Writer/Editor

TAMARA WEEKES

**** ******* ***** *****, *******, GA 30013 · 678-***-****

******@***.*** · LinkedIn.com/Tamara-Weekes · Meritpages.com/TamaraW

Ambitious English literature alumni who will employ information literacy, imaginative and critical thinking skills to explore ‘out of the box’ problem-solving techniques. Effective reader and writer with over two decades of strong work ethic. Diverse background in communication and customer care services - from healthcare, education, and office management to writing and editing.

EDUCATION

DECEMBER 2019

BACHELOR OF ARTS, GEORGIA STATE UNIVERSITY

Bachelor of Arts in English Literature with a minor in African American Studies

Golden Key International Honor Society

Sigma Tau Delta, Omega Iota Chapter, English Major Honor Society

Dean’s List/Cum Laude GPA 3.69

ASSOCIATE OF ARTS, PERIMETER COLLEGE

Associate of Arts in English

National Society of Collegiate Scholars

Dean’s List/Magna Cum Laude GPA 3.91

ASSOCIATE OF LIBERAL ARTS AND SCIENCES, QUEENSBOROUGH COMMUNITY COLLEGE

Associate of Liberal Arts in Science, GPA 3.54

EXPERIENCE

MAY 2018 – JUNE 2018

FIELD WORK-SERVICE LEARNING. THE WREN’S NEST

Within an aggressive three-week timeframe, I collaborated with Gina Caison, Ph.D., Assistant Professor in the Department of English at GSU, in a service-learning project to create a literary audio tour for the Wren’s Nest, author Joel Chandler Harris’s home, in the Historic West End of Atlanta. This experience introduced me to historic site management, archival research, audio recording and editing, and museum curation.

MAY 2012 – OCTOBER 2012

CERTIFIED NURSING ASSISTANT/MEDICATION TECHNICIAN, MORNINGSIDE OF CONYERS

Provided Alzheimer and dementia care services to clients residing in a retirement community. Assisted clients with daily activities, administered medication, provided treatments as needed. Documented medical logs. Administered end of life care assistance to hospice clientele.

NOVEMBER 2000 – DECEMBER 2003

PRESENTATION SUPERVISOR/WRITER/EDITOR, SOCIÉTÉ GÉNÉRALE COWEN

Utilized company’s editorial style to create and edit documents for print and electronic transmission. Ensured texts, graphics, and binding followed company’s standards. Supervised proposal presentation projects that included 12 writers and editors. Communicated effectively with investment bankers and project managers to exceed deadline objectives.

JANUARY 1999 – DECEMBER 2000

CONTACT CENTER SERVICE PROVIDER, KING TELESERVICES

Administered quality omnichannel contact service support for two major clients – Sprint Communications and Southwest Airlines - using high end call routing with Avaya Multimedia 87XX switches, NICE digital call recording, IBM RiSC servers, Cisco network equipment, and sophisticated TelAthena CRM and CTI software to increase customer service quality by 43% during my first quarter and doubled customer sales by the end of my first year.

JANUARY 1998 – DECEMBER 2000

DIRECTORY ASSISTANCE OPERATOR, VERIZON

Provided excellent customer service while answering large volume of calls daily in a demanding environment using microfilm, computerized alphabetical, geographical directories, or private branch exchange (PBX) switchboards for businesses and organizations to ensured efficient customer care support regarding placing collect calls, giving out phone numbers, and locating businesses while confirming cost of phone calls and facilitating person-to-person calls. Interpreted instructions on customer service procedures and provided reports as needed.

JUNE 1995– DECEMBER 1997

CERTIFIED EDUCATION ASSISTANT, ROUNDTABLE CHILDCARE CENTER

Collaborated with academic staff on daily instructional responsibilities. Provided child care services to students ages 2 to 6 years old. Assisted teachers with daily activities and classroom preparation, provided supervision, and proctored examinations as needed. Served as sole educator during summer sessions.

JANUARY 1993 – JUNE 1996

NEW YORK CITY HEALTH + HOSPITAL VOLUNTEER, KINGS COUNTY HOSPITAL

Participated with Community Advisory Board to raise awareness of free HIV testing for high school students. Tutored pediatric patients, assisted with art therapy programs, provided personal care services for infants with AIDS in the NICU, as well as contributed to clerical and computer administrative duties in the medical records department.

SKILLS

Certification in CNA, EKG, Phlebotomy, CPR, PCT

Proficient in Microsoft Office and numerous word processing programs

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