Agustin Sanchez

Agustin Sanchez **** Amador Ct, San Jose, CA 95122

Cell: 408-***-**** adleny@r.postjobfree.com

• Excellent interpersonal, communication, and relationship-building skills. Actively listen to clients needs and communicate persuasively and follow through diligently with all duties.

• Looking to work with a progressive company that will help my continued growth as an individual and where 10+ years of experience can be applied in creating a great atmosphere for both clients and employees. Key Competencies

• Great communication skills

• Bi-lingual

• Great follow up skills

• Great leadership and organizational

skills

• Management and Coaching of

employees effectively

Education

• Evergreen Valley College

General Education

• NAHLE Certified Chief Engineering (CCE)-Limited Service Properties

• TPC Trainco Certification-Boiler Operations, Maintenance, & Safety

• TPC Trainco Certification- Basic Electricity

• TPC Trainco Certification in Air Conditioning- EPA Level 1 Work Experience

Director of Engineering – Nov 2020 – Present Day

Hotel Nia

• Main focus with the department is to attract, retain and motivate the staff; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

• Develop, recommend, implement and manage the department's budget capital expenditure plan, forecasts and objectives consistent with maintaining a first-class property, and management's expectations.

• Develop, implement and manage a maintenance program and negotiate maintenance contracts for the hotel, the grounds and all of the equipment in compliance with corporate/franchise standards and local, state and national codes and regulations to ensure the safety, convenience and satisfaction of all guests, managers and employees to protect the asset and maintain the property in first class condition.

• Develop, implement and direct all Emergency Programs; ensure all equipment is maintained, conduct inspections and drills, ensure compliance with all codes and regulations, train all employees and maintain accurate records to ensure a safe environment which protects the asset, guests and employees.

• Develop, implement and manage energy conservation programs for the property to minimize expenses.

• Coordinate renovation bidding, define the cost and scope of the project and oversee the general contractor and subcontractors to ensure quality work is performed for minimal cost.

• Additional duties as requested such as assisting the Housekeeping Department Director of Engineering – Late May 2019 – Oct 2020 Element Santa Clara by Westin

• Recruited by company to be the opening Director of Engineering for this brand-new hotel in Santa Clara. The Element Santa Clara is the first of its kind in Northern California therefore it was imperative that the hotel was on track to open on time effectively and within budget.

• In charge of working directly with Construction company to ensure brand standards were being adhered and timely schedule of room punches (readiness of rooms for guests). Oversaw the construction team was following city and county local codes. Worked with vendors directly and managed logistics to ensure room equipment was placed correctly in every room according to standards as well as ensure properly delivery times so not to hold construction progress. Agustin Sanchez

• Scheduled inspections with the Fire Department to ensure proper operations and safety of fire systems.

• Created the emergency preparedness toolkit for hotel employees to follow during emergencies such as: Fire Life and Safety, conducted employee fire drills, active shooter drills, OSHA safety trainings, lockout tagout, storage fire safety, and blood borne pathogens.

• Development of Standard Operating Procedures.

• As a LEED Certified Hotel in Silver my main duties are to ensure that hotel is within environmentally safe standards and keep Silver Certification

• Manage lighting program, oversee utility consumption/efficiency, indoor environmental quality such as ventilation, materials and resources such as recycling materials in all departments, and working order of electric vehicle chargers.

• Comply with the region’s environmental laws

• Implementation of new vendor accounts that the hotel would continue to use during daily operations once open for business. Managing and scheduling warranty work. Request for proposals.

• Hired and trained new employees before opening date. Worked with each one individually to ensure each member would be able to provide the excellent client/guest satisfaction. Follow the mission and goals of the company and Westin brand.

• Responsible for the functionality of the facility which in turn ensures the safety of the facility to protect all guests and team members alike.

• Direct and control all Engineering operations and staff to ensure smooth operation daily

• Monitor safety systems and major operation systems to ensure proper operation

• Maintain budget within monthly/quarterly and yearly goals, conduct purchasing so team is prepared with the tools necessary to provide excellent service.

• Preventative maintenance of all rooms to minimize loss of revenue and provide each guest with the best hotel experience. Delegate tasks accordingly and work with team directly when needed.

• Work with all departments directly to overcome any guest concerns and prevent future issues.

• Daily meetings with team at the beginning of the day to prioritize projects. Provide one on one coaching to keep the spirit of the team high and effective; maintain a fun and collaborative team.

• Participate in daily executive meetings with department heads

• Ensuring the integrity of the building to keep a fresh and vibrant look which ultimately provides all guests/clients with a comfortable living.

Director of Housekeeping – March 2018 – May 2019

Juniper Cupertino, Curio Collection by Hilton

• Directed and controlled all housekeeping operations and staff to ensure success of department o Provided mentorship to Executive Housekeeper and Supervisor to ensure their excellence in hotel standards o Daily reporting of Labor Management System to General Manager to ensure department is at or under budget in order to achieve monthly goals. In charge of monthly budget for department and managing of all purchasing. o Management of Go Green Program for Hilton which reduced labor cost and provided rewards for participating guests o Daily housekeeping meetings to discuss guest satisfaction scores and opportunities for improvement as well as excellence of employees

• Achieved an Outstanding score of 79% for Hilton QA in 2018, bringing score up from an acceptable score of 62% from previous Director in a matter of 4 months. Exceed 2018 score and elevated score in 2019 to 98.8%.

