Professional Summary

Possesses excellent customer service and time management skills.

Experienced sales manager with over 10 years of experience in beauty industry. Excellent reputation for resolving problems and improving customer satisfaction and spa management with Over 8 years of successful experience performance.

Contact

First Name: Marie-Rose

Last Name: Haddad

Address:Tripoli-Lebanon.

Phone :+961-********

Email:adleu9@r.postjobfree.com

Linkedin:www.marierosehaddad

Branch Manger

Silkor Laser & Aesthetic Center Lebanon

Beirut Mar 2017- May 2019

• Manage daily sales activities of sales staff across a multi-state territory.

• Prepares financial statements and analysis for the branch.

• Manages and supervises department employees; responsible for day-to-day supervision and leadership.

• Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.

• Provide customer consultations in an effective, excellent and knowledgeable manner, with the aim of increasing sales of Treatments, Packages, other Services and Products; perform up- selling and cross selling of Products, Treatments and Packages.

• Assessed employee performance and developed improvement plans.

• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set. Skin Care Consultant & Trainer

• Provide a training for the new employ's ( theory & practical ).

• Implement the company services protocol for every service to ensure the entire treatment step followed as per the book .

• Provide the client consultations by advising the suitable treatment and tailor made the right packages .

• Overseas skincare trainer for the company branches in GCC when needed . Beauty Division Manager

Spa & More Kuwait Jun 2015- Feb 2017

• Organized and delivered training sessions to New clients for new product content and technological advancements.

• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.

• Motivated team members to continuously improve in promoting and selling target products.

• Worked with marketing teams to create, deploy, and optimize effective campaigns for beauty industry clients such as spa, beauty salon, and derma clinic.

• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

• Arranging events and training for the customers to keep them updated with the latest in all our brands.

• Trained new sales representatives on sales strategies and processes to reduce process gaps.

• Forecasting the yearly sales based on daily sales reports and determining target sales.

• Held weekly meetings with the sales representative and the trainers to identify techniques to overcome sales obstacles. Spa Operation & Marketing Manager

La Plus Belle Spa & Salon Kuwait Jun 2014- May 2016

• Improve the operational systems, processes, and policies in support of the organizations mission specifically, support better management reporting, information flow and management, business process, and organizational planning.

• Manage and increase the effectiveness and efficiency of Support Services (HR, IT, and Finance), through improvements to each function as well as coordination and communication between support and business functions.

• Improve staff productivity by arranging training when they need it, for a different department.

• Development of individual program budgets (according to the monthly plan).

• Work and collaborate with HR to hire new staff as the department needs it.

• Supervise and arrange monthly training for the staff by a different department to ensure the staff and service performance work in harmony.

• Staff evaluation /productivity every 6 months.

• Supervise and coach the graphic designer and the operation statistics.

• Develop and manage annual budget /last year.

• Prepare and plan a package and offer for the different departments.

• Plan for different events according to the year occasion as per the marketing calendar.

• Resolved customer issues promptly to build loyalty. Spa Operation Manager

Crown plaza Kuwait May 2012- May 2014

• Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.

• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.

• Built relationships with customers and managed accounts to drive revenue and profit.

• Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.

• Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.

• Boosted team performance with enhanced employee evaluation processes.

• Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.

Aesthetic Division Manager

Madi international Kuwait Feb 2004- Mar 2012

• Plan and prioritize sales activities and customer/prospect contact towards achieving agreed business objectives.

• Organizing & managing the sales force time and schedule to ensure the sales and productivity.

• Record and analyze the actual Sales figures v/s forecasted sales figures.

• Actual Growth v/s Forecasted growth.

• Record the Competition analysis report (positioning, price structure, offer submitted by the competition.

• Arranging offers and events in order to increase revenues and achieve the target of different brands.

• Maintaining good relations and impressions for all customers.

• Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.

• Monitoring inventory and place new orders to cover the stock.

• Forecasting the yearly sales based on daily sales reports and determining target sales.

• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

• Arranging events and training for the customers to keep them update with the latest in all our brands.

• Preparing the marketing plan for every brand according to the yearly plan of the supplier.

• Monitored sales team performance, analyzed sales data, and reported information to area managers.

• Managing the skincare department of the skincare brand (Institute Esthederm & Thalgo ).

• Managing the nail care department the brands are (ESSIE,MAVAL & LCN and DRV ). Executive secretary & customer service representative International Aesthetic Medical Center –Dubai Nov 2002- Dec 2004

• Responsible for monitoring the attendance of the employees.

• Provide support for all patients’ inquiries by phone, fax, or e-mail and carry all correspondences with minimal attention of doctors.

• Maintain good relations with patients and cheer them up to assist in medical treatment.

• Organizing the link between nurses, doctors, and receptionists.

• Following up with patients after surgeries.

• Organizing the schedule for the doctor visit & patient appointments.

• Explain to the patient all the procedure before and after the surgery by showing him all the medical process like (the pictures before and after )to ensure that he understand and capable to do the surgery.

• Implement and support the local marketing activities for the center like (doctors visit, a new surgery technology), and enhance all the links between all the doctors to help the patient get a better service and to increase the income of the center.

• Managed administrative functions, including complex calendar management with a focus on the proper allocation of executive availability.

• Responded to emails and other correspondence to facilitate communication and enhance business processes. Chalhoub Group

Showroom Manager Dubai -Jan 1999- Sep 2002

• Monitoring inventory and place new orders to cover the stock.

• Follow up with pending deliveries and monitoring the slow-moving stock to ensure the desired quantity requested by customers is always provided.

• Prepare daily actual sales reports and detailed transactions.

• Maintaining good relations and impressions for all customers.

• Organize and arrange the sales force time and schedule to ensure sales and productivity.

• Arranging offers and events in order to increase revenues and achieve the target of different brands. Education

High school - Saint Families Tripoli.

Academy Apilus-Beirut Diploma Aesthetician & Skin Care Jan 2000- Jan 2002.

• CASE WESTERN REVERSE UNIVERSITY

Women in Leadership: Inspiring Positive. Change /ONLINE COURSE October 2020 – NOV 2020.

• Introduction to Social Media Marketing. FACEBOOK /ONLINE COURSE October 2020 – NOV 2020.

• Meditation: A way to achieve your goals in your life .KAIST UNIVERSITY /ONLINE COURSE October 2020 – NOV 2020. Training Certificates:

• Thalgo France /12 Dec 2012.

• Thalgo France /30 April 2012.

• Mavala Switzerland /27 Nov 2011 (Mavala international school).

• Elemis April 2006.

• Institute Esthederm Paris /May 2004.

• Essie June 2006.

• Thalgo Kuwait Seminar 28 /29/30 June 2010(Face & Body).

• Thalgo Kuwait Seminar /April 2012.

• Thalgo Dubai Seminar /April 2009.

• BABOR Germany /June 2015.

• Wild Cosmetic-LCN Germany training/ October 2011.

• IMAGES skin care /Aug 2010 Kuwait.

• Guinot Paris /Oct 2013 Kuwait.

• BIODERMA /Jun 2014 Kuwait.

• L’Oreal & kerastase hair treatment 2012 /Kuwait.

• Kadus Professional /2010 Kuwait.

• Essie Seminar/2011 /Kuwait.

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