Susan Maksomski, OTR/L, CHT, MSOL

Bronx, NY ***** 917-***-**** adleyf@r.postjobfree.com LinkedIn Profile

Healthcare Operations and Organizational Leadership

Visionary change agent optimizing collaboration, patient satisfaction, and quality of care.

Highly motivated and results-driven leader with proven history establishing, implementing, and communicating strategic direction and organizational development improvements in healthcare operations. Skilled at collaborating with executive leadership and providing expertise and guidance to develop and meet company goals. Adept at identifying, recommending, and implementing new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials. Dynamic verbal and written communicator, able to convey complex healthcare concepts to a wide audience. Talent for building and maintaining long-standing business relationships with patients and their families, vendors, colleagues, and project stakeholders at all levels of the healthcare continuum.

Highlights of Expertise

Strategic Planning

Operational Oversight

Process Improvement

Patient Care Safety / Quality

Policy / Procedure Development

Budget / Finance Management

Data Collection and Analysis

Regulatory Compliance

Performance Metrics

Stakeholder Engagement

Collaborative Leadership

Team Building and Mentoring

Career Experience

New York Presbyterian Brooklyn Methodist Hospital, Brooklyn, NY

Executive Sponsor, Woman’s Health and Pediatrics (September 2020-present)

Selected by Senior Leadership to analyze work flows and implement best practices for front desk operations, customer service standards, and standardize patient care across two practice areas. Establish and measure various metrics to ensure success of new operational work flows. Manage projects aligned with the organizations strategy and portfolio direction. Recommend opportunities to optimize cost/benefits. Liaison between physicians and practice sites to ensure alliance of standards and expectations. Mentor for the Practice Director and Practice Manager for Woman’s Health and Pediatrics.

Director of Rehabilitation Services (2018 – Present)

Recruited to develop short and long-range strategic plan and build rehab department in line with hospital vision of standardization. Provide overall planning, organization, direction, and evaluation of services and personnel for acute care therapy, inpatient rehabilitation, and ambulatory therapy services with focus on achieving high levels of patient care. Assist Vice President with executive level initiatives, budget development and fiscal responsibility, and implementation of new clinical programs and teams.

Hired, onboarded, and trained over 70 FTEs including managers, therapists, rehab aids, office staff within two months.

Management of two outsourced vendors providing ambulatory therapy services with experience in contract negotiation for optimized financial stewardship with $1.2M cost savings during the COVID crisis.

Identified and rectified billing delays with implementation of electronic billing system for timely billing, recovered $900K of unbilled ambulatory therapy services from prior management.

Prepared department for Joint Commission Survey occurring three weeks after inception of department.

Chosen as member of hospital Command Center for DOH surveys, Joint Commission Surveys, and during COVID crisis.

Collaborate with therapy managers to plan staffing requirements, creating schedules to appropriately allocate staff to deliver exceptional patient care while reducing the need for overtime.

Serve as one of only ten Tier 3 Huddle Facilitators within the organization, leading hospital-wide huddles with all department heads to prioritize patient care and focus on patient and employee safety.

Play integral role in HERCULES initiative within hospital, a core programs committed to affordability by reducing cost and optimizing utilization while maintaining or improving quality, patient and workforce safety, patient experience and employee engagement.

Perform A3 Root Cause Analyses as Zero Harm Campus Coach, identifying concerns, researching viable options, and presenting meaningful solutions leading to process improvements and prevention of employee harm.

Departmental Roll up Employee Engagement Score of 3.97 out of 5.0 during the first survey year in 2019.

Press Ganey Inpatient Rehab Patient Satisfaction score increased from 88.5% (2019) to 90.4% (2020).

Rate My Hospital Outpatient Rehab Therapy Patient Satisfaction score of 4.83 out of 5.0.

Administer and coordinate the departmental therapy quality assurance program and performance improvement projects

Oversees the coordination of NYPBMH’s functions of patient registration, patient flow, billing and the workflow of staff in the department as it applies to rehabilitation medicine therapies.

The New York Presbyterian Hospital, New York, NY

Head Occupational Therapist, Morgan Stanley Children’s Hospital NY (2011 – 2018)

Promoted to lead team of pediatric occupational therapists assessing patients and developing treatment plans appropriate for patient diagnosis, precautions, history, age, and developmental level. Observed patient progress, modified treatment plans, and educated patient and staff on purpose of treatment and expected results and effects. Documented evaluations, progress notes, and discharges in medical record, and resolved patient billing questions or concerns.

Ensured seamless operations for staff of nine direct reports, eleven indirect reports, and a Patient Financial Advocate, building strong team by fostering independence and cohesive, productive team environment.

Managed front-end operations of outpatient scheduling, insurance screening and authorization, registration, and therapist charge entries, ensuring efficient patient service and compliance with hospital regulations.

Selected to speak at the 2016 Academy of Human Resource Development International Research Conference in the Americas, presenting talk titled “Globalization of Healthcare and New Leadership Requirements.”

Served as panel speaker at DeBRA Patient Care Conference in 2012, 2014, and 2016.

Head Occupational Therapist, Outpatient Clinic (2006 - 2011)

Evaluated, assessed, and treated a wide variety of upper extremity patients following disease, injury, or surgery, carrying out medically prescribed occupational therapy programs in accordance with national standards and administrative policies of outpatient clinic. Supervised occupational therapists, therapy assistants, and rehab technicians to ensure maximum ability and improved quality of life for all patients.

Personally treated 5-10 patients per day suffering from fractures, repetitive stress injuries, tendon injuries, or arthritis, providing techniques, tools, and education to ensure successful patient outcomes.

Supervised student occupational therapy program, developing curriculum and rotation schedules to allow for full learning potential.

Additional Experience

Private Occupational Therapy Consulting, New York, NY

Senior Occupational Therapist, The New York Presbyterian Hospital, New York, NY

Staff Occupational Therapist, The New York Presbyterian Hospital, New York, NY

Staff Occupational Therapist, St. Luke’s Hospital, New York, NY

Teaching Experience

Splinting Lab Instructor, Columbia University, Fall 2001 – Fall 2018

Neurology Lab Instructor, Columbia University, Fall 1998

Education & Credentials

Master of Science in Organizational Leadership, Quinnipiac University, Hamden, CT

Bachelor of Science in Health Science, Quinnipiac University, Hamden, CT

Licensure and Certification

Registered Occupational Therapist, New York State, Active

Certified Hand Therapist, American Society of Hand Therapy, Active

Professional Affiliations

Member, American Occupational Therapy Association

Member, American Society of Hand Therapist

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