JOHANA LUXIN

**** **** ******* **. ********* Fl *3837 · 863-***-****

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I plan to further my education in health to help others mentally and physically, also I hope to help others in any way that I can.

EXPERIENCE

SEPTEMBER 14TH, 2020– PRESENT

MEDICAL BILLING CUSTOMER SERVICE, GETIXHEALTH

Communicate with Patients and Patients Representatives to resolve healthcare accounts while offering excellent customer service.

Maintain diplomacy when addressing matters escalated.

Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.

Responsible for meeting monthly goals and quality standards through efficient and accurate work processes.

Review open accounts to determine and take appropriate actions through understanding charges, billed claims, payments, denials, adjustments, and refunds.

Respond to verbal and/or written inquiries in a timely manner.

Process all correspondences with adherence with the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable.

JANUARY 27TH, 2020– MARCH 26TH, 2020

SALES CUSTOMER SUPPORT SPECIALIST, Vacation Innovations

Handle all inbound and outbound calls/emails pertaining to SMTN clients

Accurately respond to inbound emails in a timely manner

Accurately set up new leads

Complete 90 Day follow up process with existing clients

Ensure that all new clients have been contacted and understand the Terms of Service

Answer all calls in a timely, efficiently, and knowledgeable manner

Accurately answer questions and address concerns from owners, vendors, and brokers

Update and analyze file tracking system notes

Contact owners regarding the status of their ad and make necessary changes

Offer exceptional customer service

OCTOBER 21ST, 2018 – JANUARY 24TH, 2020

FRONT DESK AGENT, Wyndham LAke Buena Vista

Organized and maintained all registered files completed and singed by guest and audit records through the Opera System.

Performed daily assigned tasks such as checking in/out guest, creating reservations, stocking areas, and maintaining a clean area.

Welcoming guest that enters the lobby area and answering inquiries with knowledgeable answers.

Answering in-bound calls from guest inquiring about the hotel or the area and responding to guest service request.

Dealt with guest complaints in a timely manner and taking the immediate action that is required for certain issues.

EDUCATION

AUGUST 2019-PRESENT

MASTERS IN MENTAL HEALTH COUNSELING, nova southeastern university

The mental health counseling degree mainly focuses on the development of those who continue to grow their knowledge on the many different topics such as substance abuse, family violence, divorce, aging, and general emotions.

AUGUST 2014-AUGUST 2018

PRE-PROFESSIONAL BIOLOGY, university of west florida

The pre-professional biology degree is initially a pre-health professional focus, even though the degree would consist of science courses it also included health courses which made the degree even more appealing.

SKILLS

Bilingual(Haitian Creole)

Communication

Ability to work under pressure

Adaptability

Customer Service

Decision Making

Self-motivation

Teamwork

Multitasker

Microsoft office

REFERENCES

Stephanos Stewart

Front Desk Lead

1850 Hotel Plaza Blvd

Lake Buena Vista, Fl 32830

407-***-****

adledx@r.postjobfree.com

Todd Bolick, General Manager

Wyndham Lake Buena Vista

1850 Hotel Plaza Blvd

Lake Buena Vista, Fl 32830

407-***-****

adledx@r.postjobfree.com

Nicole Moody, Supervisor

Sales Customer Support Supervisor

8545 Commodity Cir, Orlando, Fl 32819

877-***-**** ext. 2408

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