Management

Stephanie Greenham

Office Management ~ Medical Billing ~ Records Management

Alexandria, VA 22314 703-***-**** adle8v@r.postjobfree.com

Profile of Qualifications

Accomplished Office Support Specialist eager to contribute 15+ years of professional experience in Administration, Customer Service, and Healthcare Operations toward maximizing an employer’s success

Influential self-starter who quickly rectifies on-site and virtual challenges by streamlining operations, eliminating customer-related risks, and adapting to evolving scenarios in fast-paced environments

High level of professional integrity instrumental for maintaining confidential records, files, and documents

Strategically prioritize, coordinate, and manage multiple projects to optimize productivity and achieve on-time, on-budget, and high-quality performance objectives, as well as OSHA and DOH compliance

Dynamic communication and interpersonal relation skills with a continual commitment to cultivating strong relations, motivating teams, and aligning all daily operations with long-term client and company objectives

Professional Experience

Office Support Specialist 2020 – Present

Prioritize daily workflow within the fast-paced office environment to maximize productivity and efficiency

Handle a high-volume of incoming phone calls to address the needs, concerns, and inquiries or 103 caregivers and 94 clients throughout the day

Help with the triage of the schedule, finding last minute replacements for callouts, help staff caregivers with new clients

Maintain accurate and updated records and spreadsheets of CNA COVID-19 vaccination shots, TB screens, certifications, and licenses

Prepare and process long-term insurance information for clients on a monthly basis

Control ordering and inventory to maintain optimal stock levels of office and PPE supplies

Manage the budget for the office

Provide dynamic administrative support to team members by managing office equipment maintenance, phone triage, invoicing, and Zoom calls

Identify and resolve issues in Clear Care using the CC Academy

Microsoft Office Skill: Excel, Microsoft, and Power Point

Officer Manager, Ethos Foundation 2018 – 2020

Accurately prepared and submitted billing information for the Ethos Foundation

Coordinated, planned, and managed a large number of appointments for Dr. Phillip Brennan and 3 counselors

Remained highly confidential when handling patient files, records, and documents

Displayed a friendly and professional demeanor when addressing customer inquiries, complaints, and requests

Acted as a liaison between suppliers and clients to deliver updates, information, and changes

Skillfully developed and implemented office procedures and policies that streamline daily operations

Consistently ensured activities adhered to health and safety standards

Bartender, Fraternal Order of Eagles (FOE) 2018 – 2019

Bartender: Reagan National Airport (VA), Kapnos Taverna (HMS Host) 2015 – 2017

Delivered outstanding customer service by quickly greeting guests, determining their drink preferences, and addressing their concerns or inquiries regarding menu options and pricing

Enforced state and company standards while serving alcoholic beverages

Promptly delivered accurate orders to appropriate customers

Offered dynamic financial support by balancing cash receipts, generating bills, and collecting money for drinks / food being served throughout designated shift

Professional Experience Continued page 2

Front Office Administrator, Bodies in Motion Physical Therapy 2014 – 2015

Coordinated in-house and home therapy schedules for an 800-patient chiropractic practice

Applied basic accounting, new patient authorization, and weekly deposits of accounts receivable to perform an average of $800K in medical billing and collections per year

Guaranteed front office adhered with OSHA, DOH, sanitation, and inventory standards

Stephanie Greenham 703-***-****

Licensed Massage Therapist, Alternative Health Associates 2011 – 2014

Compassionately performed massage therapy on a diverse population of 3000+ clients per year

Creatively designed and executed engaging marketing campaigns that maximized brand awareness and sales

Oversaw the seamless operations of medically tailored therapies in compliance with the Board of Chiropractic standards

Founder & Owner, Hands on Massage & Wellness 2003 – 2013

Innovatively produced a website in 2006 that optimized user engagement and sales for the company

Played a vital role in ensuring the seamless operations of all financial and human resource activities including CEU staff compliance

Thoroughly analyzed budgets and market trends to determine new business opportunities; resulted in an increase in appointments by 23% from 2003 to 2013

Proactively reviewed and addressed errors or discrepancies among existing customer accounts, inspections, audits, and local and state policy changes

Maintained the cleanliness and sanitation of the store environment to enhance customer experiences

Constantly updated policies and website with up-to-date information on product specifications and availability

Analyzed competitors to determine reasonable prices of goods and services

Remained calm, professional, and courteous at all times while interacting with customers

Productively managed client relations to encourage their repeat business, satisfaction, loyalty, and sales

Cultivated a positive environment focused on customer service, communication, collaboration, and accountability

Education & Professional Development

Bachelor’s Degree in Health Care Administration, Stratford University; October 2019

Certified Massage Therapist, Virginia Learning Institute

Certified Clinical Dental X-Ray Technician, Northern Virginia Community College

Community Involvement

Volunteer, Fraternal Order of Eagles (FOE) Charity

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