• Work closely with other Department Heads to ensure satisfaction of all guests and services in a high end and high expectation environment.

• Oversee Rooms Inventory Control, Accounts Payable for Department, and Purchasing while focusing on monthly budgets and forecast

• Weekly random room inspections with General Manager and Chief Engineer

• Coaching housekeeping staff daily to ensure employee retention and satisfaction of guest services

• Continuously create programs that will help excel guest satisfaction

• Oversee success of hotel system, HotSOS

• Worked in partnership with Director of Front Desk to ensure team was providing the best customer service to guest ensuring the values and mission of the Hilton Brand was being exceeded or met o Met with guests one on one to overcome any complaints and resolved complaints the exceed expectations. Out of the box thinker when it came to finding the best solution to guest issues. o Management of Go Green program and properly trained Front Desk so they offered this service to guests at check-in o Aided in Guest Recognition program and delivered items on time o Communication with team for room availability and group management o Reviewed Daily Rate Report with Director of Front Office o Reviewed Group Contracts with Director of Sales to ensure correct staffing and exceed group expectations Triple Manager- Chief Engineer, Executive Housekeeper, and Head of Security - 2012 to Feb 2019 Agustin Sanchez

HOMEWOOD SUITES BY HILTON, San Jose, CA

• Responsible for the functionality of the facility which in turn ensures the safety of the facility to protect all guests and team members alike.

• Directed and controlled all housekeeping operations and staff to ensure smooth operation daily o Prepared work schedules for all staff including housekeeping supervisors o Opened and closed Housekeeping; ensured all housekeepers had boards ready to begin work day o Worked closely with Front Desk Manager to ensure DND calls are made on time and correctly o Managed soap recycling program for Clean the World

• Along with the General Manager, directs staff including recruitment, selection and development of each employee to achieve the Company goals, mission and objectives of the Hilton Family

• Trained and mentored employees. Informing workers about the procedures and policies that have to be followed while cleaning rooms under a specified time; 15 min stayovers and 24 min checkouts for all suites

• Conducts evaluation of employees during and after training to make sure they are ready to work on their own and successfully follow the mission and values of the Hilton Brand

• Conduct employee yearly reviews with General Manager on how well each employee is doing and/or how we can best help to develop the employee further for growth within the company.

• Onq Hilton learning Training

• Conduct daily facility inspections

• Assign all routine maintenance and repairs using Quore (wireless Maintenance Hotel Management Software). Conduct quarterly preventative management for each suite with team.

• Conduct quarterly fire alarm tests to ensure the hotel is in working condition

• Oversee all capital projects and property maintenance and ensure safety of physical buildings, mechanical equipment, electrical systems, heating and cooling systems while adhering to federal, state and local regulations

• Conduct monthly inventory management and cost controls for maintenance and housekeeping.

• Oversee the safety and security of guest rooms through KABA and Atlas systems. Maintain property key inventory and control.

• Train Night Security Guards to ensure safety for all while following nightly checklist

• Purchasing materials monthly while staying within budget and assist in making flow for the hotel

• Manage engineering and housekeeping budgets and develops yearly budgets with General Manager by closely determining day-to- day room activity

• Direct negotiations with vendors to ensure hotel is maximizing spending costs Chief Engineer and Head of Security, 2009 to June 2012 HOMEWOOD SUITES BY HILTON, San Jose, CA

• Manage the maintenance staff and ensure that hotel facilities and systems operate properly, ensuring a smooth operation daily

• Scheduled workers on repair assignments (simple and complex), as well as in the field, solving system malfunctions, if any. o Repair and maintain all operating equipment, including, but not limited to all pumps, motors, boilers, refrigeration systems, and electrical systems

• Kept detailed records regarding all preventative maintenance in guest rooms o Painted walls, made minor wall covering repairs, minor furniture restoration, and carpet cleaning

• Kept detailed records regarding system testing, such as: smoke detectors, fire alarms, sprinkler system, irrigation systems, emergency lighting/general hotel lighting

• Worked closely with contractors and vendors on and off property

• Hired, trained, and mentored employees to ensure that we properly maintain the Vision, Mission, and Value of the hotel for the purpose of providing the guest with service that they deserve.

• Conducts employee yearly reviews with General Manager on how well each employee is doing and/or how we can best help to develop the employee further.

• Conducts evaluation of employees during and after training to make sure they are ready to work on their own under supervision

• Coordinated Meeting set up for the Sales Department (assembly and clean up)

• Maintain professional relationship with guests and provided leads to the sales department

• Onq Hilton elearning Training including: ADA Compliant Training and Maintenance Training

• Participate in weekly management meetings

• Maintained the Monthly Maintenance Department Budget. Helped the General Manager during budget season regarding the department

• Negotiated preferred pricing with vendors for hotel References presented upon request

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