Store Manager Sales
Resume:
Joan Asher
Farmingville, NY *****
631-***-**** (home)
631-***-**** (cell)
***********@*****.***
Summary of Qualifications
I am an accomplished highly skilled customer service professional with over 15 years of progressively responsible experience. I am a disciplined creative problem solver who understands the complexities of retail management and works effectively with diverse groups of people.
Experience
November 2017 - Present Bare+Beauty Tanger Outlet
March 2017 BareMinerals Smith Haven Mall
Boutique Manager
Customer Service
- Meets personal goals while maintaining a strong floor presence and control and coaching the team to achieve their individual goals.
- Coach, motivate and train the team to achieve the same results.
- Serves as brand and product expert and insures beauty ambassadors have a thorough understanding of features and benefits of product offering.
- Identifies opportunities to build customer database through events, community outreach, sampling and newness launches.
Human Resources
- Hires to the needs of the business, utilizing behavioral based interviewing to assess talent, and build high quality, high performing teams.
- Leverages the strengths of management team and creates action plan to insure all employees grow in role and assume greater responsibility.
Visual Presentation
- Responsible for managing implementation of visual floor sets, identifying any location specific adjustments.
- Communicates with district manager regarding inventory levels, mark-downs, and trends.
Operations
- Consistently utilizes policies/procedure manuals and additional company resources to insure compliance and loss prevention.
- Insures corporate communication is filtered to all employees.
- Establishes and maintains a safe work environment and insures ongoing training and awareness.
August 2016 - March 2017 Ascena Retail Group, Inc.
Co-manager of Loft, Walt Whitman Mall
- Partners with store manager to lead and direct all store activities.
- Responsible for compliance with all company practices and procedures.
- Directs client service efforts, that are consistent with company standards, to increase transactions and capture client opportunities.
- Analyzes business reports to identify, gain understanding, and recommend solutions to missed opportunities and to positively impact store performance.
- Holds self and associates accountable for achievement of financial results and statistical standards.
- Assists in the development of associates by delegating appropriately and matching talents with tasks, while recognizing accomplishments.
- Responsible for executing visual merchandising updates and product placement within corporate guidelines and maintaining visual expectations as defined by the Visual Merchandising Standard.
- Demonstrates ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities.
March 2013 - May 2016 Dowling College, Oakdale, NY
Financial Aid Advisor & TAP Coordinator
- Remarkable experience in advising students on financial aid.
- Profound knowledge of financial aid packaging and processing.
- Familiarity with Federal, State and Institutional financial aid regulations, procedures and directives.
- Ability to create student financial aid related documents.
- Ability to provide students with accurate information on eligibility for federal and state financial aid.
- Ability to work in a multi-ethnic and multi-cultural environment with students, faculty and staff.
- Compiled the student award letters and explained to the student’s effectively.
April 2007 – March 2013 Briarcliffe College, Patchogue, NY
April 2004 - April 2007 Briarcliffe College, Bethpage, NY
Financial Aid Advisor
- Worked with a diverse student population answering inquiries on financial aid procedures as well as state and federal regulations.
- Advised and assisted students with questions and concerns on financial aid procedures and federal regulations.
- Conducted, organized and facilitated financial aid workshops.
- Experienced with the pressures of meeting deadlines, multi-tasking, problem solving and handling high call and appointment volume.
- Administered high levels of customer service at all times.
- Trained new tuition planners on all areas of financial aid and related software.
- Served as manager when associate director was unavailable.
2001 - 2004 Chico’s, Great Neck, NY
Store Manager
- Provided personal service to customers of this women’s clothing store. This service involves listening to client needs and delivering the product resulting in satisfaction.
- Completed an intense training program called “The most amazing personal service”. The program stressed team work, achieving goals, trust, recognition, developing others, positive attitudes, overcoming obstacles and honesty.
- Supervised associates in sales, inventory-taking, customer service, ensuring customers were greeted and assisted.
- Created weekly schedules, ensuring proper floor coverage.
- Motivated and trained sales staff to work to their full potential and boost morale.
- Recruited and interviewed personnel for different positions.
- Ensured compliance with all policies and procedures.
- Maintained high standard of merchandising, placement, and proper display techniques.
1995 - 2001 G&G Shops, Garden City, NY
Store Manager
- Responsible for sales, merchandising, staff development and training, inventory management, sales tracking and customer service.
- Promoted to store manager at Broadway Mall and promoted again to Roosevelt Field location.
1993 - 1995 Annie Sez, New Hyde Park, NY
Store Manager
- Part of a five person management team.
- Responsible for sales, merchandising, staff development, training, inventory management, sales tracking, customer service, opening and closing store.
- Store volume exceeded $6 million annually.
Education and Certificates
1984 - 1987 Nassau Community College, Garden City, NY
- Associates in Applied Sciences
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