Manager Food Safety
Resume:
T I F F A N Y A N N
W A S H I N G T O N
**********************@****.**
m
Cumberland, MD 21502
PROFESSIONAL SUMMARY
Motivated Store Manager with more than 16 years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, P&L, and inventory management. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders. SKILLS
Staff management Inventory control
Regulatory compliance Team building and leadership Budgeting and cost control Process improvements
EXPERIENCE
Operations Manager, Love's Travel Stop, Dec 2018 - Current, Cumberland, MD Prepared operating and capital budgets for company, reviewed expenditures, and took corrective action as needed.
Exemplified excellent leadership and maintained company standards and protocols in all locations.
Promoted ideas of team collaboration, continuous professional development, and optimal performance to build success-oriented culture. Maintained an onsite presence to ensure operations departments and teams met all company operational standards.
Supported back office procedures, including hiring and employment processes. Advanced store sales position, restructuring departments and modeling customer service techniques to employees.
Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
Established objectives for staff, monitored performance, and coached on strategies to improve results.
Managed team of 18 employees with consistent record of accomplishment in achieving operations goals.
Restaurant Manager, Savage River Lodge, Apr 2016 - Dec 2018, Grantsville, MD Skillfully scheduled front and back of house staff by anticipating high volume traffic to deliver customer service levels in line with company standards. Inspected cleanliness of store and operations to maintain compliance with food safety TW
May 1994
and sanitation regulations.
Delivered store sales and financial objectives by improving restaurant operations and developing leaders.
Increased productivity and employee retention by improving operations and building good relationships with team members.
Led by example as role model for company core values and company culture. Managed food and supplies inventory to keep adequate levels for expected demands.
Interviewed job applicants, processed new hire paperwork, and provided on-the-job training.
Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage.
Owner/Operator, Roadhouse Pub, Jul 2005 - Feb 2015, Ft. Ashby, W.V. Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business.
Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
Served as chief operating officer for policies, operations, productivity, and quality. Established company culture, vision, goals, and objectives. Hired leadership team able to hit ground running, bringing track record of results. EDUCATION
High School Diploma, General
Allegany High School - Cumberland, MD
Student Scholar Athlete
Graduated with honors.
GPA 3.8
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