Customer Service

WORK EXPERIENCE

+254********* adldot@r.postjobfree.com

4th of May 1990

NICHOLAS OKACH

Salesman

I am a humble upcoming professional who has passion for customer service since I find pleasure when I am part of a Customer's solution to a problem(issue of concern). I am a young professional who is aspiring to be a sought-out personality mainly in the Sales and Marketing spectrum.

2019 - Present

6 MONTHS

Salesman Self

I had the role of acquiring shopping bags from wholesalers Role of making sales to current and potential clients. Ensuring that there is enough stock after a day's sales to help in the following day's sales.

Achievements include:

Meeting and exceeding my set targets

Increasing in capacity of the business as time goes by. 2019 - 2019

4 MONTHS

Sales Agent Globsoko Stores Ltd.

My responsibilities at this firm include:

Approaching potential clients with the company products; Advising current and potential clients appropriately about the products that we offered.

Explaining to clients the various products that the company has and what the products can do for them.

Doing follow-up on the level of satisfaction that the customer is experiencing I.e if the products are working accordingly.

Some of the achievements at the moment can be cited as coming up with new marketing and promotional strategies for the company's products. 2017 - 2017

6 MONTHS

Voluntary Graduate Assistant.(VGA) Greatness United(G-United) Responsibilities included assisting struggling learners in classes two and three, acting as source of inspiration to pupils,initiating community engagement projects etc. Achievements:

Carrying out education sensitization campaigns, conducting successful sanitation exercises, improvement in reader level after the period, etc. 2016 - 2016

4 MONTHS

Industrial Trainee County Government of Kisumu.

I was responsible for receiving and direction visitors, messenger duties, field research, grounds person, publicity, clerical duties etc. I took an active role in Mister/Miss 1.Tourism, Kisumu County, which was a great success.

2.Recognition by the Director(supervisor)on due diligence of duties and responsibilities, I was going an extra mile to deliver. Curriculum Vitae - NICHOLAS OKACH August 2019

EDUCATION

SKILLS

Conflict and complaint resolution Consumer sales (B2C) Creative thinking Customer relations Customer service Direct sales E-mail and internet Empathy Entrepreneurship Grammar and spelling High work ethic Interpersonal communication Interpersonal relationships building Listening Negotiation Office administration, management Office reception Office tools: Word, Excel, Outlook Patience Pricing, price management Product knowledge Social media usage (Facebook, Twitter, etc.) Teamwork Time management Typing and note taking Word processing and office software LANGUAGE SKILLS

French

SPOKEN: BASIC

WRITTEN: BASIC

English

SPOKEN: FLUENT

WRITTEN: FLUENT

Swahili

SPOKEN: FLUENT

WRITTEN: FLUENT

HOBBIES

Photo shooting Reading inspirational materials. Travelling to discover more 2014 - 2014

4 MONTHS

Industrial Trainee Pride Hotel, Bondo

Responsibilities included receiving and directing guests, making guests feel welcome, receiving incoming and making calls to customers, business centre services, making reservations to customers, escorting customers to their specific rooms, porter,messenger duties.

A great achievement I will always recall is getting results from my effort of being a sales agent for the hotel.

2013 - 2016

4 YEARS

BACHELORS JARAMOGI OGINGA ODINGA UNIVERSITY OF SCIENCE AND TECHNOLOGY From my study in campus and my degree I came out with a great passion for customer service being that my industrial is service-orinted. I also developed lots of interest in Sustainable Tourism Management. 2006 - 2009

4 YEARS

Certificate of Secondary Education ONJIKO BOYS HIGH SCHOOL 1998 - 2005

8 YEARS

Primary Certificate NYABERA PRIMARY SCHOOL

Other than attaining my Primary Certificate, I did well in leadership, sports... Curriculum Vitae - NICHOLAS OKACH August 2019

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