Customer Service Sales
Resume:
ELOISA AZUCENA IBARRA
Blk ** Lot * Humel Heritage Homes Longos Malolos, Bulacan
***************@*****.***
CAREER OBJECTIVES
Looking forward to apply Customer Service to have hand-on experience in the field of Hospitality Management as a gateway to my chosen career. To develop my Hospitality Management skills and become globally competitive.
WORK EXPERIENCES:
MACROASIA GROUND HANDLING SERVICES
Pasay City, Ninoy Aquino International Airport Ter. 3
Ground Attendant (Check-in Counter)
August 21, 2015 – April 30, 2016
Duties and Responsibilities
We are the one who’s going to check-in the passengers
We are also checking in their baggages.
Validating their passports and visa.
Checking the passenger’s documents and if they are good to go we can give their boarding pass for them to take flight.
CONCENTRIX (BPO COMPANY)
5F Technoplaza One Building, Brgy.
Bagumbayan, Eastwood City Cyberpark, Quezon City
Customer Service Representative
October 11,2016 -March 15,2017
Duties and Responsibilities
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
THE CHEESECAKE FACTORY (M.H ALSHAYA CO.)
Doha Festival City, Doha Qatar
Server (Waitress)
April 1,2017 – August 28,2018
Duties and Responsibilities
Provide excellent customer services
Greet customers and present menus
Make suggestions based on their preferences
Take and serve food/drinks orders
Up-sell when appropriate
Arrange table settings
Keep tables clean and tidy at all times
Deliver checks and collect payments
Cooperate and communicate with all serving and kitchen staff
Adhere to all relevant health department rules/regulations and all customer service guidelines
PERSONAL INFORMATION
Birthdate : May 20, 1994
Age : 26 years old
Birthplace : Malolos City, Bulacan
Civil Status : Single
Religion : Catholic
Nationality : Filipino
Height : 5’2
Weight : 48kl/105 pounds
CORE COMPETENCE
With good decision-making skills
Flexible, trainable, and hardworking
With good communication skills
Excellent and fluent in writing and speaking english
Can do multi-tasking
Fast learner
Familiar in Tour Guiding Operations
Civil towards work towards people
EDUCATIONAL BACKGROUND
Primary : Holy Spirit Academy of Malolos
Sta. Isabel Malolos Bulacan
2007, Graduate
Secondary : La Consolacion University Philippines
Catmon, City of Malolos Bulacan
2011, Graduate
Tertiary : La Consolacion University Philippines
Catmon, City of Malolos Bulacan
Bachelor of Science Major in Tourism Management
2015, Graduate
SEMINARS ATTENDED
HOTEL AND RESTAURANT FAMILIARIZATION
Networld Hotel, Jipang Building, Roxas Boulevard
2nd day of December 2012
CONVENTION DREAM TEAM (Career Paths within Hospitality and Tourism Industry)
BarCie International Center
27th day of September, 2012
5th EDUKCIRCLE INTERNATIONAL CONVENTION ON TOURISM AND HOSPITALITY
AFP Theather, Camp Aguinaldo Quezon City
21st day of September,2013
LAKBAY-SANAY SA KASAYSAYAN “INTERACTIVE TOUR GUIDING WORKSHOP
Villa Juanita Resort, Lungsod ng Malolos
30th day of November, 2012
TRAININGS & EXPERIENCE
HOUSEKEEPING, FOOD & BEVERAGE (BarCie International Center)
250 Training hours experience
8th day of December, 2013
CABIN SERVICES DEPARTMENT (Philippine Airlines Learning Center)
700 Training hours experience
22nd dau of October, 2014
CHARACTER REFERENCE
Ms. FLORDELIZA FRONDA
COLLEGE OF HOSPITRALITYU MANAGEMENT, COLLEGE DEAN
CONTACT NO. 791-1204 LOC 129
Mrs. FE VILLANUEVA
CHM, ADVISER
CONTACT NO. 090*-*******
Mr. JORGE OLIVERIA
SERVER MANAGER
THE CHEESECAKE FACTORY QATAR
CONTACT NO. +974-********
I hereby certify all the above information is true and exact to the extent of my knowledge.
ELOISA AZUCENA IBARRA
Applicant
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