Manager Assistant
Resume:
Jennifer DeBord
** ***** ***** **. ****, GA *****
***-***-***** ********@*****.***
Objective Seeking a position to utilize my education, professional and personal strengths in a proactive and reputable organization.
Qualifications Twenty+ years of customer service related experience and fifteen+ years of administrative experience with consistently increasing responsibilities in staff training, customer needs analysis, implementing and maintaining organization of office and department management.
Employment History
Manager Housekeeping/Laundry 2018-Present WinShape Retreat. Rome, GA
Responsibilities include maintaining standards of cleanliness and the overall appearance of guest rooms, offices and public areas and laundry facility and ensures the professionalism, excellence, and engagement of the department.
Creates and maintains a safe and well stewarded environment that values people while achieving results delivered with excellence.
Manages all operations associated with Housekeeping and Laundry, including supervising all team members
Ensures overall quality standards are achieved by all team members including periodic inspections of guest rooms and public areas to check that all areas are cleaned to standard
Supports in development and implementation of training programs for all areas of Housekeeping and Laundry Ensures adequate par levels of operating supplies including cleaning supplies, linens and towels, and guest amenities
Operates systems daily. including property management (PMS), hotel management (e.g. Knowcross), and other support systems as necessary, including providing accurate information on room statuses and reporting on progress of team members for training and coaching opportunities
Mentors and counsels staff to maintain peak performance levels and follow WSF practices and policies Ensures the proper use and storage of various cleaning chemicals and products
Keeps current on techniques and cleaning methods to ensure cleanliness of the property Performs other duties as defined by the Leadership of Guest Services
Administrative Assistant 2015-2018 WinShape Retreat. Rome, GA
Support the Assistant Director through direct management of schedules and calendars, setting appointments, taking and distribution of minutes, and any other administrative duties as requested.
Assist Guest Services with recruiting: screening, schedule interviews, and coordinate information for employee onboarding. Complete corrective action as necessary on a timely basis and in accordance with company policy. Work with Talent Services to ensure staffing levels are correct and up to date.
Manage and organize the uniform inventory, orders, budget and invoices for Guest Services
Manage purchasing information for both Guest Services Department and AD: Ensuring accurate record keeping and timely submittal of documentation and expense reports.
Support AD with time management, data gathering and communication for meetings, execution of projects and events
Work closely with outside departments such as Talent Services/Payroll to ensure the Guest Services department punches in/out, payroll, time off requests, etc. edits/approvals are completed in TimeClock System and completes Disciplinary Actions as needed. Effectively communicates the flow of paperwork between the departments.
Payroll Manager for department, which handles processing time, as well as holiday, vacation and sick time for exempt as well as non-exempt employees
Support for special events/projects of WinShape Retreat Operations (Planning and execution of staff celebrations, Christmas Party, Fall Rally, State of Operations, Team Building/Development Retreats, etc.)
Serve on WSR Operations Leadership Team in support of the goals and values of creating a caring, safe place for growth and transformation while fostering a culture of encouragement, empowerment, collaboration, and accountability.
Office Manager 2011-2014 Sunrise Community of Georgia, Inc. Rome, GA
Manager of Payroll department, which handles processing time sheets 100+ employees
Successfully complete all jobs by time requested.
Coordinate all training classes and ensure all needs for new hires are met prior to start date
Coordinator for Accounts Receivable and Accounts Payable.
Handled advertising needs to recruit for new employees.
Excellent work history and communication skills with National Headquarters: Human Resources, Benefits, Accounting, and Purchasing and Procurement
Maintain Personnel, training and medical records for 100+ employees
Organize all management meetings for the 3 Offices in the state
Process all credit card statements for the administrative staff as well as the individuals we serve
Manage all consumer funds and the financial needs of the individuals for Region 1
Human Resource Coordinator 2009-2011 Chick-fil-a Rome, GA
Coordinate hiring procedures for new employees including orientation and all new hire paper work
Manage scheduling for 30+ employees on a weekly basis
Handle preparations for accounts receivable and accounts payable
Business Manager 2006-2008 ResCare HomeCare Rome, GA
Manager of Payroll department, which handles processing time sheets and mileage sheets for 100+ employees for payroll
Successfully completed all jobs by time requested.
Coordinate all training classes and holiday parties for 100+ employees and referral sources
Initiated “Preceptor Procedures,” which helped to eliminate incorrect payment to employees and incorrect billing to clients.
Handled advertising needs to recruit for new business as well as new employees.
Excellent work history and communication skills with cooperate departments: Human Resources, Benefits, and Accounting
Maintain records for 100+ employees as well as 200+ clients
Personnel Manager 2005-2006
Willstaff Inc. Rome, GA
Coordinate interview Process for applicants as well as job placement, drug screening, and job training.
Experience with marketing for job needs.
Computed time for 100+ employees on 50+ accounts for payroll.
Account Executive 2003-2004
Rome News-Tribune Rome, GA
Managed around 150+ accounts in the local area for their marketing needs
Created retail and classified display ads not just for the nine different publications along with the other specialty products they offer: preprint inserts, direct mail pieces, special sections, and coupon savers.
Filled in for Account Representatives when out of office
Promoted from Advertising Assistant to Account Executive in 2003
References Personal and Professional available upon Request
Jennifer DeBord
References – Professional
Ghislaine Fernandes (Assistant Director Operations WinShape Retreat)
Assistant Director Operations WinShape Retreat
Christian (Buddy) Wheeler (Former Executive Chef WinShape Retreat)
Culinary Director at Healthcare Services Group, Inc.
Eric Tant (Former Manager of Food Services WinShape Retreat)
Owner Knuckleheads Café
Winnifred Sutton (Former Executive Director Sunrise Community of GA)
Executive Director of Sunrise Northeast, Inc.
Candy Edwards (Former Co-worker Rome News Tribune)
Director of Advancement Services of Shorter University
Danielle Harris (Former Co-worker Sunrise Community of GA)
Staff Training Coordinator
References — Personal
Dorrene Cook
Johna Riggs
Alissa Compton, RN
Heather Davis
Diane Mehaffey, RN
Greg Brown
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