KAWALJIT SINGH

A dedicated customer service representative who is typically good at listening, and has great communication and interpersonal skills; motivated to maintain customer satisfaction to company success. Expertly fills a wide range of duties that include providing information about a product, dealing with concerns and questions, reviewing customer accounts, or taking customer orders.

Resolved service issues and shared benefits of additional services.

Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.

Cross-trained and provided back-up for other customer service representatives when needed.

Handle the customers and dealer channel at a world-class level

Comprehend customer & dealer requirements and make appropriate recommendations/briefings

Attend ongoing training events sponsored by the company to stay up-to-date with the latest technology and repair options

Focus Evaluation (Focus Test and Fleet Test) as when required

Conduct inspection & servicing of tyres defects, its issues, evaluate performance, tread life, and mileage of tyres

Promotes sales by conducting campaigns at dealer channel

Direct the customers and distribution channel at a world- class level

Comprehend customer & dealer requirements and make appropriate recommendations/briefings

Attend ongoing training events sponsored by the company to stay up-to-date with the latest technology and repair options

Build and maintain a relationship with Direct Dealer Additional Dealer, Distributor, OEM Channels

Expertly bring factual data from field and market on product quality and performance

Conduct inspection & servicing of tyres defects, its issues, evaluate performance, tread life, and mileage of tyres

Efficiently perform Focus Evaluation (Focus Test and Fleet Test) as when required

Successfully accomplish Tread wear Survey on competition Tyres vs. Goodyear Tyres Professional Highlights

Senior Field Service Engineer

Falken Tyre India Pvt. Ltd, Ludhiana, Punjab (Sep 2018 –Mar 2021) Field Service Engineer

Goodyear India Ltd, Ludhiana, Punjab (Feb 2013 – Aug 2018) SSKI

Prepared for customer inquiries by studying products, services, and customer service processes

Efficiently responded to customer inquiries by understanding inquiry; reviewed previous inquiries and responses; gathered and researched information; assembled and forwarded information; verified customer's understanding of information and answer. Expertly recorded customer inquiries by documenting and response in customers' accounts

Proficiently enhanced quality service by recommending improved processes; identified new product and service applications

Accomplished customer service and organization mission by completing related results as needed

Resolved queries of customer’s and provide first time resolution

Handle the Incoming calls for DTH services and activate the channels according to their requirement

Maintained the call handing time by answering maximum calls within the described time.

Provide assistance to maintain their account activation by informing their recharge voucher Dates and new schemes

Assist the customers with sympathy and enthusiasm with the greetings

Provide information to the customers for value added services and caller tunes on their mobile

Satisfy the customers at best level by answering to their queries

Recharge activation and promo schemes explained for postpaid customers and their bill enquiry

Receive feedback in form of CSAT message from customer end

Answer the incoming calls received and posted comments in the CRM for resolution provided to the customers

Customer Service Associate

B.A. Continuum India Pvt. Ltd., Gurgaon (Dec 2010 – Feb 2013) Customer Care Executive- Operations

Tata Business Support Services Ltd. Mohali, Punjab (Jan 2010-Nov 2010) Customer Service Associate

Intelenet Global Services Pvt. Ltd. Mohali, Punjab (May 2008-Oct 2009) SKILLS

Customer & Dealer Administration

Customer Relationship Management

Product Training

New Business Development

Languages

Educational Portfolio

MBA in Finance, 2014

Madurai Kamaraj University

English Hindi

Punjabi

e

MBA in Finance, 2014

Madurai Kamaraj University

B.A. in History, 2009

Madurai Kamaraj University

Certificate Of Training-

Tyre Technical Expert Training

Program

SKILLS

Customer & Dealer Administration

Customer Relationship Management

Product Training

New Business Development

Languages

Educational Portfolio

Contact Information

H.No-1424, Street No.7, Bagh Rama Nand. Amritsar

Contact No.91-988*******

E-mail id- adldzu@r.postjobfree.com

B.A. in History, 2009

Madurai Kamaraj University

ENGLISH

ENGLISH

HINDI PUNJABI

MBA -2014

Major In Finance

Minor In Marketing

Madurai Kamaraj University

Contact this candidate