Matthew James

H.No *-*-***,

New Bhoiguda,

Secunderabad - 500003.

adle35@r.postjobfree.com

Contact Number: 830-***-****

Objective

To work in a professional and challenging environment where I can learn and contribute meaningfully and which provides ample opportunities to grow professionally.

The key areas, which enhance my ability to perform and deliver efficiency in results, include:

Ability to understand and adapt adversities and environmental dynamics.

Proficient in learning and adapting to change in profiles and assigned job functions.

Professional Experience

Vijay Clinic(29th Sep 2011 -25th Aug 2012)

Accountant

Preparing transaction.

Monitoring & Analyzing the Actual Data.

Day to Day monitoring of the Record

Attrition Handling.

Maintain the Knowledge base Records of Data.

Tech Mahindra (21th Sep 2012 – 22th March 2014 )

Back in Process - Senior Associated

Responsibilities

Dealing with calls in a professional manner.

How to act as the first point of telephone contact for a customer.

Handling complaints in a diplomatic way.

Answering any queries quickly and efficiently.

Quickly understanding a callers point of view and to empathize with them.

Able to respond and adapt to the needs of all customers.

Fully aware of all offers & plans regarding Vodafone.

Quickly processing information.

Colour Solution Pvt Ltd (24th Nov 2014 – 12th July 2017)

IT Administration

Responsibilities:

First point of escalation for all account management tasks for various applications and active directory/exchange for a select group of users located across the globe.

Create, delete, and modify exchange mailboxes list.

Resolve day to day incidents related to high end applications.

Creation of home shares & Group shares and space management on file servers.

Install & configuring Windows XP and 2003 Standard and troubleshooting issues related to server.

Configure and troubleshoot issues related to Microsoft Outlook.

First level support for server hardware & active network & VPN.

Create, Configure and manage print queues.

2nd level support for Laptops encryption software.

Perform first level troubleshooting for Routers, Switches.

Install and troubleshoot various business applications.

Troubleshoot hardware issues related to Dell, Compaq, HP and Lenovo / IBM, Escalate to concerned vendor for resolution.

Install and configure Local and Network printers and troubleshoot issues related to Printer hardware and various printing issues.

Installation and configuration of Outlook client.

Responsible for end to end tracking, deploy and inventory management for all IT Assets.

Attending calls related to Wireless, Network Connectivity and Enable/Disable ports at switch end.

Troubleshooting Cisco VPN client and Connectivity issues.

Provide 2nd level support for safeboot media encryption software.

Support AV management and patch management.

Kruthika Facility & Management Services (24th Aug 2017 – 10th Nov 2018)

Admin

Responsibilities:

House Keeping Management.

Security Management.

Technical management (Plumbing, Electrical).

Vendor Management.

Cafeteria Management.

Operating of the sites:

Coordinating with the Clients.

Taking a daily report from the Executive & Site supervisors.

Preparing MMR (Monthly Maintenance Report)

Coordination with the equipment supplier in case of break down & preventive

maintenance.

Weekly review meetings with the higher authorities.

Complaint management.

Site related statutory fulfillment.

Ensuring of quality of service delivery.

Daily, weekly and monthly reports.

Coordination with the client on daily bases.

Daily rounds of the entire premise.

Delegation of the jobs to the executives and cross verification and monitoring

with the supervisors.

Taking report from the facility executives of the respective sites.

Submission of daily reports to the concern authority manager.

(Good training skills on Taski Chemicals, Machineries and Tools.)

Ensure up clean of the facility to maintain hygienic and protective work

Addressing all the Escalations raised by any of the Associates regarding

facilities.

To Maintain Accounts including Petty Cash.

Aotax (24th Jan 2019 – 25th Mar 2021)

Admin

Supports company operations by maintaining office systems and supervising staff.

Maintains office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.

Implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

Completes operational requirements by scheduling and assigning employees and following up on work results.

Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.

Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Education

SSC from Seventh day Adventist High School.

CEC from AVIT Junior College.

B. Com (Comp) from Dr. Ambedkar University.

Technical Skills

MCSE, switching concepts, Routing Protocols, Monitoring tools, Security implementations, Network Hardware form Zoom Technologies India Pvt. Ltd

Hardware and Networking form NIIT Technologies India Pvt. Ltd

Personal Details

Date of Birth : May 09th, 1992

Nationality : Indian

Marital Status : Married

Languages : English, Telugu, Hindi, Tamil

Hobbies : Dancing & Listening Songs.

Place:

Date: Matthew James

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