LOURDESTINA S. GREGORIO

Credit Manager Southeast Asia, Shared Service Delivery Manager Southeast Asia, Business Transition Manager, Head of Credit & Collection, Internal Auditor, Finance Comptroller, Asst. Operations Manager

San Agustin, Novaliches, Quezon City

+63-908*******, adleip@r.postjobfree.com

CAREER SUMMARY:

A well rounded Senior Finance Professional and strategic leader with excellent track record in growing teams, driving results and in running global operations with BI solutions. A Lean Six sigma experience, project leader and contributor in various continuous improvement (CI) projects, process migration and business transition. Abled to manage multiple stakeholders globally and across functions while managing competing priorities and staying focused.

Offering 22 years extensive working experience in various industries such as Global Shared Services, Retail & Distribution, Electronics, Manufacturing, Maritime, Crewing Management, Dental, Agriculture, Livestock, Slaughterhouse, Meat and Meat Products.

With core competencies in Management function, Stakeholder Management, Financial Reporting and Analysis, Financial and Operational Audit, Taxation, Treasury, Payroll Administration and Government compliance, Budget Management, Job Costing, Financial and Business Planning and Cost Benefit Analysis, Income, Cash and Equity Position Reconciliation, Inventory Management and Variance Analysis, Capacity Planning and Business Continuity Plan, Behavioral Coaching, People Management and Vendor Relationship Building. Has over 8 years working expertise in leading Credit & Collection, Risk Management and Control, Credit worthiness, Order To Cash, Forecasting, Cash Application, Invoicing and Billing, Chargeback & Deductions, Project Management, Change Management, Process Migration and Business Transition with proven track record in implementing business turn around strategies.

EDUCATIONAL BACKGROUND

Bachelor of Science in Accountancy – Manuel L. Quezon University (MLQU) 1994 - 1998

Bachelor of Laws – Manuel L. Quezon University (undergraduate) 2001 - 2002

DETAILED PROFESSIONAL EXPERIENCE:

Gregorio Beach Resort

Assistant Operations Manager

April – September 2020

Enhanced employee management by developing schedules, tracking time and administering payroll.

Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

Generated operational reports for management on monthly schedule.

Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.

RS Components Business Limited, GBS Center of Expertise APAC, Foshan China

Credit Manager, South East Asia (Global Shared Services)

June 16, 2019 – Dec 15, 2019

Project management team member for GBS Center of Expertise business transition. The role is office based in Foshan City, China. Responsible for all credit and collection operations and control for shared services delivery in Southeast Asia that requires onsite support for process migration and global business transition. Assisted in the creation and expansion of business services, contributed the successful integration of migrated local activities into the global communities and ensures critical leadership in the deployment of RS APAC strategy.

Wrote and implemented standard credit operating procedures for successful pre and post activities of business transition such as process mapping, knowledge transfer, training, test change, identifying gaps and coaching credit personnel aligned with cross-functional with sales, management and other departments

Performed forward-looking ad-hoc analysis, such as bad debts recovery cases, collection strategy evaluation, compliance and scenario analysis

Developed strategies to expedite collection, cash application process and payment tracing on day 1 thru alignment and negotiation with 3rd party global agency partners

Provided resources and expertise in various CI (continuous improvement) projects such as reduced invoice billing cycle by 10 days for Malaysia market.

Streamlined processes for early identification of disputes and its resolution for invoice billing, pre-collection compliance and cash application and monitored early signs of fraud and non-payment

Improved various approached in collecting data and performed credit limit exposure reviews, trend analysis and credit scoring on a regular basis to mitigate risk arising from bad debts

Formulated key performance indicators and collaborated with management to evaluate credit strategies, adjust credit policies and procedure and developed improvements for positive cash flow

Optimized credit approval, collection processes and improved operational efficiencies by above 100% target on cash inflows and reduced billing cycle by 7 days in Philippine Market

Reduced Accounts Receivables past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments

RS Components Corporation, SEA Shared Service Center

Credit Manager, South East Asia (SEA Shared Services)

December 2016 – June 15, 2019

Local Leadership Team (LLT) Member, SEA Shared Services .The role is office based in Philippines and required travel in supporting the business. Responsible for the entire credit operations, risk and control, cash Inflows strategies, quality audit, shared service performance, dispute management aligning business objectives with Southeast Asian team, management and other business units.

Managed direct reports, team champion and change agent while maintaining an effective level of business literacy relating to its financial position, midrange plans, targets and its competition. Was in-charge of continuous improvements and cost savings benefits.

