Mathew Edward Hughes

MBA • PMP • CLSSBB • Combat Veteran

Quincy, mA, 02171

617-***-**** adlf1u@r.postjobfree.com linkedin.com/in/mathewehughes

Leadership • Operations Management • Process Improvement • Project Management

Executive Summary

Proven leader with a decade of experience managing teams, supervising processes, and delivering results. Skilled at continuous improvement, quality assurance, developing and implementing processes that increase productivity, enhance efficiency and reduce costs. Passionate Customer Advocate focused on stakeholder engagement and managing expectations.

Areas of Expertise

Cross Functional Leadership

Interpersonal Skills

Communication (Written and Oral)

Project Management

Operations Management

Financial Management

Process Improvement

Quality Assurance/Control

Critical Thinking & Problem Solving

Risk Management

Time Management

Business Strategy and Analysis

Budgeting/P&L/Cost Control

Contract Negotiations

Sales Management

Negotiation

Training Management

Start-Ups

.

Work Experience

Director of Operations, Chick-Fil-A. – Plymouth, MA March 2019 - Present

Directing all Operations, policy and procedure enforcement, quality assurance and control, continuous improvement; designing, implementing, and managing training programs; developing and evaluating new processes, policies and internal controls. Managing Inventory, Facilities, Food Safety, Customer Service, Sales & Brand Growth, Catering, and Financial Return. Leading a Team of up to 100 employees. Conceptualizing and completing performance evaluations, training programs and professional development plans for leaders.

Oversaw completion of Building Construction, planned operating requirements, interviewed and staffed over 100 employees, planned and implemented Marketing Campaign for Grand Opening Start-Up, Negotiated all Vendor Contracts, and broke the initial grand opening day sales projection of $23K by 65 percent resulting in $38K and a total of $114K in the first weekend.

Surpassed initial first year sales projection of $4.2M by 30 percent totaling $5.5M, and on pace for $6.2 in second year.

Reduced labor cost from 27% to an average of 20.5%, saving $420K.

Reduced Food Cost from 30% to an average of 24.5% over 6 months, saving $356K the next year through Lean Process Improvement and Quality Control Checklist implementation. Currently at Top 25% of 2,200 Restaurants.

Spearheaded Customer Engagement/Satisfaction Initiative resulting in increase of 25% in Overall Satisfaction, 40% in Speed of Service, and 50% Order Accuracy.

Mechanical Operations Manager, X1 Boston. – Braintree, MA October 2017 – March 2019

Directed all facility mechanical operations and mechanical employees, process improvement initiatives, continuous improvement, and manages inventory valued at $260K.

Increased operational efficiency 60% in 6 months resulting from implementation of new training program, Quality Assurance Checklist, and repair process for current and future employees.

Conceptualized and implemented a Labor Rate-Standard Program based on German Kart Racing Organizations’ industry best practices reducing process waste by 35% and repair cycle time by 45%.

Implementing proactive relationship management strategies with domestic and international vendors resulting in reducing kart down time from 35% to 5% and increasing fleet availability from 30% to 95%.

Store Manager, MONRO Inc. – Quincy, MA March 2015 – October 2017

Managed sales, budget, P&L, policy and procedure enforcement, quality assurance and control, continuous improvement, operations, external services, staff, and $179K in inventory.

Reversed financial deficit from $200K to positive $80K by implementing new processes including inspection checklists, risk matrices, KPIs, and increased sales 25% over 16 months using VAST CRM System.

Increased shop operational efficiency to 85% by repairing damaged equipment, replacing obsolete tools, and increasing employee utilization an average of 80%.

Established and maintained strong relationships with preferred vendors reducing part cost by 15% and decreasing part lead time by 10% which significantly reduced repair process time an average of 40%.

Franchise Owner, CRUISEONE INC. – Quincy, MA February 2015 – April 2016

Established and operated a business selling cruises, vacation packages, and other travel related products and services.

Increased sales and brand awareness by 40% through marketing campaign and CRM System.

Full-Time Student, Curry College. – Quincy, MA February 2014 – August 2018

Led a consulting project for Caritas Communities, a low-income housing provider, which resulted in a 300-page report providing recommendations and instructions to increase brand awareness by 15%, reduce vacancy from 10% to 5% in 6 months, and increase sales revenue by 12% in first year.

Section Leader, US ARMY, 10th Mountain Division. – Fort Drum, NY April 2012 – September 2013

Led a team of 12 to 26 personnel. Accountable for designing, implementing, and managing training programs; developing and evaluating new processes, policies and internal controls. Directed all strategic planning activities, soldier readiness, and professional development. Managed $2M in inventory and sensitive equipment.

Served as acting Platoon Sergeant for rear detachment platoon reducing soldier out processing time by 25% through process improvement and reducing cycle times within process flow.

Conceptualized and executed an Expert Infantryman’s Badge Certification training program furnishing 24 trained personnel tested on 63 different tasks at 22 sites resulting in 20% better pass rate than service average.

Team Leader and Squad Leader, US ARMY, 2ND Infantry Division. – JBLM, WA April 2008 – April 2012

Led a team of 12 personnel in combat, retrograde, and training operations. Provided detailed evaluation reports, professional development, and cross-functional training. Maintained $3M in inventory and sensitive equipment.

Hand selected as Fire Team Leader and member of Company Commander's security detachment for over 125 combat patrols, 80 key leader engagements, and multiple joint operations with Iraqi Army and Iraqi Police.

Awarded Army Commendation Medal for deployment in support of Operation Iraqi Freedom involving coordination of 3,600 personnel, denying an insurgency and bringing stability between a populous of 200,000 and Iraqi Government.

Assisted in establishing a Joint Cyber Center communication outlet during 2010 Iraqi parliamentary elections resulting in turnout of 62.4% and reduction in hostile activity by 60% from 2005 elections.

Awarded Company Soldier of Quarter, Battalion Soldier of Quarter and Brigade Non-Commissioned Officer of Quarter. Obtained Commandant’s List Awardee Designation from graduating in top 10% of Leadership Academy.

Education • Certifications

MBA, Management Consulting, Curry College – Milton, MA 2018

Graduated Summa Cum Laude (3.97 GPA)

BA, Business Management, Curry College – Milton, MA 2016

Graduated Magna Cum Laude (3.89 GPA)

PMP, Project Management Professional Certification, PMI 2018

CLSSBB, Lean Six Sigma Black Belt Certification, IASSC 2019

Automotive Service Excellence (ASE) (Master Automobile Technician & Undercar Specialist)

A1 – Engine Repair, A2 – Automatic Transmission/Transaxle, A3 – Manual Drive Train/Axles, A4 – Suspension/Steering, A5 – Brakes, A6 – Electrical/Electronic Systems, A7 – Heating/Air Conditioning, A8 – Engine Performance, X1 – Exhaust Systems, MVAC, Massachusetts Licensed Vehicle Inspector

ServSafe Food Safety Management Certifications

ServSafe: Food Protection Manager - 176*****-****

ServSafe: Registered ServSafe Examination Proctor – 382****-****

ServSafe: Certified ServSafe Instructor – 382****-****

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