Salesforce Sales
Resume:
Sandhya Omkar
**********@*****.***
Professional Summary:
Salesforce Developer with total of 8+ years of IT experience . Certified Salesforce Developer with Experience Implementation of Sales,Service cloud and Integration with different Legacy systems.
•Worked extensively on SFDC development using Apex classes, Triggers, Visual force pages, Force.com IDE, SOQL,
•Lightning Web C+omponents, XML, HTML, CSS, AJAX JavaScript, RESTful Web Services/SOAP and SQL.
•Proficiency in SFDC administrative tasks like creating profiles, roles, users, page layouts, email services, approvals, workflows, validation rules, reports,dashboards, process builder and flow builder
•Experience in Salesforce Lighting Web Components and CI CD Tools and involved in all phases of software life cycle. Technology expert, smart working individual
•Experience on SalesForce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL.
•Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
•Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
•Proficient in Data Migration from Traditional Applications to SalesForce using Import Wizard and Data Loader Utility.
•Experience in Software Testing Projects, SQL Server.
•Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
•Strong Salesforce development experience with Apex Classes, Triggers, Controller Classes, Visualforce pages and Integrating with external sources by developing SOAP, RESTful Apex Web Services for inbound calls to salesforce.
Professional Experience
Organization
Designation
Duration
CloudQ
Salesforce Developer
July 2015 to Oct 2020
Platinus Technologies, Hyderabad
Salesforce Administrator and Developer
May 2010 to Nov 2013
Education Summary
Graduation
University
Bachelor of Computer Science
Osmania University
Technology Skills:
Technology
Description
Saleforce Technologies
Sales Cloud, Service cloud, Community cloud and Salesforce DX.
Salesforce Skills
Customizations: Apex, SOQL, Visualforce pages, Lightning components, Lightning Web Components (LWC), REST and SOAP Integrations, web services and Triggers. Configurations: Email-to-case, Web-to-case, Workflow & Approvals, Process Builder, Assignment & Auto-response rules, Custom meta data, knowledge articles, Salesforce Administration: Profiles, Roles, Users, Security settings, Sharing rules, Permission sets, Queues, Public groups, Reports, list views
CI CD Tools
Circle CI, Git.
Programing Skills
Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in
Tools
Jira, Confluence, Eclipse, Data loader, Workbench, Git, Flow Builder, Process builder
Methodologies
Agile, Scrum.
Certifications
Salesforce Certified Platform App Builder
Salesforce Certified Administrator - ADM 201
Salesforce Certified Platform Developer 1
Salesforce Certified Marketing Cloud Email Specialist
Recent Project and Responsibilities:
Project (April 2019– Oct 2020)
CLEAResult, Atlanta, GA
Primary Role
Salesforce Developer/Admin
Project Description
CLEAResult help customers make better, smarter energy decisions, CLEAResult partners with utilities and food banks to deliver energy-efficient products directly to
customers, streamlines processes, simplifying incentive programs and providing options for participation
ClearResult project is to develop an efficient design that reduces the physical footprint of the data center while distributing power and cooling in a more efficient manner.
ClearResult have been able to show measurable improvements in the efficient use of power and cooling while continually increasing compute and storage capacities
Roles and Responsibilities
Have worked on customization of Standard objects in Sales Cloud and Service Cloud to meet the Business needs using Lightning web components and Lightning components
Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
Developed Flows and Process builder for Opportunity management to maintain the activities used by sales representatives (sales rep.). to document and process sales chances by salesforce Opportunities.
Configured and maintained user security permissions with organizational needs.
Involved in various stages of software development life cycle (SDLC) including analysis, requirement gathering, architecture design, development, enhancements, testing, deployment and maintenance of standalone object-oriented enterprise applications.
Good Knowledge in Service Cloud, Sales Cloud.
Good knowledge in all phases of SDLC including requirements gathering and analysis through project Design, Development, Testing, Implementation, Deployment & Maintenance.
