PROFILE:

I am an experienced and highly energetic candidate with experiencing 3 year in all positions; as a HR Manager, Personal Secretary, HR Executive, Customer Service Representative, and Customer Care Executive and able to drive administrative function of the organization, providing high – stakes customer service, able to managing team in the large organization.

Ram Lumbhani

HR Manager and Personal Secretory

At Manibhai Jwellers, Upleta

From 2017

Gold Jwellery Field

Customer Handling &

Team Management

Contact

Address:

Upleta, Gujarat

Phone:

+91 - 777-***-****

Email:

adle8o@r.postjobfree.com

D.O.B. – 16/01/1993

Languages

English – C1

Gujarati – C2

Hindi – C2

Experiences and Responsibilities

HR Manager / Personal Secretary

(Under Gold Ornaments Org.) - Dec 2018 to Sept 2019 Al Karama, Dubai

Doing special Officer of HR Executive for Asp employer Requirements.

Customer handle and sales team management.

Promote and advertise the store & its merchandise of Jwellery.

Assign the specific duties of employees.

Planning out of the work assignments and work schedules of employees.

HR Manager / Personal Secretary

Manibhai Jwellers, Upleta – October 2019 to present

Keeping transaction records and ordering merchandise and stock.

Planning out the work assignments and work schedules.

Conduct employee’s performance review.

Assigning specific duties of employees.

HR Manager (Management of school) - 2016 to 2017 Bharati Vidhyalaya, Morbi - Gujarat

Coordination with Management and discuss about

requirements.

Organize the career camps and teacher's training, hostel management.

Graphically and pictorial explanation ability about future plan.

Implement a transparent performance management system.

HR Executive – 2015 to 2016

Platina Vitrified pvt. Ltd, Morbi – Gujarat

Team work spirit and Leadership quality.

Up to date about currently market traits.

Hire the new employees and take care employee relevant issues.

Customer Service Executive – 2014 to 2015

Digicall Call Center, Ahmedabad – Gujarat

Assign the tasks of preparing day – to – day activities of customer care department.

High patience level to deal with customer if they have any queries.

Excellence to train the customer care staff.

Effective working relationship between management and customer care team members.

Monitor the staff and interactions using client relationship management software.

Customer Service Executive – 2014 (3 Months)

Transcate International Call Center, Ahmedabad – Gujarat

(United Medical Help Center)

Very good communication skill.

Customer influencing capacity.

Excellent explaining and representing ability about any plan.

Excellent in communication with customer or clients very politely.

Special Skills

Management and

Customer Service

Computer Hardware and

Networking

Interest

Listen Music

Playing Games Badminton

and Cricket

Travel and Tracking

Education

S.S.C. passed. (July - 2011)

H.S.C. passed (July - 2015)

Computer Hardware Certificate Course

(Basic Computer, Life Skill & Spoken English)

Accounting Package Certificate Course

Certificate Course in Mobile Repairing B.Com appeared Computer Education

Certified course on Microsoft office (Word, Excel, Power-Point, Access) and experience to handle other computer software.

Installation of Operating System, Trouble Shooting of Operating System.

Practical Knowledge of Ghost Utility & Hard Disk recovery tools.

Skill Highlights

Project management

Strong decision maker

Complex problem solver

Excellent customer service provider

Multitasking

Innovative

Service-focused

Team management

Contact this candidate