC expertise and strong leadership skills.

Has led major ERP Software/Systems Conversions & Implementations for fortune 500 clients.

oGuidewire Suite 8.0 - Gosu

oMajesco Mastech STG Suite

oiSeries Mainframe – AS400 RPG/Cobol

oEDW – Data-land: Product, Enrollment, Technical, and Sales datasets

oHadoop

oFinance: Time and Attendance - Kronos with integration to Oracle Fusion, Oracle Right Now, and Oracle CX

Methodology: Waterfall, Agile/Scrum, Kanban, and Iterative for all application development projects.

Skilled in facilitating JAD sessions with business leads and stakeholders.

Drafts high level project plan based off of estimates from technical teams.

Skilled in COTS, MS Office tools, Share-point, ERP: Majesco Mastech, Guidewire Suite, AS400, WebSphere/Web services, RALLY, JIRA, TOAD, Members Edge, CIP, Diamond, Customer Connect, Touchpoint, Perforce, Siebel, Jenkins, Subversion, Red-gate, Octopus, CSC, e-PAS, Toad, Team-Track, ALM -Quality Center, Snag-It, COBOL, .NET, RPG, People-soft/Fiserv, Reporting Applications: Clarity, Atlassian JIRA w/ Confluence, Daptiv; Exceed, SQL, HR Applications: ADP, Sum-Total/ Atlas, Kronos, Retail applications: MDM, NARS Strategy, Strategy Lite, and RAP.

Experience

Professional Experience:

City of Jacksonville

Jacksonville, Florida

July 2017 – Present

Sr. Quality Assurance Analyst Lead/ Test Plan Owner – Agile Team

Responsible for script creation and script execution of Microfocus LordRunner Cloud a cloud-based SaaS performance testing software tool for public facing software applications.

Organize the QA day-to-day assignments. Train and manage QA team members.

Responsible to customize the program test plan and testing strategy specific to the track level needs, to cover all dimensions of the track specific application platform including functional correctness, performance, scale, security, integration, System, Regression testing.

Govern the creation of track User Stories coverage across test scripting, execution and defect reporting.

Manage track level test scripting, test data identification, testing environment, testing execution

Co-ordinate the code promotion to QA environment with infra, platform, application teams and developers and post QA to production.

Report track level status during various phases of testing

Defect triaging, troubleshoot major defects / issues, prioritize defects, identify solutions, determine root cause with the help of track Product Owner, Dev teams, environment teams and application platform teams

Allocate QA resources and hours to projects amongst the QA team.

Facilitate review sessions of test plans based off approve user stories and use cases.

Manage QA resources for testing of internal and external vendor applications for City of Jacksonville.

QA review health benefit enrollment process and procedures for employees.

Validated benefit enrollment plans available for the internal staff prior to annual benefit enrollment period.

Scope hours of work for enhancements, defects, and triage of production issues.

Gather requirements and produce use cases for development guides.

Track project deliverables via Rally, Daptiv, and JIRA. Provide updates and blockage reasons for story boards.

Responsible for analyzing project requirements and for developing, implementing, and maintaining test plans, test scripts, and test methods for all City of Jacksonville internal and external applications.

SME assigned for enterprise projects analysis and implementation for Go-Live.

Work as a Software QA Engineer creating test scripts within Micro Focus Storm Runner Load for web-based applications and HTML scripting.

Perform performance and stress test within StormRunner Load - Vugen for COJ applications.

Create mapping requirements for database enhancement tickets.

Review and analyze system requirements for the purpose of project knowledge, script development and requirement assessment and verification.

Define test strategies, manage defects, communicate issues, and document test results by fully utilizing defect tracking software in Quality Center.

Communicate test results to Project Managers, Business Analysts, and Developers alike.

Perform integrated and interface testing in regard to both commercial-off-the-shelf (COTS) and in-house developed applications; ensuring that applications are fully and thoroughly tested in all areas.

Responsible for maintaining ADA compliance logs of City of Jacksonville external sites.

Am responsible for introducing automated testing where feasible and develop or work with developers to develop test data for use during test execution.

Analyze and test all COJ web applications within the City of Jacksonville infrastructure and web applications which are JAXREADY, JAX Happenings, Civil plats, Land Use application, COJ.net, and City Council sites.

SME for integration of downstream systems.

