Wilroy William D’Cunha

Safety Security Customer Support

Wilroy William D’Cunha is a highly motivated individual with 3+ years of learned experience and impeccable problem solving capacity coupled with calculated decision making capabilities. With a keen interest in Flight Dispatching and Crew Scheduling, he is an out of the box thinker who is always looking to expand his horizons by learning new skills. An excellent communicator who also maintains healthy relationships with clients, Wilroy is a professional who believes in continuous learning and improvement. With strong passion, energy and willingness to do hard work, he thrives to make a mark with what he does. CORE SKILLS

Aviation Management

Information Technology

Security Management

Problem Solving

Communication

Risk Assessment

Safety Management

Travel Management

First Aid

Flight Dispatching

• Independently work with customers to create moderate to complex flight plans which require identifying route/logistical options for efficient solutions.

• Communicate with flight crews, schedulers, owner service representatives and other involved personnel to seek, identify and track specific flight requirements and troubleshoot flight plan solutions.

• Be responsible for creating positive relations and serving customers in the Commercial/Business Aviation sector, including moderate to complex flight planning with multiple customers at one-time.

• Communicate with flight crews, schedulers, owners and other involved personnel to seek, identify and track specific flight requirements.

• Create and adjust flight plans, itineraries and other appropriate document for trips.

• Independently use on-line tools and resources to gather moderately complex flight information and prepare information for briefing delivery to the flight crew.

• Independently acquire, distributes and interpret a wide variety of publications. Crew Scheduling

• Coordinate with Pilots, Flight Managers and Operations regarding current and future schedules.

• Prepare pilot notes for daily and weekly schedules and schedule changes.

• Notify pilots of changes via email, phone, etc.

• Maintain historical archive of schedules.

VALUE ADDITION SKILLS ACQUIRED

CAREER TIMELINE

2017 - Security Guard - Paragon Security, Toronto

2016 - Marketing Assistant - United Capital Club - Mumbai, MH 2017 – 2018 - Security Officer (Events) - Reilly Security Services, Toronto Time

Management

CPR Marketing

Customer

Support

829******* adldtj@r.postjobfree.com

• Advice, assist, and plan travel to coordinate with pilot schedules and recurrent training.

• Assist in the coordination and booking of air, hotel and car accommodations for Flight and Maintenance departments.

• Verify travel weekly with Travel Coordinator for upcoming schedules.

• Assist with input of pilot travel into expense report system as needed.

• Assist with Expense Report approval.

• Manage communication and documentation of 135 pilot vacation bids and approval.

• Oversee daily workload within flight administrative function to ensure smooth operation.

• Coordinate and assist in scheduling of initial and recurrent training.

• Serve as a back up to all duties of Travel Coordinator.

• Assist the Chief Pilots and Assistant Chief Pilots with day to day duties Reilly Security Services, Toronto Security Officer (Events)

• Perform searches and screening, which may include physical interaction (e.g., pat-downs, search of property, etc.)

• Conduct bag searches and lifting / carrying bags, bins, and property weighing up to 50lbs.

• Control entry and exit points.

• Interact with the public, giving directions and responding to inquiries.

• Preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.

• Engage in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats.

• Identify, evaluate, and apply appropriate situational options and approaches.

• Application of risk-based security screening protocols that vary based on program requirements.

• Retain and implement knowledge of all applicable Standard Operating Procedures. Paragon Security, Toronto Security Guard

• Patrol and inspect facilities and grounds on a regular basis to detect and deter crimes, security violations and unsafe conditions.

• Protect and intervene when appropriate to reduce or defuse potentially violent situations.

• Standby to prevent disturbed or menacing situations from being a danger to themselves or others.

• Provide personal escorts, physical assistance, authorized vehicle assistance and information to patients, visitors and employees. Assist in the transfer and control of cash, payroll and drugs.

• Control access to specific areas as identified by the Assistant Security Manager, Division Security Manager or Administrator. Lock and unlock facilities on a regular basis and additionally as requested.

• Monitor and maintain closed circuit TV surveillance and two way radio systems.

• Respond to burglary or fire alarms and take appropriate action. Coordinate safety and security procedures during emergencies. Clear and reset alarm systems. Maintain contact and coordinate alarm data with the alarm monitoring company.

• Control traffic flow within areas and enforce parking regulations as needed. United Capital Club Marketing Assistant Mumbai, MH

• Primary point of contact to handle customer requests for product information, marketing material.

• Fulfil requests for product information and marketing material generated from conferences, trade shows, vendor shows, sales visits, emails, and web forms.

• Support sales and marketing staff assisting with production, packing and shipping of promotional literature to coincide with marketing events.

• Assist with co-branding and flyer edits for channel partners.

• Aid in the creation, layout, and proofing of marketing material.

• Track and reports competitor promotional campaigns and initiatives.

• Maintain accurate and detailed records, including database entries, of customer interactions capturing details of fulfilment requests.

• Support company initiatives and events as necessary.

• Act as liaison between Marketing and various departments.

• Comply with all company policies, plans and procedures, including safety, security and regulatory. SIGNIFICANTS OF CONTRIBUTIONS

ACADEMICS

• 2018 - Dispatch Certificate - Institute of Flight Operations and Dispatch

• 2017 - Aviation Operations Diploma Certificate - Seneca College

• 2015 - BBA in Aviation Management Degree - Mahatma Gandhi University

CERTIFICATIONS

• Certified FAA Aircraft Dispatcher - IFOD

Dallas Forth Worth

• Certified in Extended Range Operations -

Two Engine Aircraft Course

• Airport And Aircraft Ground Handling

Course Training - Inspire Management

Training Centre - Doha, Qatar

Contact this candidate