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PROFILE

I would like to work in a management position that I could demonstrate my

previous experiences by undertaking initiatives and responsibilities as well as employing my personal qualifications and professional skills. EXPERIENCE

Director Flight Operations, Airmark Aviation Istanbul Turkey - 2008-2009 / 2010-2013 / 2014-2019

Worldwide flight assistance services, including management, flight plans, slots and permits coordination of flight support, aircraft and fleet management and advice; coordination with material handlers, FBOs and suppliers to ensure proper handling of customer flights; maintain excellent business relationships with new and existing customers, suppliers and authorities; start of AirBaltic ticket office at IST Airport, responsible ticket office; pricing, booking and operating the freight responsible for Royal Air Maroc and several inter-line freight shipments worldwide, in the largest cargo GSA in Turkey; responsible for pricing, reservations and freight operations for MNG Airlines Cargo cargo imported from AMS, CDG, CGN to Turkey as well as to transit destinations CAI, BEY, TLV; correct accounting of operating costs, so that the monthly accounts present a true picture. Responsible for the development and effective management of client relationships as part of my portfolio in all commercial aspects, management of tender negotiations, offer, relationship, credit, contract and creating value that aligns our strategy with customer requirements; liaise with the team to organize and coordinate the marketing presence at industry events such as EBACE, MEBA, Dubai Show, etc.; monitor all changes and innovations, ensure their application within the company; budget and performance appraisal, monitoring of the entire staff training process, report to the CEO and the board of directors; responsible for monitoring market trends and analyzing competitors.

Work closely with management to identify and analyze growth opportunities; Start of Ethiopian Airlines Cargo flight to Turkey, negotiations for SGHA, pricing, organization and coordination of all arrangements for all stages (before, after and operation), invoicing of all services with SLA control - except sales freight from ET); organize and follow all training; prepare the company for any type of audit carried out by the authorities; supervise the movements of the ramp support team and perform all services safely and in a timely manner; effectively process and plan customer requests in accordance with legal requirements and company policy as defined in the Operational Manual and Standard Operating Procedure.

+90-533-***-****

adlf27@r.postjobfree.com

Goztepe

34730

Istanbul Turkiye

SERTAN BASTACIOGLU

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Board Member, Airline Operators Committee, Istanbul, Turkey -2015-2019

(elected for the period 2015-2017; 2017-2019; 2019-2021) Participate in the CDM project on behalf of the AOC, which organizes air space traffic and airport slots for Istanbul Atatürk Airport, one of the busiest airports in Europe and the Middle East.

Airport Safety Committee participating on behalf of the AOC Presidency Member of the Orat team committee; Istanbul Airport Transfer to Istanbul New Airport 2017-2018

Member of the MCT (minimum connection time) subcommittee of the new Istanbul airport with the participation of IATA and Turkish Airlines representing the AOC

Assistant Station Manager, Tunisair, Istanbul Turkey — 2009-2010/2013-2014

Startup Airport Ticket Sales Desk; re-issue ticket sales, revalidation as well as supervision and assistance to passengers; find solution for immigration and official procedures with Turkish authorities Track and control flight invoices; participate in AOC meetings; establish perfect relations between Tunisair and handling, the fuel supplier, the caterer; ensure flight safety, punctuality of departures and also the quality of service according to SLA Flight Coordinator, Celebi Ground Handling Istanbul Turkey — 2006-2008

Flight operations coordinator for domestic and international flights of several airlines, loading and unloading control, weight and balance for several types of aircraft; communication and coordination between service companies, ensure the quality of the service and the perfection of the timing, by completing the personalized procedure

Interactive Customer Representative, Siemens Istanbul Turkey — 2003-2006

Support for users of Toshiba portable devices in Europe, France, Belgium and Switzerland, resolve problems, make an on-call diagnosis Assistant, interpreter of the GM, SARL Hayat DHC Algiers Algeria 2005-2005

Interpreter and personal assistant to the general manager Participate in a meeting with a large seller in Algeria in the FMCG sector Market research in Algiers, Sétif, Oran and also in several small towns in Algeria Participate in recruitment meetings

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Operations coordinator, Oger Tours, Pacha Tours, Duru Turizm Bodrum and Istanbul Turkey —

1996-1998

Operation and organization of ground services for French tourist groups Hotel reservation, tours and planning of guides in the incoming service Booking of domestic and international flights and planning of coaches in the transport service;

Operations Manager at Bodrum Region Supervisor at Bodrum APT for charter flights

LINKEDIN PROFILE LINK

https://www.linkedin.com/in/sertan-bastacioglu-3a71214/ EDUCATION

College Saint Benoit, Istanbul Turquie —

Baccalauréat of littérature and social sciences - 1993 Universite d’Ankara, Ankara Turkey —

Licence de la Langue et la Litterature Francaise - 2000 Universite de Nanterre Paris X, Paris France —

Doctorat DEA programme post-universitaire de littérature française et comparée

- non graduation

Anadolu University, Eskisehir Turkey —

Associate Degree of Brand Communication 2019

Università di Pisa, Pisa Italy —

Master of Marketing Management 2019 - non graduation COMPETENCES

High level language skills (French, English, Italian) and familiarity with the multicultural environment.

Many years of experience in face to face and telephone customer service. Advanced in technology.

Training in research, development and mentoring.

Understanding, patience.

Solve problems, quickly find solutions while respecting the rules. Familiar for team play.

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TRAINING AND CERTIFICATIONS

Time Management for Personal&Professional Productivity - 2020 UCI &Coursera Cultural intelligence: Become a global citizen - 2020 Macquarie University & Coursera

Fundementals of Digital Marketing - 2020 Google Digital Garage Development of Exportation Certificate - 2020 Istanbul Business Institute Strong Branding Strategies Certificate - 2020 Istanbul Business Institute Sales Coaching Certificate - 2020 Istanbul Business Institute Time Management Certificate - 2020 Istanbul Business Institute Methods of Dealing with Strong Customers Certificate - 2020 Istanbul Business Institute

Financial Management Certificate - 2020 Istanbul Business Institute Sales Management Certificate - 2020 Istanbul Business Institute Product Management Certificate - 2020 Istanbul Business Institute Consumer Behaviours and Purchasing Cert. - 2020 Istanbul Business Institute Marketing Communication Certificate - 2020 Istanbul Business Institute Certificate Program in Cabin and Passenger Services Training - 2019 CILS Certificate Certificazione di Italiano come Lingua Straniera- 2019 Training of Trainer formation - 2018

Aviation Training Center Amadeus Altea reservation and selling system GUI-2013 Amadeus Altea web based reservation and ticketing system 2009 Apron services and flight operations certificate 2006 DGR and special loads certifications 2006

TNT load control functions 1&3 conversion 737-***-**** Lufthansa ramp operations certificate 2007

Royal Air Maroc ramp and ground operations on Gaetan system certificate 2007 Microsoft A+ training and certificate 2003

Toshiba product training 2003 2004

Italian language training Istanbul and Firenze (with scholarship of Italian Culture institute in Istanbul 2002)

Certificated of Tourism information Employee, Ministry of Tourism 1996 IATA ticketing certificate by Turkish Airlines 1995 Travel Agency Management 1995

General Information of passenger services 1995

Reservation information IATA certified on Troya reservation system 1995

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