ELOISA AZUCENA IBARRA

Blk ** Lot * Humel Heritage Homes Longos Malolos, Bulacan

adldrd@r.postjobfree.com

096********

CAREER OBJECTIVES

Looking forward to apply Customer Service to have hand-on experience in the field of Hospitality Management as a gateway to my chosen career. To develop my Hospitality Management skills and become globally competitive.

WORK EXPERIENCES:

MACROASIA GROUND HANDLING SERVICES

Pasay City, Ninoy Aquino International Airport Ter. 3

Ground Attendant (Check-in Counter)

August 21, 2015 – April 30, 2016

Duties and Responsibilities

We are the one who’s going to check-in the passengers

We are also checking in their baggages.

Validating their passports and visa.

Checking the passenger’s documents and if they are good to go we can give their boarding pass for them to take flight.

CONCENTRIX (BPO COMPANY)

5F Technoplaza One Building, Brgy.

Bagumbayan, Eastwood City Cyberpark, Quezon City

Customer Service Representative

October 11,2016 -March 15,2017

Duties and Responsibilities

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

THE CHEESECAKE FACTORY (M.H ALSHAYA CO.)

Doha Festival City, Doha Qatar

Server (Waitress)

April 1,2017 – August 28,2018

Duties and Responsibilities

Provide excellent customer services

Greet customers and present menus

Make suggestions based on their preferences

Take and serve food/drinks orders

Up-sell when appropriate

Arrange table settings

Keep tables clean and tidy at all times

Deliver checks and collect payments

Cooperate and communicate with all serving and kitchen staff

Adhere to all relevant health department rules/regulations and all customer service guidelines

PERSONAL INFORMATION

Birthdate : May 20, 1994

Age : 26 years old

Birthplace : Malolos City, Bulacan

Civil Status : Single

Religion : Catholic

Nationality : Filipino

Height : 5’2

Weight : 48kl/105 pounds

CORE COMPETENCE

With good decision-making skills

Flexible, trainable, and hardworking

With good communication skills

Excellent and fluent in writing and speaking english

Can do multi-tasking

Fast learner

Familiar in Tour Guiding Operations

Civil towards work towards people

EDUCATIONAL BACKGROUND

Primary : Holy Spirit Academy of Malolos

Sta. Isabel Malolos Bulacan

2007, Graduate

Secondary : La Consolacion University Philippines

Catmon, City of Malolos Bulacan

2011, Graduate

Tertiary : La Consolacion University Philippines

Catmon, City of Malolos Bulacan

Bachelor of Science Major in Tourism Management

2015, Graduate

SEMINARS ATTENDED

HOTEL AND RESTAURANT FAMILIARIZATION

Networld Hotel, Jipang Building, Roxas Boulevard

2nd day of December 2012

CONVENTION DREAM TEAM (Career Paths within Hospitality and Tourism Industry)

BarCie International Center

27th day of September, 2012

5th EDUKCIRCLE INTERNATIONAL CONVENTION ON TOURISM AND HOSPITALITY

AFP Theather, Camp Aguinaldo Quezon City

21st day of September,2013

LAKBAY-SANAY SA KASAYSAYAN “INTERACTIVE TOUR GUIDING WORKSHOP

Villa Juanita Resort, Lungsod ng Malolos

30th day of November, 2012

TRAININGS & EXPERIENCE

HOUSEKEEPING, FOOD & BEVERAGE (BarCie International Center)

250 Training hours experience

8th day of December, 2013

CABIN SERVICES DEPARTMENT (Philippine Airlines Learning Center)

700 Training hours experience

22nd dau of October, 2014

CHARACTER REFERENCE

Ms. FLORDELIZA FRONDA

COLLEGE OF HOSPITRALITYU MANAGEMENT, COLLEGE DEAN

CONTACT NO. 791-1204 LOC 129

Mrs. FE VILLANUEVA

CHM, ADVISER

CONTACT NO. 090*-*******

Mr. JORGE OLIVERIA

SERVER MANAGER

THE CHEESECAKE FACTORY QATAR

CONTACT NO. +974-********

I hereby certify all the above information is true and exact to the extent of my knowledge.

ELOISA AZUCENA IBARRA

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