Drive performance against service level of agreement and key performance metrics (total, gap and best DSO)

Improved Daily Sales Outstanding by 7 days, from 60 to 53 days collection cycle for Philippine market

Pioneered SAP PDF Invoice billing project in Singapore market and reduced the billing cycle by 4 days

Completed various continuous improvement projects such as; SAP PDF Invoice Rate Improvement (Yellow Belt), Dispute resolution & Response Time, A Quick guide on how to do business with RS, DSO Rate Improvement & Collection Efficiency. Realized cost savings of GBP 29.5K thru PDF Billing Rate Improvement project. Achieved PHP 27M monthly Cash Inflow Liquidity thru Collection Efficiency Project for PH market

Accomplished by over 100% target on PDF Invoice Billing rate improvement project for Singapore market

Wrote and implemented standard credit operating procedures for successful pre and post activities of RS Malaysia business transition such as process mapping, hiring, knowledge transfer, training, test change, identifying gaps and coaching credit personnel to achieve and maintain consistency and effectiveness unit operations aligned with cross-functional with sales, management and other departments

Improved various approached in collecting data and performed credit limit exposure reviews, trend, variance analysis and credit scoring on a daily basis (aside from month-end reports) to mitigate risk

Meatworld International, Inc.

Head of Credit and Collections

February 2012 – December 2016

Management Committee (MANCOM) member. Responsible for the entire Credit Operations and Cash Inflow Management for retail channel. The role determines timely sales volume forecast, daily sales inventory, sales conversion, credit risk scoring and implement working procedures and control.

Wrote and executed end to ends process of Order to Cash

Initiated and lead Customer Profiling, Special Invoice Billing and Walk Thru Project per customer portfolio

Improved DSO and Accounts Receivable Turnover from major retail accounts by 18 days (from 30 down to 12 days) that has brought monthly cash flow liquidity worth PHP 40M

Created various company accountable forms (i.e. Liquidation, Itinerary, payment advice and offsetting, credit application, credit scoring sheet)

Developed strategies to expedite payments and introduced collection tracker system that able to improved Cash Inflow Forecasting Cycle from monthly down to weekly

Negotiated settlements and payment terms with customers through payment restructuring

Formulated key performance metrics that drive continuous improvement and best practices

Carne Fresca, Inc.

Head of Credit and Collection

Feb 2012- Dec 2016

Management Committee (MANCOM) member. Responsible for the entire Credit Operations and Cash Inflow Management for Food Service Channel. The role determines the appropriate credit facility granting, credit line exposure, credit risk scoring and implement working procedures and control

Pioneered and managed the Credit Operations from process creation to work implementation

Worked closely with Sales, Accounting and Audit to maintain optimum levels of communication to effectively and efficiently complete projects

Managed and controlled aging receivables not more than 60 days overdue

Developed a well-trained and KPI driven Credit Team who have gained technical skills in order to cash end to end process

Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts

Meatworld International, Inc.

Senior Internal Auditor – Finance and Operations

July 2007 – February 2012

Over-all in-charged of Audit activities. The role is to ensure that company liquid assets, meat inventory, plant equipment and supplies are properly accounted for. Ensure that operating expenses and disbursement are valid, reasonable and properly or timely recorded. Maintain the quality of audit engagement in the most effective manner in accordance with the company standard operating procedures

Identified gaps in Treasury operation and formulated process and control to ensure that company operational funds are not diverted to unauthorized channels and more funds will be available to purchase materials for sale

Audited and ensured that sales operations including delivery and logistics run smoothly because the operating expenses is adequately funded

Identified issues, analyzed information and provided solutions to problems

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Formulated inventory management process and control to ensure that inventory for sale is not lost to theft and pilferage so more materials available for sale that translate to increased sales and profitability

Dealco, Inc.

Audit Supervisor – Finance and Operations

June 2003 – July 2007

The role is to safeguard the company liquid assets, livestock and meat inventory, feedlot equipment and supplies. To ensure that Slaughterhouse operations is monitored and audited, logistic expenses and disbursement are valid, reasonable and properly recorded for

Created procedures and control to properly monitor deliveries from the farm/feedlot to slaughterhouse

Formulated Feedlot Inventory management process and control to ensure that livestock inventory ready for slaughtering is not lost to theft and pilferage so as more livestock is available for sale that translate to increased sales and profitability

Conducted random audit and physical inventory of live stocks, raw or fresh meat in storage to ensure smooth operations that supported by adequate supplies and inventory

Collaborated with management to evaluate business strategies and develop improvements

Identified gaps in Treasury operation and able to formulates process and control to ensure that company operational funds are not diverted to unauthorized channels and more funds will be available to purchase raw materials for sale

Pandora Equipment Specialist

Senior Internal Auditor – Finance and Operations

November 2001 – May 2003

The role is to ensure that Treasury and Manufacturing operations is monitored, logistic expenses and disbursement is reasonable, properly recorded and audited. To safeguard the company liquid assets, work in-process inventory, finished product (dental chairs), plant equipment and supplies.