Developed lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
Experience in Administration, Configuration, Implementation and Support of Salesforce CRM applications based on Apex Language and leveraging Force.com Platform application running in Cloud Computing Environment.
Have Experience in Live Agent Configuration, Worked on Salesforce Chat Functionality.
Have Experience in Deployment using Git and Circle CI.
Proficient in designing the components using Objects and Fields, Master-Child, lookups, Roles, Page layouts, Apex Classes, Controllers & Triggers, Test Classes, Workflows for automating different business process and various other components as per the client and application requirements.
Project (Jul 2017 – Mar 2019)
Access Life America – Atlanta, GA
Primary Role
Salesforce Developer /Admin
Project Description and Roles and Responsibilities
Implementing Salesforce for Project “Sahara “ can help Access Life America get a 360 view of the entire grant process by providing an efficient, streamlined and organized data resulting in accurate information. Using Access Life America -Sahara project, project is focussed on below
- Eradicate duplicates and bad data
- Bring the whole process under one roof by integrating with external
applications
- Efficient data flow and Built data Model
- Comprehensive and flexible data security model and sharing tools
- Improved and Robust analysis and reporting system
Roles and Responsibilities
Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
Created sender profiles, dynamic sender profiles, delivery profiles, send classifications
Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
Worked on minor enhancements to SFDC application required by business users from time to time.
Created Lightning components and server-side controllers for business requirements.
Use the Lightning App Builder to customize the Lightning Experience and Salesforce1 Mobile app
Implemented Salesforce Lightning Components for small set of users within the organization
Created Email templates in Text, HTML and visual Force necessary for the application.
Developed visual Force pages with JavaScript and Apex classes.
Written Apex Test classes to Unit test Apex classes before moving to Production.
Created and maintained the documentation for Design, Migration and Integration.
Deployed applications from Sandbox to Production.
Project (July 2015 – Jun 2017)
Caterpillar, IL
Primary Role
Salesforce Developer and Admin
Project Description
Caterpillar Inc. (sometimes shortened to CAT) is an American Fortune 100 corporation which designs, develops, engineers, manufactures, markets and sells machinery, engines, financial products and insurance to customers via a worldwide dealer network. It is the world's largest construction equipment manufacturer. This project involves migrating existing functionalities from Salesforce Classic interface to lightning interface which gives a more intuitive user experience. Created various Lightning components, Lightning pages and worked on Salesforce1 platform and SKUID
Roles and Responsibilities
Good Expertise in web languages like HTML, CSS and JavaScript.
Designed various Webpages in Visual Force for functional needs within Salesforce.
Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.
Experience working with salesforce.com Sandbox environments.
Implemented Security setting across the organization using Roles, Sharing settings, Profiles and Permission sets at object, field, and record level.
Ability to work independently with minimum supervision as well as in a team, adaptive and very quick at learning.
Experience working in Agile Environment.
Provide necessary information, observations, logs & all required support to the L2/L3 team to diagnose a reported escalated problem.
Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules
Configured page layouts, workflows, document templates, record types, & data fields
Worked on Salesforce Sites, Security, CORS, Connected Apps, Apex, Visualforce, Force.com, Workflows, Triggers
Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert
Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
Project (May 2010 – Nov 2013)
Makemytrip, India
Primary Role
Salesforce Admin /QA
Project Description
Integrated Standing Instruction flow on Payments page which allowed users to make 1-click payments upto a certain amount, post giving consent the first time.
Migrated payment page resource files to enable versioning of same and avoid conflicts during staggered deployments.
Added support on Payments page for Hindi language apart from English(currently for Rails only)
Roles and Responsibilities
Performed the roles of Salesforce.com Administrator in the organization.
Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns,
Coordinated with users to determine requirements and prepared design documents.
Performed detailed analysis of technical and business requirements
Reports and Opportunities.
Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
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