Manager Housekeeping
Resume:
Gregorio Fuentes
Aguilar Director of Housekeeping
ADDRESS san lorenzo
Honduras
EMAIL *******************@*****.***
NATIONALITY Honduran
PHONE 407********
DATE / PLACE OF
BIRTH
**/**/**** / **ianza Valle
DRIVING LICENSE all categories
Profile Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Dynamic Housekeeping Director with five years of experience helping organizations reach their full potential. Adept in making key decisions and working with other professionals to achieve goals and solve problems. Experienced in managing employee and community programs, and dedicated to successfully directing business operations. Experienced and self-motivated employing of housekeeping with ten+ years of industry experience overseeing the housekeeping department. Highly competent communicator skilled in multitasking and effectively communicating with others. Bringing forth a proven track record of successfully housekeeping Director, and helping to lead professionals housekeeping employing s to work toward reaching goals.
Passionate Housekeeping Director with extensive experience in Housekeeping Department and hospitality business. Adept in properly leadership and teamwork for the best customer service plans for guests. Bringing forth an empathetic and professional attitude, committed to providing customers with the best care possible. A strong leader who works well under pressure and with other cor-work professionals.
Employment History
Aug 2015 — Dec 2020
CELEBRITY CRUISES SHIPS
Housekeeping Director
Celebrity Cruise
• Worked well independently and on a team to solve problems.
• Served as a friendly, hardworking, and punctual employee.
• Organized and prioritized work to complete assignments in a timely, efficient manner.
• Provided superior customer service to clients by addressing all questions and concerns.
• Promoted fun and learning each and every day.
• Maintained positivity and poise, even in stressful situations.
• Brought forth the ability to plan and effectively manage time.
• Remained up-to-date on office systems and procedures.
• Worked with managers and business units to determine event and project budgets. Jul 2009 — Aug 2015
CELEBRITY CRUISES, SHIPS.
Senior Assist Chief Housekeeper
Celebrity Cruises.
• Worked well independently and on a team to solve problems.
• Served as a friendly, hardworking, and punctual employee.
• Leveraged strong relationships and networks to increase company presence and opportunities.
• Used effective listening skills to document phone call details.
• Planned and implemented new content for company website.
• Ensured the avilability of adequate resources to achieve goals. Jun 2005 — Jul 2009
CELEBRITY CRUISES, SHIPS.
Assist. Chief Housekeeper
Celebrity Cruises
• Worked well independently and on a team to solve problems.
• Served as a friendly, hardworking, and punctual employee.
• Organized and prioritized work to complete assignments in a timely, efficient manner.
• Responded positively to staff feedback, and adjusted strategies accordingly.
• Utilized excellent leadership and organizational skills to achieve goals.
• Maintained timely communications with clients and business partners.
• Maintained an eagerness to add to my knowledge and skills.
• Consistently communicated in a lucid and effective manner.
• Utilized strong decision-making and problem-solving skills. Feb 2001 — Jul 2005
CELEBRITY CRUISES, SHIPS.
Housekeeping Supervisor
Celebrity Cruises
• Exhibited excellent self-discpline and self-management skills.
• Exhibited excellent interpersonal communication skills.
• Utilized excellent deductive reasoning and logical thinking skills.
• Served as a facilitator for problem-solving and peaceful resolutions.
• Responded positively to staff feedback, and adjusted strategies accordingly. Oct 1993 — Feb 2001
CELEBRITY CRUISES, SHIPS.
Butler & Stateroom Attendant
Celebrity Cruises
• Organized and prioritized work to complete assignments in a timely, efficient manner.
• Functioned with strategic vision and a hands-on approach.
• Worked with the confidence and enthusiasm to ovrcome challenges and aim for excellence.
• Worked with a true sense of fairness.
Jun 1992 — Aug 1993
SAN PEDRO SULA
Assist. Manager
Supermercado La Colonia
• Worked well independently and on a team to solve problems.
• Organized and prioritized work to complete assignments in a timely, efficient manner.
• Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees.
• Brought forth empathy and a constant consideration of the perspective of colleagues and business partners.
• Remained committed to a future vision and a solid idea of success.
• Treated company property and equipment with the utmost care and respect. Education
Feb 1986 — Nov 1991
HONDURAS, SAN LORENZO, VALLE
Instituto Enrrique Agustinus
Bachelor
Graduated from the College of San Lorenzo with bachelor degrees in Commerce and Arts. Jun 2019 — Nov 2019
ONLINE, L&D CONSULTANT (CELEBRITY
CRUISES)
eCornell University
Team Development,Coaching, Leadership, Culture & Time Graduated from the eCornell University:
1. Team Development.
2. Coaching.
3. Leadership.
4. Culture & Time.
2010 — Jan 2013
RCCL UNIVERSITY, MIAMI FL.
RCCL University
Diploma in Business & Hospitality Manager
The Hotel and Hospitality Management program provides students academic qualifications and a set of skills that are attractive to potential employers, the necessary abilities to enter the professional world and a "tool box" that can be applied to a range of careers in the hospitality industry and service sector.
The course uses a range of teaching methods to facilitate learning such as pair and group projects, individual research and reports, as well as study trips to industry facilities. Core knowledge is covered by lectures and tutorials, supported by guided reading and additional materials on the University virtual campus.
Skills Effective Time Management
Time Management
Leadership
Customer Service
Ability to Multitask
Ability to Work Under Pressure
Highly Organized
Highly organized and efficient
Highly Motivated
Languages English,Spanish, Romanian Spanish, English, Romanian Hobbies Play soccer.
Garden.
Courses
May 2003 — May 2025 STCW Basic Safety Training (HBST) ROYAL CARIBBEAN CRUISES
Nov 2006 — Nov 2040 Crisis Management and Human Behavior Training ROYAL CARIBBEAN
Dec 2012 — Dec 2040 PROFICIENCY IN SURVIVAL CRAFT AND RESCUE BOATS ROYAL CARIBBEAN
Nov 2007 — Nov 2030 STCW-95 CROWD MANAGEMENT
CELEBRITY CRUISES
Apr 2014 — Apr 2040 SECURITY AWARENESS
ROYAL CARIBBEAN
May 2017 — May 2030 INTEGRATED PEST MANAGEMENT
ROYAL CARIBBEAN
Nov 2015 — Nov 2040 VESSEL SANITATION PUBLIC HEALTH COURSE CDC, CENTER FOR DISEASE CONTROL AND PREVENTION
Nov 2018 — Nov 2025 BUSINESS ETHICS
RCL UNIVERSITY
Nov 2018 — Nov 2028 ONLINE CHEMICAL MANAGEMENT FOR MANAGERS & SUPERVISOR
RCL UNIVERSITY
Jan 2020 — Jan 2025 CULTURAL DIVERSITY
RCL UNIVERSITY
Extra-curricular activities
Jun 1992 — Aug 1993
SAN PEDRO SULA
Assist. Manager
Supercado La Colonia
Jun 1993 — Jun 2020
CELEBRITY CRUISES, SHIPS.
All Housekeeping positions,Housekeeping Director
Celebrity Cruise
Different positions in housekeeping management. Handing Housekeeping business and budget.
References Jason Montes De Oca
Celebrity Cruises
************@*********.***
Contact this candidate