Lead data mapping conversion exercises during bi-weekly sprints for legacy system C.A.R.E. into Oracle CX/Oracle Right-now application.

Blue Cross & Blue Shield – Health Benefits

Jacksonville, Florida – Temporary Consultant

December 2016 – July 2017

Sr. System Analyst / Product Owner – Agile Team

• As a Product Owner for Guidewell Customer Connect, I created user stories, use cases, prioritization sessions, and sprint planning sessions utilizing the Kanban and Agile methodology. I analyzed and interpreted health insurance coverages and how those coverages aligned with the system infrastructure.

• Assigned the lead role in budget prioritization, estimation of fiscal budgets, drafting of RFP’s as well as selection process for bids submitted related to new SAS solutions.

•Responsible for writing user stories that align with business stakeholder enhancement request.

•Assisted with proof of concept sessions with Sponsor and business stakeholders.

• Responsible for back-log refinement of back-logged Features and user story task within Rally.

•Draft data model changes for EA and Data Modeler review sessions.

• Assisted with prioritization of enhancement tickets with business teams and IT Agile Teams.

•Responsible to meet with business resources to discuss newly requested application (Diamond, RBMS, Sapphire, NASCO, CIP, Customer Connect, Guide-well Connect, and JSON) changes for datasets.

• Created system requirements; work closely with data modelers, architects, and developers to ensure the successful mapping review sessions.

• Assisted with QA test cases and execution via ALM. Manipulate data using large datasets and multiple data sources from Member services, Medicare (Over 65), Affordable Care Act - ACA, Touchpoint – Customer Connect for all data attachments. Review newly submitted service desk tickets for Production support. Participate in working groups on scope and white boarding processes to produce flow maps and workflows. Assist with acceptance criteria of Rally features and task.

• Acted as primary Analyst for large projects and proactively identify topics for analysis.

• Analyzed system behaviors and document the processes and programs in achieving stated goals.

• Provided analysis and recommendations to optimize the process.

• Lead BSA on conversion projects

• Investigated and discover areas of opportunity for improve. I streamline and create an enterprise wide initiative.

• Developed advanced Excel-based models and spreadsheets containing advanced functions that are used to evaluate historical trends and forecasts and to identify best practices.

• Wrote advanced SAS and/or SQL programs for data extraction. Integrate data across multiple areas. Modify existing programs for data extraction.

• Accountable for developing insightful and actionable summaries and recommending actions

• Monitored and evaluate patterns, costs and trends. Recommend new analytical processes; partner with Information Management in the development of new analytical tools such as power pivots and analytical cubes to enhance analytical capabilities.

• Trained team members on analytical tools and techniques. Provide guidance and review work of team members.

• Managed large matrixes teams (up to 30 resources) abroad, out of state, and locally.

Acosta Sales and Marketing - Benefits

Jacksonville, Florida – Temporary Consultant

July 2016 – December 2016

IT Sr. Business Analyst – Kronos

As a Senior Business Analyst, I facilitated Stand-up meetings, Backlog refinement, and Sprint planning sessions.

Responsible for providing system-level support for Lawson HCM/Payroll and Kronos integration efforts.

Responsible for installation, configuration, maintenance, training, reporting and production support of Time and Attendance applications integrated into Oracle Fusion and Kronos.

Interpreted employee health and dental benefits for the new time and attendance algorithm matrix.

Created functional requirements from business stakeholder JAD and observation sessions.

Provided leadership for story board captures, functional requirement gathering, as well as prioritization efforts within sprint planning sessions.

Developed effective systems to manage trade-marketing funds at the assigned customer levels in accordance with Acosta guidelines and policies, as well as those of the principal.

Responsible for BSA and QA deliverables and User acceptance testing review sessions.

Coordinated on-going communication between the General Managers and key principals, and between principals and Account Managers.

Collaborated with Retail Sales Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.).

Effectively used knowledge of customer, market, and principal to successfully sell principals’ specific programs and initiatives as well as Company objectives and initiatives – involve Marketing, Technology, and Administrative resources as needed to accomplish the objectives.

Facilitated and work with various business groups to conduct data traceability.

Supported the Product Control Specialists/Managers to onboard and prioritize requests.

Reviewed business case(s) outlining issue, impact and ensures the creation of supporting documentation e.g. process flow maps.

Responsible for Quality Assurance of project deliverables.

Ensure business and regulatory requirements are met in the process.