Identified gaps in manufacturing operation and able to formulates process and control to ensure that company operational funds are not diverted to unauthorized channels and more funds will be available to purchase raw materials for sale

Ensured that sales operations (including delivery and logistics) run smoothly because the operating expenses is adequately funded

Formulated work in-process Inventory management, job costing and control to ensure that raw materials inventory ready for production is not lost to theft and pilferage, so more finished products is available for sale that translate to increased sales and profitability

Conducted random audit and physical counting of finished products in the warehouse to ensure smooth operations that supported by adequate supplies and inventory

Created procedures and control to properly monitor delivery from the plant to retail office

Managed importation activities and advise proper ways of complying tax matters

Sequtech Corporation

Area Sales Executive

January 2001 – October 2001

Developed customer portfolio per cluster

Product presentation and quotation

Prepared sales budget and gross margin analysis

Monitored of sales growth

Reviewed customer account endorsement for credit granting

Marlow Navigation Philippines Inc.

Deputy Comptroller – Finance Operations

May 1998 – Dec 2000

Responsible in financial/general reporting, government compliance, taxation and filing, general accounting, payroll administration and employee’s compensation and benefits

Established and developed policies and procedure to safeguarded the company assets

Represented the company to external auditor and government tax compliance

Managed employee’s compensation and benefits

Provided timely financial reporting and in-depth analysis, financial planning and recommendation

Ensured the accuracy, quality and integrity of accounting data for single source of reporting

Created various Accounting Forms in compliance to ISO standards

Challenged the status quo for driving continuous improvements

Brought Financial issues to attention to relevant stakeholder for driving improvements

PROJECTS COMPLETED:

RS Components Business Service Limited, GBS Center of Expertise APAC (Foshan City, China)

Business Transition, Global Shared Service -July – Dec 2019

Project Management Team Member – Business Transition for GBS, Center of Expertise

RS Components (Malaysia)

Business Transition April – July 2018

Team Lead for Shared service business transition (with onsite office visit at RS MY); knowledge capture (KC) activities with MY KC Team, training and road mapping in Makati Philippines.

% GST Invoice Implementation – SAP_UAT Tester, Small Business Change – August 2018

RS Components (Singapore)

SAP PDF Invoice Billing Implementation (Team Lead, Yellow Belt) – Nov 2017

SAP PDF Invoicing Rate Improvement (Team Lead SEA, Yellow Belt) - Dec 2018

A pioneered project in RS APAC in collaboration with RS ANZ (onsite office visit)

RS Components (Philippines)

Business Transition, March – June 2019, on-site support in Foshan China

Project Management Team Member – Business Transition for GBS, Center of Expertise

DSO Rate Improvement & Collection Efficiency (Team Lead, JDI CI Project)

Disputes Resolution & Response Time (Team Lead, JDI CI Project)

A Quick Guide on How to do business with RS (Stakeholder)

Credit Card Re-authorization SEA market (Stakeholder)

OTTP _ Delivery Lead Time Improvement SEA market (Stakeholder)

SKILLS

Global Shared Service Delivery

Project Management/ Change Management/

Continuous Improvement

Process Migration & Busines Transition

Credit Management, Risk & Control

Order to Cash

Cash Application

Cash Flow Management and Forecasting

Financial Planning, Analysis and Reconciliation

Financial & Operational Audit/Taxation

Profitability and revenue generation

Client Account Management

Stakeholder Management

Inventory Management and Variance Analysis

Vendor Relationship building

Cost Benefit Analysis and Savings

People Management, Training and Mentoring

Job Costing and Budgeting

Invoicing and Billing

GST, Chargeback & Deductions

MS Dynamics NAV, ERIC ERP

Power Point, Power Pivot, VLOOKUP, Power BI

SAP ERP, SAP CRM

QuickBooks, Peachtree

ACHIEVEMENTS & AWARDS

Gung Ho Leader and In-house Coach – Meatworld Group of Companies 2004-2012

JPIA President - Junior Philippine Institute of Accountants (JPIA) MLQU Chapter 1995-1996

Student Leader of the Year Awardee - Office of the Student Affairs, MLQU 1996

NFJPIA Treasurer - National Federation of Junior Philippine Institute of Accountants (NFJPIA) 1997-1998

Auditor - Central Student Government, MLQU 1995-1996

4th Congress Representative - NFJPIA, NCR 1997-1998

Ms. Alumni - School of Accountancy and Business Arts, MLQU1998

TRAINING AND SEMINARS

Online Credit Card Platform, Fraud, Risk and Investigation, GlobalPay Malaysia Nov 2018

Credit Investigation and Scoring, RAMCI Credit KL Malaysia Feb 2018

Double Your Collection January 2018

Corporate Image Enhancement September 2014

Business Communication August 2012

Leadership Training March 2006

Empowering the Gung Ho! Coaches May 2004

Financial Analysis February 2000

Corporate Bookkeeping Rules and Regulation November 1998

Tax Audit Investigation February 199

Regional Tax Conference March 1999

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