Kshanika Patel

User Experience Researcher

WORK EXPERIENCE

PARK Guiding Design Leaders Design Research & Strategy May 2020 - Present

• Collaborated with stakeholders to analyze challenges and create a project plan.

• Implemented design research methodologies and conducted qualitative, quantitative research to identify opportunities, and pain points to synthesize data into actionable insights that meets user and business needs.

• Lead design thinking workshops to test and validate user-centered solutions that meet business goals to build out strategic actionable recommendations.

• Designed impactful frameworks for clients like Roche, FLEXcon, and iRobot. Connectry UX Researcher Jan 2020 - March 2020

• Executed human-centered research techniques for tech-based startups to increase consumer trust and reduce the failure rates in the US.

• Designed surveys and interviews to analyze user insights about trust for startups.

• Crafted interactive design concepts into quick interactive prototypes using wireframes, low - high fidelity prototypes and UI/UX of the product.

• Generated an innovative yet impactful website and an application, a shared platform which can provide entrepreneurs feedback and reduce the failure rates. Thrive Senior Living Design Research & Strategy June 2019 - December 2019

• Conducted a Lifestyle Research Project to identify challenges and opportunities.

• Collaborated with cross-functional teams to plan, execute and analyze user research activities that align with user and business goals.

• Developed personas and journey map by uncovering motivations, and frustrations.

• Proposed compelling insights that met user’s and stakeholder’s expectations.

• The customer-focused directions impacted to change the mindset and brand image. It also increased the website impressions and engagement. SOIE User Researcher June 2016 - May 2018

• Managed a team of designers to launch a user-centered product range.

• Facilitated extensive ethnographic interviews and usability testing sessions to unveil the unarticulated needs and derived key insights.

• Launched 50 new products, increasing company sales by 7% within 1 year. MAX Graphic Designer May 2015 - August 2015

• Researched industry trends to bring new ideas and applications to company.

• Designed and developed 50 innovative concepts for website and print initiatives. KEY PROJECTS

Hum, Social Engagement in Baby Boomers Jan 2019 - March 2019

• Conducted quantitative and qualitative research techniques to understand social isolation amongst Baby Boomers to generate personas and journey maps.

• Translated user research data to create information architecture, low-high fidelity wireframes, and UI/UX of the product.

• Generated a comprehensive strategy of a business plan, and marketing strategies.

• The product creates an impact on the mindset of people to reduce social isolation. Pactx, Physical Activity Experience Sept 2018 - Nov 2018

• Facilitated design methodologies to improve physical activity experience.

• Investigated user behavior using contextual inquiry techniques like methods like interviews, cultural probe, and sensory cue kit to distill meaningful findings.

• Collected 800 data points to design a product and an app as a solution. SKILLS

Research

Contextual Inquiry

Ethnographic Research

Human-Centered Research

Innovation Strategy

Design Thinking

Qualitative Research

Quantitative Research

Workshop Facilitation

Storytelling

UX

Personas

Journey Maps

Information Architecture

Guerrilla Testing

Empathy Mapping

User Scenarios

Prototyping

Usability Testing

Wireframes

Storyboarding

Software

Adobe Illustrator

Adobe InDesign

Adobe XD

Photoshop

Microsoft Office

Sketch

Figma

EDUCATION

Savannah College of

Art & Design

M.A. Design Management

June 2018 - March 2020

National Institute of

Fashion Technology

B.Des. Knitwear Design

May 2012 - May 2016

ACHIEVEMENTS

SCAD Academic Honors

2018 - 2020

• SCAD Achievement Graduate

Scholarship 2018 - 2020

• HomeShop 18 NIFT Academic

Scholarship 2014 - 2016

650-***-****

www.kshanikapatel.com

adldo9@r.postjobfree.com

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