Utilized Senior Vice President, General Manager, Team Leaders, and Senior Business Managers to understand and leverage customer strategies, and to develop conceptual Sales presentations that can deliver principals’ objectives.

Provided feedback on the effectiveness of principals’ strategies, selling programs, and initiatives to the Principal and the General Manager.

Maintained current understanding of key industry initiatives and trends (ECR, Channel incursion, etc.) on an on-going basis. Excellent “fact-based” (conceptual) selling skills result in improved results. Concepts might include: average transaction size, tier migration, expandable consumption/HH penetration, store loyalty (demographics), brand and category loyalty, etc.

Demonstrated leadership qualities consistent with Acosta’s culture with the result being increased business results.

ALFA Insurance – Consultant – Insurance

Montgomery, AL

Build and Release Manager

03/2015 – 09/2015

Gathered requirements from IT leads as they related to writing use cases for system integration, deployments, infrastructure requests and enhancements.

Served as software implementation specialist and handled enhancements, defects, and patch deployments.

Facilitated release planning meetings with PM, business teams, and sponsor/stakeholders.

Provided detailed meeting minutes and next steps. Drafted implementation plans of Go- Live initiatives for deployments.

Mapped test cases to requirements (traceability metrics).

Worked as service delivery liaison for newly developed code changes and code mergers.

Led and managed multiple projects within a 4 - 8-week sprint schedule.

Served as project manager for system integrations, deployments, infrastructure requests and enhancements.

Worked as software implementation specialist for enhancements, defects, and patch deployments

Served as scrum meeting lead facilitator.

Facilitated release planning meetings with stakeholders.

Provided detail meeting minutes and next steps. Drafted implementation plans of Go- Live initiatives for deployments.

Created an enterprise wide release management process and procedure with detailed implementation, resource and back-out plans for deployments.

Drafted change management and CAB processes and procedure documentations.

Mapped test cases to requirements (traceability metrics).

Managed offshore resources in Development and QA work streams.

Validated code within Perforce and Subversion.

Verified automated build process through Jenkins.

Confirmed successful and unsuccessful package builds through Jenkins.

Worked as release manager for .NET and Web applications including internal and external website for code promotion of up the environment legs.

Facilitated status meetings related to systematic changes.

Served as service delivery liaison for newly developed code changes and mergers.

Led and managed multiple projects within a 4 - week sprint schedule.

Provided analysis of failed deployments through Redgate and Octopus.

Tested various environments; Sandbox, Build, Dev Staging, Sprint IT, QA Time, Conversion, Prod Model Validation, .NET, Web, ETL EIM, SIT, UAT, Training, Performance, Pre-Production, and Production.

Created Release Management SharePoint site with planned deployments, database drops, sprints, and demo schedules for all to be aware of timing of code deploys and data refreshes.

Coordinated shared environments and billing software environments (i.e.; Fiserv, PeopleSoft Exceed).

Served as producer of project plan with planned deliverables for Beta, R0, R1 of releases planning.

Published schedules and deliverables to senior management as well as SharePoint sites.

Facilitated middle to large scale infrastructure projects and implementations.

Created process and procedure workflows as they related to change management and release management.

CAB committee set up with schedule dates of review days for code deployments into the production environments.

Facilitated JAD sessions with business leads and stakeholders to determine the scope environment specs for all Guidewire specific projects.

Wrote user stories and story cards per high level requirements from the business.

Triaged production issues as well as tested discrepancies that arose within the organization.

Assisted EDW / BI Project Manager with code promotion via Oracle, Cognos, and ETL applications.

Defined business teams’ primary objectives and high-level requirements for new projects.

Provided training for newly incumbent junior level project managers and junior level business analysts.

Detailed process and procedures for qualifying projects.

Led App Dev teams of 15 – 25 associates for application development /ERP platform.

Coordinated requirement walkthroughs and sign offs by business stakeholders, sponsors, and technical teams, while verifying that use cases and models accurately reflected the specific business needs.

Used agile (Hybrid) methodologies for all application development projects related to Guidewire – LIFT.

Utilized Waterfall methodologies for all Legacy projects.

Worked as Guidewire Claims and Policy Center Proof of concept reviewer.

Drafted Data Dictionary of Claims data for data mapping of Claims Center.

Facilitated discovery meetings of systematic layout with product owners from the Claims team.

