Customer Service Front Desk
Resume:
Philamena White
*** ** **** **. #** Redmond, OR 97756 541-***-**** adlenj@r.postjobfree.com
PERSONAL STRENGTHS
Strong work ethic Ability to multi-task effectively
Detail oriented and organized Solutions-oriented and optimistic Dependable and punctual Work well as a team player
Driven to succeed Apply feedback to improve skills
SUMMARY OF SKILLS
Customer Service
•Communicated with customers by telephone or in person to provide information, process orders, cancel accounts, obtain details of complaints and assist with a prompt resolution.
•Maintained updated records of customer inquiries, complaints, or comments, as well as actions taken.
•Resolved customers' service issues including troubleshooting or necessary product exchange.
•Determined charges for services requested, collected deposits or payments, or arranged for billing.
•Solicited sales of new or additional services, products, or upgrades.
Clerical/Front Desk
•Greeted customers with a smile, made them feel welcome and assisted with their needs.
•Answered telephones, directed calls, took messages, and relayed information.
•Compiled, copied, sorted, and filed records according to company procedures.
•Typed, formatted, proofread, and edited correspondence and other documents. Scheduled payment arrangements according to employer/customer needs.
Computer Experience
Knowledge of MS Office, Internet Navigation, and Social Networking
Ability to quickly learn new company software or systems
Type 35+ wpm and use 10-Key for data entry
EMPLOYMENT HISTORY
TDS Communications Consumer Specialist
Medline Renewal Medical Reprocessing
Navis Reservation Associate
Lowes Cashier/Customer Service
Care Provider Evergreen In-Home Care Services – Bend, OR
2019- Current
2017- 2019
2016 - 2017
2015 - 2016
2015 - 2015
Customer Service Care Rep III Consumer Cellular – Redmond, OR
2012 - 2014
Customer Service Rep II Wells Fargo Credit Card Services – Salem, OR
2011 - 2012
Customer Service/Loyalty Dept. T-Mobile USA Inc. – Redmond, OR
2004 - 2010
NOTABLE ACHIEVEMENTS
Employee of the Month (four times); Peak Achievement Award (earned a trip to Maui); consistently met or exceeded company standards or goals; assisted with new employee trainings and team building exercises.
EDUCATION / TRAINING
Client Service Trainings – successfully completed 6 weeks coursework to improve customer relations
Temple High School, Temple, TX – Diploma
Philamena White (Philamena will complete this and email a copy)
528 NW 17th St. #40 Redmond, OR 97756 541-***-**** adlenj@r.postjobfree.com
REFERENCES:
Name Phone:
Title Email:
Company
City, State
Name Phone:
Title Email:
Company
City, State
Name Phone:
Title Email:
Company
City, State
Contact this candidate