Cypress Property and Casualty Insurance Company - Property and Casualty Insurance

Jacksonville, FL

IT Sr. Business Analyst

07/13 – 01/15

Managed enhancement IT projects.

Produced project plan with assigned resources and hours of work for estimates.

Presented newly assigned project before the CAB committee for IT support and approval.

Created Statement of Work for new projects. Isolated the resources that would be intricate in successful completion of new work once approved.

Managed on and off-site employees and contractors.

Gathered requirements from business leads and stakeholders and produced UAT test plans.

Coded review facilitator / Peer review of requirements and test plans.

Maintained constant communication with the Business Unit Stakeholders, Developers, QA and end users throughout development, milestone time keeping, and maintenance.

Worked in SDLC for application development lifecycle.

Developed data pulls using Structured Query Language for end users within XML Java system.

Provided subject matter expertise in the development of system enhancements.

Published schedules and deliverables to senior management as well as SharePoint sites.

Created process and procedure workflows as they related to change management and release management.

Handled triage production issues as well as testing discrepancies that arose within the organization.

Defined business teams’ primary objectives and high-level requirements for new projects.

Provided training for newly incumbent junior level project managers and junior level business analysts.

Led App Dev teams for application development /ERP platform.

Used agile (Hybrid) methodologies for all application development projects related to Majesco.

Utilized Waterfall methodologies for all Legacy projects.

Citizens Property Insurance Corporation - Property and Casualty Insurance

Jacksonville, FL

IT Business Analyst II

06/04 – 05/13

Facilitated and led proof of concept demo review sessions for stakeholders and internal business partners at the end of each 4 - week sprint.

Wrote user stories for 4-week sprints for Claims and Policy Center within the Guidewire ERP application.

Developed test plans and scripts using HLM / Mercury Quality Center for new requirements / user stories.

Created traceability matrix for testing parameters that documented the integration of custom applications, off the shelf applications, and in-house AS400 applications.

Developed statement of work and project plans with IT high-level estimates for UW, Infrastructure, and Accounting Departments system enhancements.

Wrote user stories based on business specifics and requirement gathering.

Utilized Project Management / Scrum Master / Agile methodologies for all application development projects.

Produced Data Dictionary of Claims data for data mapping of Claims Center.

Facilitated discovery meetings of systematic layout with product owners from the Claims team.

Assisted with documenting and creating test plan for end users.

Provided resources and insurance expertise to Guidewire architects and developers.

Assisted with Legacy definitions for claim files, lines of business, coverage’s applied, and agile process of sprints vs. waterfall approach.

Built the IT Release Calendar in working closely with the IT Project, and Program release managers from different portfolios across IT and centralizing view of all releases.

Engaged in and/or conducted Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews in conjunction with the PMO.

Managed large matrixes teams (up to 30 resources).

Areas of Expertise

Guidewire Suite 8.0

oGuidewire: PolicyCenter

oGuidewire: ClaimsCenter

oGuidewire: BillingCenter

oGuidewire: Contact Manager

Ratabase

Thunderhead

Majesco Mastech: STG

Perforce

Jenkins

Subversion

Redgate

Octopus

Oracle Fusion, Oracle Right Now, Oracle CX, and Kronos

ADP

TOAD

Daptiv

MS Office Suite

ImageRight

Release 2.1

E-PAS

Team-Track

COTS

HP: ALM /Quality Center

Storm-Runner Load - VUGEN

Load Runner

Snag-It

COBOL / COBOL II

.NET Framework

RPG

CSC

IBM / Mainframe / iSeries / RPG / Cobol

Peoplesoft / Fiserv

Clarity

JIRA – Confluence

Exceed

SQL Scripting

MS SQL

Cloud computing

Education

Nova Southeastern University, In pursuit of Computer Information Systems Graduate, Spring -2023

Jacksonville University, Davis College of Business

Bachelor’s Degree: Sociology, Business Management, &Social Science, August 28, 2016

Douglas Anderson School of Arts, High School Diploma, June 2000

Professional Training

Web Developer – Coding Bootcamp, JAXCODE, 2021

ASPE Technologies – SCRUM Master, 2011

ASPE Technologies – PMP 2010

ASPE Technologies – BA Boot-Camp 2009

ASPE Technologies – QA Boot-Camp 2007

Accredited Claims Adjuster, 6-20 license August 2005

Licensed Customer Service, 4-40 license August 2008

Contact this candidate